hospitality Industry

Largest and fastest growing industriesCommon dynamics

Delivery of services and productsCustomer and guest impressions are critical

Scope of Hospitality and Tourism Industries

Travel Air Cruise Rail Coach Auto Eco tourism• Lodging Hotels Motels Meeting, Convention and Exposition Restaurants Managed services Recreation

Attractions Gaming Parks Recreations

Characteristics of the Hospitality Industry

Product is intangible and perishableNo such thing as business hoursHospitality operations run on a 24 hours basis all year

roundCharacterized by shift work

Careers in Hospitality IndustryBased on quality of servicePersonal qualities needed:

HonestyWillingness to work hardTeam playerWillingness yo work long hoursAbility to deal with stressGood decision making skillsDedicated to exceptional serviceDesire to Exceed guest expectation

Professionalism and Etiquette

Companies expectations vary but must be metEtiquette is how we behave and make others feel

comfortableFirst impressions are critical Table mannersTreat others with dignity and respect