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Volunteer Engagement and Management
September 25, 2019
Who is IYI?Our mission is to improve the lives of all Indiana children by strengthening and connecting the people, organizations, and communities that are focused on kids and youth.• We Do It For The Kids• We Create Change• We Work Together• We Empower Our Partners
And Peers• We Advocate For Others
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Volunteer Engagement
and ManagementBarry Altland, Virtual Facilitator
www.HHHEngagement.com
Management vs. Leadership
four lower case p’s:
policy, procedure,
process, practice
One Capital P:
People
pp. 33-34, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.
Traditional Views on Leadership
A Different Way to Consider Leadership
Poll Question #1
Motivation: Only Two Types
Engagement Defined
The Volunteer Life Cycle
Attraction Discovery Engagement Sustainment Redirection
The Volunteer Life Cycle
Attraction Discovery Engagement Sustainment Redirection
Recruitment vs. Attraction
“Living” the Attraction Mindset
The Volunteer Life Cycle: Discovery
Attraction Discovery Engagement Sustainment Redirection
Poll Question #2
The Guide for Engaging Volunteers
Seek
Listen/Learn
Touch
Tune In
Flip
Next Steps
Demonstrate Leadership Presence
Interact with Others
Determine Potential Interest in Involvement
Ask Questions to Discover Intrinsic Motivators
Explore Possibilities with Volunteer
Invite, Introduce, Connect and Follow Up
pp. 61-68, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.
Working “The Flip”
Seek
Listen/Learn
Touch
Tune In
Flip
Next Steps
Demonstrate Leadership Presence
Interact with Others
Determine Potential Interest in Involvement
Ask Questions to Discover Intrinsic Motivators
Explore Possibilities with Volunteer
Invite, Introduce, Connect and Follow Up
pp. 61-68, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.
Working “The Flip” With Open-Ended Questions
Skill Practice: Open-Ended Discovery Questions
What do you enjoy doing in your free time?
Where have you volunteered in the past?
What special skills or talents do you have?
In what other ways are you involved at school? After school? In the community?
What first attracted you to this event/organization?
How much thought have you given to getting more involved?
But . . . Why?
The Volunteer Life Cycle: Engagement
Attraction Discovery Engagement Sustainment Redirection
The Volunteer Life Cycle
Attraction Discovery Engagement Sustainment Redirection
Connecting With “Right Fit” Roles
“Right Fit” Is an Art and a Science
Why is “Right Fit” So Important?
OrganizationNeedsFirst
Short-TermResults
IndividualNeedsFirst
Long-Term Results
Sustainable Outcomes
pp. 53-55, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.
The Volunteer Life Cycle: Sustainment
Attraction Discovery Engagement Sustainment Redirection
The Volunteer Life Cycle
Attraction Discovery Engagement Sustainment Redirection
Poll Question #3
What is Coaching? Coaching Defined
Coaching isconducting regularly scheduled
one-on-one discussions between the leader and the volunteer
that are focused on performance and development.
pp. 115-121, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.
What is Coaching? Coaching Defined
Coaching isconducting regularly scheduled
one-on-one discussions between the leader and the volunteer
that are focused on performance and development.
pp. 115-121, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.
What is Coaching? Coaching Defined
Coaching isconducting regularly scheduled
one-on-one discussions between the leader and the volunteer
that are focused on performance and development.
pp. 115-121, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.
What is Coaching? Coaching Defined
Coaching isconducting regularly scheduled
one-on-one discussions between the leader and the volunteer
that are focused on performance and development.
pp. 115-121, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.
What is Coaching? Coaching Defined
Coaching isconducting regularly scheduled
one-on-one discussions between the leader and the volunteer
that are focused on performance and development.
pp. 115-121, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.
Coaching: Using Open-Ended Questions
pp. 115-121, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.
What is Coaching? Coaching Defined
Coaching isconducting regularly scheduled
one-on-one discussions between the leader and the volunteer
that are focused on performance and development.
pp. 115-121, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.
What is Coaching? Coaching Defined
Coaching isconducting regularly scheduled
one-on-one discussions between the leader and the volunteer
that are focusedon performance and development.
pp. 115-121, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.
Motivation: Only Two Types
Feedback for Recognition and Improvement
Feedback isa series of informal, on-the-spot
interactions with others to acknowledge work performance
for the purpose of recognition or improvement.
pp. 106-114, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.
Feedback is Recognition; Recognition is Feedback
pp. 131-137, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.
Appreciation Recognition
Reward Incentive
Today I Learned . . .
Kirkpatrick’s Four Levels
ResultsBehaviorLearningReaction
Head, Heart and Hands . . .
Engagement happens
one person at a time.
p. 68, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.
Volunteer Engagement
and ManagementBarry Altland, Virtual Facilitator
www.HHHEngagement.com
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