Cloud Services Technology EvolutionMike BenjaminVP Technology DevelopmentGlobal CrossingOctober 2010

Applications Drive the ICT Market

Instant MessagingE-mail

Web BrowsingDocument Sharing ERP

CRM Telephony Video SAP

They require more bandwidth and connectivity every day Business criticality is constantly increasing needs for 100% uptime Mobility is driving new challenges around security and data storage

IP Connected Applications Drive Our Technology Vision

To design a global network architecture based upon a photonic and packet-based infrastructure that leverages the capability, flexibility and control of IP.

To utilize this foundation to innovate, develop and deploy applications that bring value to our customers while improving on the efficiencies of our operational model and underlying cost structure.

To employ OSS/BSS technologies that ensure the service experience sought by our customers is distinct.

The Consumption Model Evolution

Mainframe

TDM PBX

PC

DigitalPABX

ClientServer

IP-PBX

WebServices

HostedIP-PBX

Cloud

CaaS

Applications

Communications

Application Requirements

Mobile AccessOn-demand ServiceAlways-on BehaviorIncreased SecurityPositive ExperienceLegacy Integration

These items create the foundation for a technology evolution in applications

Distributing technology creates challenges in key enterprise domains of communications, computing and security. Each silo created is inconsistent

and often incompatible with the next.

The Current Environment

Today’s Environment: On-premises infrastructure Inflexible and lacking a consistent

experience Growth and scale require intervention Lack of resiliency and reliability Slow lead time to usability

The Cloud Services Solution

These enterprise challenges can be solved by cloud services, which enable predictable service and customer experience with technology that integrates complex solutions and manages diverse platforms.

Our Cloud Vision

The Cloud is more than just computing. It is a new way of thinking about consuming and delivering networked technology.

In the Cloud: Services that can be consumed remotely over the network Flexible solutions enable new pricing models Dynamic growth and scaling without operational impact Highly available and resilient services Automated service activation

A Global IP network is the key to enabling cloud to be used in a consistent, predictable, and reliable way.

Network Enabled Cloud Services

Communications as a Service

Infrastructure as a Service

Platform as a Service

Software as a Service

Security as a Service

Audio and video SIP communication and collaboration, presence, IM, and web

Computing infrastructure, a virtual machine environment

Platform for application focused development and runtime

Network based protection, detection, and filtering

Hosted software with unified computing and network SLAs

Our Foundational Capabilities

Facilities-based, global network with reach to 700 cities in 70 countries 17 Data Centers offering virtualization services and managed IT services

in Latin America, Europe and U.S. CoS-enabled resilient private MPLS network and suite of managed

network services Foundational SIP Trunking offer with mediation of VoIP technologies and

hosted dial-plan management Full suite of collaboration services, accessible via IP, with applications-

based control mechanisms Industry-leading customer experience -- including uCommand® portal

offering graphical control of services and high touch