Ifla2010 rolf hapel

Transforming the Public Libraries

Rolf HapelCitizens Services and LibrariesAarhus, Denmark

From institutions of the industrial ageto change agents for the networked society

The libraries of the industrial society

Democracy Free and equal access to

information

+ Education Support to the formal

education system

+ Culture Access to cultural heritage and

experiences

= Success 60 -70 % of population users

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More than 50 % decrease of service points in Denmark since

1980!

Fewer libraries..

.

E-books – when?

Content suppliers+Tele companies+Device producers=A question of time!

High Internet penetration

Bandwith – broadband –wireless access

IT everywhere – ”pervasive computing”

Mobility and portable devices

Web 2.0 – social software

Information and Communication Technology

Web 2.0

New technology

From static html to dynamic xml

New datastructure

New mind-set

Producer = consumer

Undermining library autority?

Citizen = consumer

Increasing individualization

The political consumer

Self-reliant

Demand for quality

Leisure time is a limited resource

Reinventing the librarynew ways of professionalism

new productsnew alliances

new ways of funding

A well known strategy..

But the public sector is in a state of permanent crisis and the struggle for resources is awesome..

Send more money!

No more money –probably less!

What is innovation?

Innovation

Value – for the users

New

The Cha-Ordic model

Destruction Chaos Order Control

Dee Hock, 1993

ConvergentPhase

Small innovation

Big innovation

Phases of innovation

Rolf HapelSpring 2010

Innovation in libraries

The Net librariesVirtual libraries or subject portals

produced by Danish public and

research libraries in cooperation

Started 1999

Jointly operated by 39 public and 13 university research libraries

Chat function with pre-defined communication, software that allows librarian to ”take over” users screen

Training programme for library staff

Question and answering service

Started spring 2000

Editor based in Aarhus, production distributed

Cooperation with nationwide public service TV and radio broadcast

Fiction literature portal

Started april 2010 – brand new

All Danish libraries participate

Universe – basic figures and changing themes –also in the physical libraries

Palle’s Gift Shop

Presentation

Theme

Recommendations

Music Games

Polling Downloads

User commentsLibrary Adds

The libraries Net Music

Opening hours

My loans

New media

Recommendations

Top 10

News from the library

Events

Fees and fines

Search and holdSMS services

Contact

Smart phones

Loan Patterns – ”Wisdom of the Crowd”

From portals to services

Content in context

E-content from

the library:

E-books

E-sound books

Music

Film..

..inWebsites from e.g. educational institutions

The Danish Digital Library

Idea

to liberate data and information

to create relations between data

to make the users knowledge visible and useful

to place information in a meaningful context for the users

To use open source software and form communities for development

da

tab

ase

r

Normal data structure –information silos

Concept

The well(data repository)

O

Sources Application layer

O

m

Presentation

User transactions

Harvestingand

indexing

Digital photo frames

Mobile phones,pda’s

Info galleria

Music and film devices

PC’s, portable

The well

Åby Risskov

VibyKoltSelf service

Nearest future..

The hybrid library

• Multiple user interfaces

• “Intelligent” user support from the

environment

• Web-services: embedded elements in the

physical library connecting items and data

from the Internet (recommendation, something

similar, author portraits)

Inspiring physical spaces for learning,

searching, reading

Winner of Danish Design Award 2004Info Column, prototype

i-floor

Info Galleria

Story Surfer

Interactive TableBook front pages

GIS Table with RFID tagged content

Lib-PhoneRFID tags and Blue Tothconnected to content server

Early version…

Story HatPDA equippedReacts with rfid tags

The Laundry Game

”Rocking sheep”

The Story Chair

Interactive Wall

The Quibbler

Low TechBook Table

Innovation!

Writers’ workshops

Readers clubs

Public debate..

..talks..

..learning..

..and lectures

Access to information (1)

Access to information (2)

Access to information (3)

Access to information (4)

Building the future library

Online gaming

Outgoing activities

..and a great place for kids