Admin Overview

TELEPHONY OFFICE-LINXAdmin screen shots

Unified Communication Solutions

COMPANY SETUPCOMPANY SETUP


ASR / VOICE VERIFICATION ASR / VOICE VERIFICATION

Creates a Names Creates a Names Grammar fileGrammar file

Set the Nuance License Set the Nuance License Priority for adding names Priority for adding names

into the Grammar fileinto the Grammar file


CUSTOM MAILBOXCUSTOM MAILBOX

•Set the system default Set the system default telephone user interface telephone user interface (TUI)(TUI)

•This is the mailbox This is the mailbox control when using a control when using a telephonetelephone

•Aria/Serenade templatesAria/Serenade templates


•Each key can be announced as Each key can be announced as the numeric value or as one of the numeric value or as one of the matching alphabet the matching alphabet characters that appear on a characters that appear on a telephone keypad telephone keypad

•The action prompt may be The action prompt may be disableddisabled

•Each action may be moved up Each action may be moved up or down in the order. The or down in the order. The system will announce the system will announce the associated key in the order associated key in the order created.created.

•Both settings are only applicable when Both settings are only applicable when using the ‘Only Segmented Phrase’ using the ‘Only Segmented Phrase’ option in the Play Method windowoption in the Play Method window

CUSTOMIZING TUI SETTINGSCUSTOMIZING TUI SETTINGS


TTS GENDER DEFINITION

Play back emails using a different TTS voice source.

Based on the gender of the message sender.

Gender definition available in mailboxes and contacts.


LANGUAGESLANGUAGES

•Set option for language selectionSet option for language selection

•Define unique operator and secondary Define unique operator and secondary prompt for automated attendantprompt for automated attendant

•Must have license and language pack Must have license and language pack installedinstalled

Define Dial zero point and

schedule

Set second prompt for instructions


Organizational Units

Better navigation

Mailbox Templates

Save as template

Apply to a range of mailboxes

Apply to organizational units

Cut/Paste Mailboxes

LDAP synchronization as part of Admin Tool

Mailbox Administration


ELEMENTS FOR A COMPANYELEMENTS FOR A COMPANY

Each Company Each Company (tenant) contains (tenant) contains these elementsthese elements


SETTING BUTTONSSETTING BUTTONS

KEY MAPPING

SEND MESSAGE

MENU

DURING RECORD

MENU

DISTRIBUTION LISTS

CONTACTS

BUSINESS HOURS

HOLIDAYS


DISTRIBUTION LISTDISTRIBUTION LIST

•Create mailing listsCreate mailing lists availableavailable company-company-widewide

•Unique numbers are Unique numbers are assigned so personal assigned so personal lists must use lists must use different numbersdifferent numbers

•Lists may consist of Lists may consist of mailboxes, remote mailboxes, remote site addresses, site addresses, contacts, fax contacts, fax numbers, SMS email numbers, SMS email and SMTP email and SMTP email addressesaddresses


E-MAIL / VPIME-MAIL / VPIM

WAP ADDRESSWAP ADDRESS

SMS E-MAIL/PHONESMS E-MAIL/PHONE

FAXFAX

BEEPERBEEPER

CONFIGURING CONFIGURING ADDRESSESADDRESSES

PHONE NUMBERPHONE NUMBER


Password Security Enhancements Mirrors Email Policies

Forced Change

Expiry Date

Change on first access

Minimum Password Length

Default User Password

Password Rules

Same as mailbox

Sequential numbers

Reuse Passwords

Allow alphanumeric for IMAP Pointers


Web Reports

Improved Web reports

More detailed reporting

User / Mailbox Reports

System Reports

Configuration

Templates

Predefined

Create/save your own reports and templates

Export report data to text file


IMPROVED LDAP Allow 2-way directory synchronization of Modification, 1-way for Adds (where LDAP directory

updates Messaging Server directory) from the following LDAP directory services: Active Directory Novell Directory Services (NDS) Domino IPlanet

Synchronization updates FirstName, LastName, UserName, Extension, EmailAddress, IMAPPassword.

Import of users with defined user type via the LDAP upload utility. Import ranges and assign each range to be a specific mailbox type The LDAP import tool will check the license on the system to ensure that the correct number of licenses is available

for the desired import.

System Administrator can filter LDAP import entries based on attributes (ie: if email not present, do not import as Unified user, if extension info not available, do not import).


SERVICE RECOVERY MANAGER (SRM) Web interface to Windows Management Instrumentation (WMI) Monitor voice server pc health - running services, processes, available

disk space

Triggers events and invokes actions: add record to the log, e-mail event data, run script

Centralized place to monitor and manage the state of VM services - start/stop the whole system or single component

Technology

Admin Overview