Keynote 1- Rethinking the Public Library: Digitising services and their impact on the library as a place - Rolf Hapel, Director of Citizen’s Services and Libraries, Aarhus Libraries

Rethinking the Public Library:

Digitizing Services and theImpact on the Library as a Space

Rolf HapelCitizens' Services and Libraries Aarhus, Denmark

Cilips Annual Conference June 2014

1 A Future for the Library?

2 Digital Services

3 The Library as a Space

4 Methods

5

Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

1

The libraries of the industrial society

Democracy Free and equal access toinformation

+ Education Support to the formal

educationsystem

+ CultureAccess to cultural heritage

andexperiences

= Success 60 -70 % of population users


The societal challenges


New citizensThe “new elderly"

Demography


Demography

30 % fewer young

people.. ..than when I was young!Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

The social excludedPolarisation?

40 % of the labour forcehas no vocational education

20 % of youth does not geteducation beyond secondary school

15 – 20 % of populationare illiterate = 1 mio people

Larger gap between information strong andinformation weak citizens?


Citizen = consumer

Increasing individualization

The political consumer

Self-reliant

Demand for quality

Leisure time is a limited resource

Fuck the library, man!


Competence development and generation change

Librarian as we know her..Librarian as we need herto be..

0

200

400

600

800

1000

1200

1400

1157

482

More than 50 % decrease in number of service points since 1980!

Fewer libraries...

1977 2012

High Internetpenetration

Broadband – wireless access

IT everywhere - ”Pervasive computing”

Mobility and all kinds of portabledevices

Cloud - streaming

It infrastructure


Source: Internet World Stats, Usage and population, Jan 2014

A well known innovation strategy in the public sector..

But the public sector is in a state of permanent crisis, and the fight on resources is intense

Send more money..

Libraries

?Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark


http://www.google.dk/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=alMtXp0jKNLz_M&tbnid=7Y00yQuW3DsP6M:&ved=0CAUQjRw&url=http://www.techletter.com/whatsnew.html&ei=G_ZuUZPNDoXCtQadhoCwAw&bvm=bv.45368065,d.Yms&psig=AFQjCNGqHYulIFYBxizC6YMtQWVbDGzENw&ust=1366312854023530

Reinvent the library new ways of professionalism

new products new alliances

new ways of funding


A new library model for the knowledge society

Danish Digital Library

The ’Open Library’

Partnerships

2010


Space for

inspiration

Space for

performance

Space for

learning

Space for meeting

The modern library

D. Skot-Hansen et. al.Royal School of Library and Information Science

Create

Experienc

e

Participate

Discover

Cognition/information

Engagement

Innovation

Empower-ment

2

The Digital Library

Infrastrucure for digital objects

+ Collaboration on purchasing

+ Promotion and mediation

Danish Digital Library


Idea Liberate data and information Create relations between data Make the users knowledge visible and

useful Place information in a meaningful

context for the users

..by using open source software and forming communities for development


ConceptThe well (data repository)

O

Sources Application layerO

m

Presentation

User transactions

Harvesting

and indexing


Libraryautoma-

tionsystem

Cooperative services

Holdings in Danish

LibrariesSearch and ordering

facilitiesRolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

Fiction literature portal


Started spring 2000

Editor based in Aarhus,production distributed Cooperation with nationwidepublic service TV and radiobroadcast

86 libraries cooperate2 mill. visits per year


On-line Homework

Help


Downloan and/or streaming of

musicMore than 14 mill. tracks



Video on demand

Watch movies with your borrowers card on filmstriben.dk


E-audio books MP3 format for downloan

and streaming


Adobe and Epub format for downloan

App based streaming solution recently launched

eBook shelf



Multiple platforms



Started October 2011

Agreement with primarypublishers covering 80 % of theDanish e-book market

Build on TING

Technical integration to FictionLiterature portal

Integration to OPAC’s

Launching ebook-service

6 major publishers have left

Launched their own model lastyear – based on the ’Overdrive’-model

Still more than 130 publishers areon and making good money for theirauthors – the number is growing

Agreement between major publishers and libraries..Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

The OPAC

E-mail notification on holds and overdue books

SMS and email service on special media

Subscribed personalized

subject list onnewly accessed media

Free of charge notification before loan expires

Web payment of fees and fines

RSS feeds

Film and movies E-sound books

E-music E-books

http://images.google.dk/imgres?imgurl=http://www.cravepresents.co.uk/wp-content/themes/default-empty/images/rss1.png&imgrefurl=http://www.petraoldengarm.nl/logboek.html&h=339&w=339&sz=18&hl=da&start=2&sig2=ceVq-avLLsBXiuPkXBcVvw&tbnid=jfjKYgA4a6otCM:&tbnh=119&tbnw=119&ei=YOoGSISTLIzwwwG23KGRCQ&prev=/images?q=rss&gbv=2&hl=da&sa=G

Integrated e-content

My loans/account

New media/ services

Recommen-dations

News from the library

Events

Search

General info

Reservations - SMS services

Others who haveborrowed..


