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Administration overview on the Telephony Office-LinX platform
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TELEPHONY OFFICE-LINXAdmin screen shots
Unified Communication Solutions
COMPANY SETUPCOMPANY SETUP
Unified Communication Solutions
ASR / VOICE VERIFICATION ASR / VOICE VERIFICATION
Creates a Names Creates a Names Grammar fileGrammar file
Set the Nuance License Set the Nuance License Priority for adding names Priority for adding names
into the Grammar fileinto the Grammar file
Unified Communication Solutions
CUSTOM MAILBOXCUSTOM MAILBOX
•Set the system default Set the system default telephone user interface telephone user interface (TUI)(TUI)
•This is the mailbox This is the mailbox control when using a control when using a telephonetelephone
•Aria/Serenade templatesAria/Serenade templates
Unified Communication Solutions
•Each key can be announced as Each key can be announced as the numeric value or as one of the numeric value or as one of the matching alphabet the matching alphabet characters that appear on a characters that appear on a telephone keypad telephone keypad
•The action prompt may be The action prompt may be disableddisabled
•Each action may be moved up Each action may be moved up or down in the order. The or down in the order. The system will announce the system will announce the associated key in the order associated key in the order created.created.
•Both settings are only applicable when Both settings are only applicable when using the ‘Only Segmented Phrase’ using the ‘Only Segmented Phrase’ option in the Play Method windowoption in the Play Method window
CUSTOMIZING TUI SETTINGSCUSTOMIZING TUI SETTINGS
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TTS GENDER DEFINITION
Play back emails using a different TTS voice source.
Based on the gender of the message sender.
Gender definition available in mailboxes and contacts.
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LANGUAGESLANGUAGES
•Set option for language selectionSet option for language selection
•Define unique operator and secondary Define unique operator and secondary prompt for automated attendantprompt for automated attendant
•Must have license and language pack Must have license and language pack installedinstalled
Define Dial zero point and
schedule
Set second prompt for instructions
Unified Communication Solutions
Organizational Units
Better navigation
Mailbox Templates
Save as template
Apply to a range of mailboxes
Apply to organizational units
Cut/Paste Mailboxes
LDAP synchronization as part of Admin Tool
Mailbox Administration
Unified Communication Solutions
ELEMENTS FOR A COMPANYELEMENTS FOR A COMPANY
Each Company Each Company (tenant) contains (tenant) contains these elementsthese elements
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SETTING BUTTONSSETTING BUTTONS
KEY MAPPING
SEND MESSAGE
MENU
DURING RECORD
MENU
DISTRIBUTION LISTS
CONTACTS
BUSINESS HOURS
HOLIDAYS
Unified Communication Solutions
DISTRIBUTION LISTDISTRIBUTION LIST
•Create mailing listsCreate mailing lists availableavailable company-company-widewide
•Unique numbers are Unique numbers are assigned so personal assigned so personal lists must use lists must use different numbersdifferent numbers
•Lists may consist of Lists may consist of mailboxes, remote mailboxes, remote site addresses, site addresses, contacts, fax contacts, fax numbers, SMS email numbers, SMS email and SMTP email and SMTP email addressesaddresses
Unified Communication Solutions
E-MAIL / VPIME-MAIL / VPIM
WAP ADDRESSWAP ADDRESS
SMS E-MAIL/PHONESMS E-MAIL/PHONE
FAXFAX
BEEPERBEEPER
CONFIGURING CONFIGURING ADDRESSESADDRESSES
PHONE NUMBERPHONE NUMBER
Unified Communication Solutions
Password Security Enhancements Mirrors Email Policies
Forced Change
Expiry Date
Change on first access
Minimum Password Length
Default User Password
Password Rules
Same as mailbox
Sequential numbers
Reuse Passwords
Allow alphanumeric for IMAP Pointers
Unified Communication Solutions
Web Reports
Improved Web reports
More detailed reporting
User / Mailbox Reports
System Reports
Configuration
Templates
Predefined
Create/save your own reports and templates
Export report data to text file
Unified Communication Solutions
IMPROVED LDAP Allow 2-way directory synchronization of Modification, 1-way for Adds (where LDAP directory
updates Messaging Server directory) from the following LDAP directory services: Active Directory Novell Directory Services (NDS) Domino IPlanet
Synchronization updates FirstName, LastName, UserName, Extension, EmailAddress, IMAPPassword.
Import of users with defined user type via the LDAP upload utility. Import ranges and assign each range to be a specific mailbox type The LDAP import tool will check the license on the system to ensure that the correct number of licenses is available
for the desired import.
System Administrator can filter LDAP import entries based on attributes (ie: if email not present, do not import as Unified user, if extension info not available, do not import).
Unified Communication Solutions
SERVICE RECOVERY MANAGER (SRM) Web interface to Windows Management Instrumentation (WMI) Monitor voice server pc health - running services, processes, available
disk space
Triggers events and invokes actions: add record to the log, e-mail event data, run script
Centralized place to monitor and manage the state of VM services - start/stop the whole system or single component
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