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CORVÉ pre-conference – Tuesday Dec 14th 2010
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eGovernment: New Opportunity or New Problem?
Conclusions of the I-scan Project
14th Dec 2010
Pre-Conference Lift-Off Towards Open Government
Sabine Rotthier
• Main question of the conference: How can central governments and the European Union support and promote local eGovernment?
• I-scan project – 29 Flemish municipalities
I-scan Project: Study of Local eGov
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How does the municipality align organisation and
ICT?
Where does the municipal
organisation stand in its development?
To which degree has the
organisation implemented ICT?
I-scan Project: Study of Local eGov
3
I CT
Organisation
10
8
4
2
2 8 9
I I .I .
I I I . I V.
1
1
3
5
7
9
3 5 7 10640
0
6
ICT
Organisation
O = +I = +Pos. alignment
O = +I = -No alignment
O = -I = +No alignment
O = -I = -Neg. alignment
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5
Three Key Questions Do municipal divisions think in terms of processes?
Organisational framework
Do municipal divisions speak the same language?Do we understand each other?
Semantic framework
Can municipal divisions communicate with each other?Technological framework
supported by
supported by
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Software applications for municipalities:– 4 capital market players
– Problem: • No compatibility between different applications • Vendor lock-in • Island automatisation
– Different ways of coping with this situation
Can Municipal Divisions Talk to Each Other?
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I CT
Organisation
10
8
4
2
2 8 9
I I .I .
I I I . I V.
1
1
3
5
7
9
3 5 7 10640
0
6
Attitude towards ICT suppliers
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Active
S earch ing
Passive
Three Key Questions Do municipal divisions think in terms of processes?
Organisational framework
Do municipal divisions speak the same language?Do we understand each other?
Semantic framework
Can municipal divisions communicate with each other?Technological framework
supported by
supported by
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• Problematic in every municipality
• Reasons: – Focus on own services and tasks /
preference to control own data– No use of authentic sources: unknown / unawareness of
value for municipalities– Data are locked in in applications
Do Municipal Divisions Speak the Same Language?
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• Develop open standards for data
• Make authentic sources available for municipalities
• Ensure clear communication about what municipalities can and may do with authentic sources
Recommendations to the Central Governements
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Three Key Questions Do municipal divisions think in terms of processes?
Organisational framework
Do municipal divisions speak the same language?Do we understand each other?
Semantic framework
Can municipal divisions communicate with each other?Technological framework
supported by
supported by
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E-governmentNOT: just implementing ICTBUT: analysing, reorganising and improving the internal working and service delivery = BPR
While technology by itself cannot transform bad procedures into good ones, eGovernment creates the opportunity for the public sector to manage its tasks differently.
No BPR = automatisation of bad processes / reinforcement of existing situation
Do Municipal Divisions Think in Terms of Processes?
13
I CT
Organisation
10
8
4
2
2 8 9
I I .I .
I I I . I V.
1
1
3
5
7
9
3 5 7 1064
NN
FF
Aw
N
F
F
A
NAw
F
F
F
N
FF IAw
AI
Aw
NN
F
A
F
F
0
0
6
A
The attention devoted to processes
A = ActiveF = FragmentedI = IntentionAw = AwareN = Not aware
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I CT
Organisation
10
8
4
2
2 8 9
I I .I .
I I I . I V.
1
1
3
5
7
9
3 5 7 10640
0
6
• Extrinsic motivation • On the basis of intrinsic needs
• Extrinsic motivation • On the basis of intrinsic needs
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I CT
Organisation
10
8
4
2
2 8 9
I I .I .
I I I . I V.
1
1
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3 5 7 10640
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6
• ICT division is not involved, but does show interest and tries to play a bigger role
• ICT division is involved
• ICT division is not involved and is not interested
• ICT division is not involved
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I CT
Organisation
10
8
4
2
2 8 9
I I .I .
I I I . I V.
1
1
3
5
7
9
3 5 7 10640
0
6
• Examining processes, without much added value for the organisation
• Description of the desired situation
• Lever for concrete improvements, with a view to more efficient operation and services
• Analysing
• Little interest and not much added value
• Description of the existing situation
• Lever for concrete improvements, with a view to more efficient operation and services
• Analysing
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• Support municipalities with process descriptions of regulations
• Coordinate your policy with local practice on the basis of mutual consultation
• Stimulate knowledge development about ICT and organisational change
Recommendations to the Central Governements
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Recommendations versus Citadel Statement: Does we match?
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Common service delivery architecture
Open DataStandards
Information/ process and
application layer
One common language
Best practices how to work with authentic
registrations
Clear guidelines and data models for the use of personal details about
citizens
Framework to address common privacy issues
YES, WE MATCH!
• Thank you for your attention
• More information: – sabine.rotthier@hogent.be– Book: eGovernment: New Opportunity or New
Problem? On USB-Stick in the conference map.
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