eGovernment: New Opportunity or New Problem?

Conclusions of the I-scan Project

14th Dec 2010

Pre-Conference Lift-Off Towards Open Government

Sabine Rotthier

• Main question of the conference: How can central governments and the European Union support and promote local eGovernment?

• I-scan project – 29 Flemish municipalities

I-scan Project: Study of Local eGov

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How does the municipality align organisation and

ICT?

Where does the municipal

organisation stand in its development?

To which degree has the

organisation implemented ICT?

I-scan Project: Study of Local eGov

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I CT

Organisation

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8

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ICT

Organisation

O = +I = +Pos. alignment

O = +I = -No alignment

O = -I = +No alignment

O = -I = -Neg. alignment

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Three Key Questions Do municipal divisions think in terms of processes?

Organisational framework

Do municipal divisions speak the same language?Do we understand each other?

Semantic framework

Can municipal divisions communicate with each other?Technological framework

supported by

supported by

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Software applications for municipalities:– 4 capital market players

– Problem: • No compatibility between different applications • Vendor lock-in • Island automatisation

– Different ways of coping with this situation

Can Municipal Divisions Talk to Each Other?

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I CT

Organisation

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Attitude towards ICT suppliers

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Active

S earch ing

Passive

Three Key Questions Do municipal divisions think in terms of processes?

Organisational framework

Do municipal divisions speak the same language?Do we understand each other?

Semantic framework

Can municipal divisions communicate with each other?Technological framework

supported by

supported by

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• Problematic in every municipality

• Reasons: – Focus on own services and tasks /

preference to control own data– No use of authentic sources: unknown / unawareness of

value for municipalities– Data are locked in in applications

Do Municipal Divisions Speak the Same Language?

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• Develop open standards for data

• Make authentic sources available for municipalities

• Ensure clear communication about what municipalities can and may do with authentic sources

Recommendations to the Central Governements

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Three Key Questions Do municipal divisions think in terms of processes?

Organisational framework

Do municipal divisions speak the same language?Do we understand each other?

Semantic framework

Can municipal divisions communicate with each other?Technological framework

supported by

supported by

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E-governmentNOT: just implementing ICTBUT: analysing, reorganising and improving the internal working and service delivery = BPR

While technology by itself cannot transform bad procedures into good ones, eGovernment creates the opportunity for the public sector to manage its tasks differently.

No BPR = automatisation of bad processes / reinforcement of existing situation

Do Municipal Divisions Think in Terms of Processes?

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I CT

Organisation

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3 5 7 1064

NN

FF

Aw

N

F

F

A

NAw

F

F

F

N

FF IAw

AI

Aw

NN

F

A

F

F

0

0

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A

The attention devoted to processes

A = ActiveF = FragmentedI = IntentionAw = AwareN = Not aware

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I CT

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• Extrinsic motivation • On the basis of intrinsic needs

• Extrinsic motivation • On the basis of intrinsic needs

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I CT

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• ICT division is not involved, but does show interest and tries to play a bigger role

• ICT division is involved

• ICT division is not involved and is not interested

• ICT division is not involved

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I CT

Organisation

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• Examining processes, without much added value for the organisation

• Description of the desired situation

• Lever for concrete improvements, with a view to more efficient operation and services

• Analysing

• Little interest and not much added value

• Description of the existing situation

• Lever for concrete improvements, with a view to more efficient operation and services

• Analysing

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• Support municipalities with process descriptions of regulations

• Coordinate your policy with local practice on the basis of mutual consultation

• Stimulate knowledge development about ICT and organisational change

Recommendations to the Central Governements

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Recommendations versus Citadel Statement: Does we match?

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Common service delivery architecture

Open DataStandards

Information/ process and

application layer

One common language

Best practices how to work with authentic

registrations

Clear guidelines and data models for the use of personal details about

citizens

Framework to address common privacy issues

YES, WE MATCH!

• Thank you for your attention

• More information: – sabine.rotthier@hogent.be– Book: eGovernment: New Opportunity or New

Problem? On USB-Stick in the conference map.

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