WFC Conference 2011

How Learning Helped Pave the Way to Industry Leadership

Jane DowdChief Learning Officer

jdowd@northshore.org

Partners

LEARNING

OPERATIONS

INFORMATION SYSTEMS (IS)

MEDICAL INFORMATICS

Senior LeadersPhysicians

STRATEGIES

OPERATIONS, IS, MEDICAL

INFORMATICS

SENIOR LEADERSHIP

SET THE STANDARD

MAKE THE CASE FOR RESOURCES

CONDUCT NEEDS ASSESSMENT

DETERMINE TRAINING METHODOLOGY

“STEALTH OD”

LEARNING TEAMCLO

DESIGN

DELIVER

BUILD THE TEAM

“STEALTH OD”LANGUAGE OF THE BUSINESS

SENIOR LEADERS AS ROLE MODELS

RESPECTED USERS AS CHANGE AGENTS

SET THE STANDARDSFOR ALL ASPECTS

ESPECIALLY TRAINERS & LEARNERS

TRAINING APPROACHENLISTING PROFESSIONALS

TRAINER SKILLS

TRAINING METHODOLOGY

DEVELOPMENT PATHWAY

7. Technology is used strategically to meet learning objectives

8. Alliances within educational institutions are central to learning strategy

9. Assessment of impact is measured

4. Leadership development is emphasized at all levels of the

organization

5. Organization is committed to expanding knowledge beyond job-

related or technical skills

6. Informal learning opportunities are prevalent throughout the workplace

1. Leadership vision and commitment drive learning

2. Employee learning is aligned with business goals

3. Learning and development leader is strategically positioned within senior management.

NINE EXEMPLARY PRACTICES