Film and movies

E-sound books

E-music

E-books

E-content fromthe library:E-books E-sound books MusicFilm..

..inWebsites from e.g. educational institutions

Syndication anddeconstruction


City and media Mob portals


Knot working”





Responsive design


Only digital content


The libraries run the Open Data

initiative in Aarhus

3

Library as a Space

- impact of digitization

The eBook Shelf Adobe and Epub format for downloan

Streaming launched





Scan point

Remember this book

Others have also borrowed..

Titles by same author





All Danish public libraries participate Universe – basic figures and

changing themes – also in the physical libraries

Palle’s Gift Shop




Info Galleria




E-tables


Lib-PhoneRFID tags and Blue Tothconnected to content server



Early version…


Story HatsPDA equippedReacts with rfid tags


The Story Chair


The Quibbler


Low TechBook Table

Innovation!

4

Prartnerships and user

involvement

Interaction

Distance

Short term Long termSponsorshipsShort duration

Donations, gifts

Volunteers as consultants

Advocacy campainsCo-production R & D

Business development projects

Branding

Sponsorships Long duration

Networks, clubs

Innovation in hybrid organisations

Dialogue on services

Partnership strategy


Therefore partnerships..

New resources and skills in the library

Knowledge and inspiration from others

Increased network

Increased diversity and quality inservice production

Enhanced communication andmarketing

Legitimization

New ambassadors


A British idea: The Mash-up library

LOCAL ARCHIVE

ARKIVArchive

YOUTH

MEETINGROOMS

ANALOGUE MEDIA

SELF SERVICE

LEARNING CENTER

SMS BUSINESS SERVICE

HOME-WORK HELP

COMMUNITYCENTER

CAFÉ

STUDY SUPPORTJOB CORNER

LIBRARY SHOP

REFERENCE

CONSUMER INFO

NATURE GUIDEEXH

IBITION

S

FAMILIES

Partneractivities

Q AND A

HEALTH COUNCELLING

LEISURE INFO

NEWS LOUNGE

QUIET AREA

TOD

DLE

RS/C

HIL

DRE

N

REA-DINGTRAI

-NING


Citizens’ Services

More than 2/3 of Danish libraries offer Citizens Services

User involvement

..meetings..


..workshops..


..idea pitching..


..focus groups..


World Café 3-4 consecutive rounds of discussionA new question posed at each roundParticipants change – the host of the table stays an picks up the essence


..vision creating..


Photo typing


Users and staff introduces ideas and projects and participants elaborate and develop those

ideas

Village Square


Lead Users

Hiring young people – Mindspotters - on a short term basis to create events and develop ideas for this user group



..user driven design..


..participatory design..


..building the future library..


Children’s lab: Workshops with children btw 9-14 prototyping a library. The results were used as part of the competition programme for UMSA



LESSONS LEARNEDMake partnerships

Co-create and co-produce

Integrate user generated knowledge in services

Liberate the library from analog media - gradually!!!

Think value chains, formats and ”universes” in service production


LESSONS LEARNEDMake space for prototyping in the physical library

Increase ties between other public sector activities andlibraries

Think ’relations’ rather than ’transactions’

Advocate and campain

Be where the users are



A question for you..

To which problems in society is your library the answer?

Activities

Events..


..exhibitions..


..tuition..


..consultation..


..individual help..

..self learning..


http://www.vibysyd.dk/javasc

..self checking out..


..talks..


..discussions..


..debates..



..round tables..

..creating..


..fun..

..writers workshops..Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

.. performances..


..hacker labs..


..peoples lab..


..innovating..


..playing..


..being analogue..Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

..socializing..


..recreating..


A new culture in the making?..

HackerspacesMakerspacesFablabs

Share premises, tools, knowledge

Create projects, ideas, network

..Open Space Aarhus..


..Demo-teque..










An interpretation of the

library as placemaker..

Vision

Place for human development and interaction..

.. promoting experience, learning, and innovation..

..through a flexible and programmable building..

..with a special focus on children and families

Central escalators Reading Gallery

Project spaceStudy roomsMain entrance, level 1

Citizens Services

Café

Meeting spaces

Multi purpose hall

mm

Children and Families

Læring og mødermmmmmmMedia ramp

Centrale escalators

Læring og møder

Rolf Hapel Borgerservice og Biblioteker april 2013 Elmgren & Dragset – Magic Mushrooms

Art

City Floor level 0

From the entrance level1

Media ramp level 1

Media ramp level 2


Children and Families


The playground..




Rolf Hapel, Citizens' Services and Libraries, Aarhus, DenmarkRolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

75 % of citizens knows about the project(35 % in 2007)

57 % of citizens expect to use DOKK1

73 % of citizens is of the opinion that the project is good for the city

Level of awareness August 2013

