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High Impact Volunteer Engagement:

The Moment is Now!

Jill Friedman Fixler

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Affordable collaborative data

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Today’s Speaker

Jill Friedman FixlerPresident,

JFFixler Group Hosting:

Sam Frank, Synthesis PartnershipAssisting with chat questions:

April Hunt, Nonprofit Webinars

©2011

Nonprofit Webinar

August 3, 2011

High Impact Volunteer

Engagement: The

Moment is Now!

©2011Flickr: Hopkinsii

Challenging

Times

©2011Flickr: Hopkinsii

Time Collaboration Technology

UnemploymentGenerational

Shift

Changes in the Staff Driven

Model

Results-focused

Culture Shift

Trends and Issues

©2011Flickr: Hopkinsii

Emerging Trends and Issues

Micro volunteering: www.sparked.com

Social Media: The Networked Nonprofit by Fine

& Kanter

Outcome based evaluation: www.innonet.org

Pro-bono volunteering: www.taprootfoundation.org

DIY Volunteers Water.org

©2011

Barriers to

Change and

Collaboration

©2011Flickr: mr • p

The tyranny of history: we have always done it this way

Lack of innovation

Staff and volunteer resistance

Lack of interest in our offer

The most important thing to remember is this:

To be ready at any moment to give up what

you are for what you might become.

-W. E. B. Du Bois

©2011

Everyone is

bowling aloneFlickr: nicola wilxoc

©2011

Flickr: scooterroo2002

Boomers

and the

generations

that follow

©2011

Millennials

Provide career building

opportunitiesShow the impact

Personalize opportunities

and make them flexible

Be open and transparent

Use of technology is

mandatory

Like to work in groups

©2011Flickr: bushn

Questions

for the

Field

Volunteering is on the rise, are we

ready?

New generations are flocking to

volunteer but do they like what they

see?

Expectations for volunteering are changing, are we

embracing the change?

Are we leading the change we want to

see?

©2011

Assessment of Organizational

Volunteer Engagement

SCORE Score 1 if you Score 2 if you Score 3 if you

Organizational Support for Volunteers

Needs Assessment & Program Planning

©2011Flickr: shioshvili

Accessing

Abundant

Resources

Abundance is not something

we acquire. It is something we

tune into. - Wayne Dyer

©2011

Volunteer

Management

Volunteer

Engagement

Flickr: lumaxart

Changing the

Volunteer

Management

Paradigm

©2011

Recruitment Cultivation and Networking

Placement Negotiation and Agreement

Supervision Support

Management Engagement

A New Paradigm

©2011

Review Measurement

Recognition Acknowledgment

Retention Sustainability

Management Engagement

A New Paradigm

©2011Flickr: LincolnStein

Foundation

Capacity building

Strategic and critical

Collaborative

Skills based and impactful

Community building and abundance

©2011Flickr: JohnB49

Innovation to Create Sustainable

Change

Have no fearCelebrate the experiment

Become a learning

organization

Look to replicability and

sustainability

©2011Flickr: joiseyshowaa

Leading Change

Accepts the need for change

Defines and initiates change

Leads change

Manages complex change

Champions change

Adapted from What Makes a Good Change Agent by Dagmar Ricklies

©2011Flickr: joiseyshowaa

Competencies of Change Agents

Tolerance of ambiguity, ability to function in an

uncertain environment

Communication skills

Interpersonal skills

Marketing , networking, and influencing skills

Adapted from What Makes a Good Change Agent by Dagmar Ricklies

©2011Flickr: ktvyeow

.Flickr: Pranav Singh

The Role of the Volunteer Leader in

Change Management

Engage volunteers from the beginning

Environmental scan

Start small, practice, replicate

Engage champions first

Dialogue throughout

Inspire others; share stories of

success

©2011

What core competencies do we need

to be change agents and talent

managers?Adapted from What Makes A Good Change Agent by Dagmar Recklies

Objectives Roles

Communication Negotiation

Managing Up

©2011Flickr: Vilhelm Sjostrom

Internal

Consultancy

Challenge barriers

Be an innovation

champion

Embrace change

Talent management

©2011

Creating Authentic CollaborationAdapted from Nine Rules to Successful Collaboration by Robert Hyfler PhD

Vision Resources

Accountability Partnership

Planning

©2011

New Staff Roles

Cultivator

Facilitator

Negotiator

Co-creator

Co-producer

©2011

Consultant

• Provide professional skills and/or content expertise

Coach

• Share wisdom and advice in a content area

Mentor

• Provide support

Structuring Volunteer Positions

Trainer

• Imparts knowledge and understands adult learning

Leader

• Leads change and allows staff to steward other initiatives

©2011Flickr: dan zen

Pioneering Pilots

Transform organizations gradually,

intentionally, and effectively by creating learning opportunities

Focus work on capacity building endeavors

©2011Flickr: dan zen

The Power of Pilots

Experiment

High risk tolerance

Less threatening than wholesale change

Create momentum for change

©2011Flickr: clspeace

Creating Communities of Action

Definition: A collaborative group whose members align

around a shared purpose, and who take action toward

specific goals through broad participation and mutual

accountability.

The opportunity in a Community of Action is to enlist

volunteers and stakeholders as co-producers and co-

creators.

Terms of Engagement by Richard Axelrod

©2011

Convening the Team

Cultivating the right volunteers

Creating a community of

action from the start

Communicate expectations

©2011

Characteristics of Self Directed Teams

Shared Workload

Collaborative Governance

Community Identity

Alignment Evaluation

©2011Flickr: Cuellar

What will

you do

differently

now?

©2011

Action Planning

What Needs to be Done? By Whom? By When? Results

©2011

Resources from JFFixler Group

Free – Ready-to-use Tools & Templates www.JFFixler.com/Tools

Free – InnoVate Blog www.JFFixler.com/Blog

Free – Innovative Volunteer Strategies

E-newsletter www.JFFixler.com/Newsletter

Free – Articleswww.JFFixler.com/JFFixler-Group-

Articles

The Boomer Volunteer Engagement Book Series

www.JFFixler.com/Publications

Free Boomer Volunteer Engagement Webinar

Series www.volunteermatch.org/nonprofits/

learningcenter

©2011Flickr: Qba from Poland

The future is not some place we are going

to, but one we are creating. The paths are

not to be found, but made, and the activity

of making them, changes both the maker

and the destination. - John Schaar

Thank You!

www.JFFixler.comwww.facebook.com/JFFixler

www.JFFixler.com/blog

©2011

Sponsored by:A Service

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