Welcome Address

Welcome AddressAndre le RouxMD, Interactive Intelligence – Africa Region

Interactive Intelligence

• Founded 1994

• Publicly traded: Nasdaq ININ

• Innovative, first-to-market approach

• Headquarters: Indianapolis, Indianao Regional North America HQ offices:

Denver, CO Irvine, CA Herndon, VA St. Louis, MO

o Offices throughout EMEA, APACand Latin America

• 1,200+ employees worldwide

• Annual revenues more than $209 million… and growing!

Global Market Coverage

Offices in 16 countries

Global Market Coverage

90+ Territory Managers Worldwide350 resellers in 104 countries

Global Market Coverage

Over 4,000+ customersin 95+ countries

Thousands of Global Customers

4,000+ organizations in virtually every industry

Customer installations in 95+ countries

Products offered in all major European and Asian languages

Local Customers

BLUE-STARDIGITAL

Gartner Recognition

Magic Quadrant for Contact Center Infrastructure, Worldwide, Gartner, Inc., June 27, 2012

Markets Served

In cloud or on-premises

Q1 Update

• Recurring revenues up 31% to 52% of total revenue

• Cloud based orders increase to 29% of total orders

• Cloud based revenues increase 81%

• ININ acquired certain assets of its South African reseller, ATIO in January 2012

• ININ acquired its Netherlands reseller, Brightware B.V.

• CRM magazine named ININ contact centre infrastructure as Service Leader winner for 2012, beating out larger competitors based on company direction, customer satisfaction and cost.

Local Office (ININ SA)

• Situated in Tuscany Office Park, Rivonia.

• ININ SA Team composition– Full Technical Service Delivery– Professional Services (Business Analysis & Project Management)– Sales and Account Management– Financial and HR

• Revamping local office and should be completed by mid Aug 2012– Auditorium facility (customer events and product discussions)– Full Training Room Facility & Certified trainer – Full Demo Facility

Thank You