Volunteer Engagement and Management€¦ · The Volunteer Life Cycle: Engagement Attraction...

Volunteer Engagement and Management

September 25, 2019

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Volunteer Engagement

and ManagementBarry Altland, Virtual Facilitator

www.HHHEngagement.com

Management vs. Leadership

four lower case p’s:

policy, procedure,

process, practice

One Capital P:

People

pp. 33-34, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.

Traditional Views on Leadership

A Different Way to Consider Leadership

Poll Question #1

Motivation: Only Two Types

Engagement Defined

The Volunteer Life Cycle

Attraction Discovery Engagement Sustainment Redirection

The Volunteer Life Cycle

Attraction Discovery Engagement Sustainment Redirection

Recruitment vs. Attraction

“Living” the Attraction Mindset

The Volunteer Life Cycle: Discovery

Attraction Discovery Engagement Sustainment Redirection

Poll Question #2

The Guide for Engaging Volunteers

Seek

Listen/Learn

Touch

Tune In

Flip

Next Steps

Demonstrate Leadership Presence

Interact with Others

Determine Potential Interest in Involvement

Ask Questions to Discover Intrinsic Motivators

Explore Possibilities with Volunteer

Invite, Introduce, Connect and Follow Up

pp. 61-68, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.

Working “The Flip”

Seek

Listen/Learn

Touch

Tune In

Flip

Next Steps

Demonstrate Leadership Presence

Interact with Others

Determine Potential Interest in Involvement

Ask Questions to Discover Intrinsic Motivators

Explore Possibilities with Volunteer

Invite, Introduce, Connect and Follow Up

pp. 61-68, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.

Working “The Flip” With Open-Ended Questions

Skill Practice: Open-Ended Discovery Questions

What do you enjoy doing in your free time?

Where have you volunteered in the past?

What special skills or talents do you have?

In what other ways are you involved at school? After school? In the community?

What first attracted you to this event/organization?

How much thought have you given to getting more involved?

But . . . Why?

The Volunteer Life Cycle: Engagement

Attraction Discovery Engagement Sustainment Redirection

The Volunteer Life Cycle

Attraction Discovery Engagement Sustainment Redirection

Connecting With “Right Fit” Roles

“Right Fit” Is an Art and a Science

Why is “Right Fit” So Important?

OrganizationNeedsFirst

Short-TermResults

IndividualNeedsFirst

Long-Term Results

Sustainable Outcomes

pp. 53-55, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.

The Volunteer Life Cycle: Sustainment

Attraction Discovery Engagement Sustainment Redirection

The Volunteer Life Cycle

Attraction Discovery Engagement Sustainment Redirection

Poll Question #3

What is Coaching? Coaching Defined

Coaching isconducting regularly scheduled

one-on-one discussions between the leader and the volunteer

that are focused on performance and development.

pp. 115-121, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.

What is Coaching? Coaching Defined

Coaching isconducting regularly scheduled

one-on-one discussions between the leader and the volunteer

that are focused on performance and development.

pp. 115-121, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.

What is Coaching? Coaching Defined

Coaching isconducting regularly scheduled

one-on-one discussions between the leader and the volunteer

that are focused on performance and development.

pp. 115-121, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.

What is Coaching? Coaching Defined

Coaching isconducting regularly scheduled

one-on-one discussions between the leader and the volunteer

that are focused on performance and development.

pp. 115-121, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.

What is Coaching? Coaching Defined

Coaching isconducting regularly scheduled

one-on-one discussions between the leader and the volunteer

that are focused on performance and development.

pp. 115-121, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.

Coaching: Using Open-Ended Questions

pp. 115-121, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.

What is Coaching? Coaching Defined

Coaching isconducting regularly scheduled

one-on-one discussions between the leader and the volunteer

that are focused on performance and development.

pp. 115-121, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.

What is Coaching? Coaching Defined

Coaching isconducting regularly scheduled

one-on-one discussions between the leader and the volunteer

that are focusedon performance and development.

pp. 115-121, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.

Motivation: Only Two Types

Feedback for Recognition and Improvement

Feedback isa series of informal, on-the-spot

interactions with others to acknowledge work performance

for the purpose of recognition or improvement.

pp. 106-114, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.

Feedback is Recognition; Recognition is Feedback

pp. 131-137, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.

Appreciation Recognition

Reward Incentive

Today I Learned . . .

Kirkpatrick’s Four Levels

ResultsBehaviorLearningReaction

Head, Heart and Hands . . .

Engagement happens

one person at a time.

p. 68, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.

Volunteer Engagement

and ManagementBarry Altland, Virtual Facilitator

www.HHHEngagement.com

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