[Webinar Slides] Why Does Process Transformation Always Seem So Painful – When it Doesn’t Have to Be

Underwri(enby: Presentedby:

#AIIMInforma(onIsYourMostImportantAsset.LearntheSkillstoManageIt.

WhyDoesProcessTransforma(onAlwaysSeemSoPainful–WhenIt

Doesn’tHavetoBePresented6thApril,2017

WhyDoesProcessTransforma(onAlwaysSeemSoPainful–WhenItDoesn’tHavetoBe

AnAIIMWebinarpresented6April,2017


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§  GroupChat–totalkwitheachotherandwithus,foundintheiconsalongthebo(om.Note:everyonecanseeandpar0cipate.

§  CheckouttheResourcesavailabletoyoutoday,intheboxtotherightoftheslides.

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valueyourfeedbackonhowwedidtoday.


NeilWard-Du(onResearchDirectorMWDAdvisors

NeilYoungCEO

FlowForma

Host:TheresaResek,CIPDirectorAIIM

Today’sSpeakers


NeilWard-DuWon

ResearchDirector

MWDAdvisors

IntroducingourFeaturedSpeaker


‘Digital’isaboutsomuchmorethanUber,AirBnB

Multi-channel service, instant information,

responsiveness, transparency, …

Financialservices,insurance,media,entertainment,travel

&transport,hospitality,telecoms,…

IP theft, human capital risk, environmental risk, business continuity,

product liability, credit risk, ID theft, data breach, …

Sustainability, transparency, probity, etc

Cha

ngin

g ris

k la

ndsc

ape

New

cus

tom

er

expe

ctat

ions

New

digital-naLvecom

peLtors


http://info.aiim.org/benefits-of-no-code-bpm-platforms


Newpressures;alsonewrisksandthreats

MulL-channelservice,instantinformaLon,responsiveness,

transparency,…

Financialservices,insurance,media,entertainment,travel

&transport,hospitality,telecoms,…

IPthe[,humancapitalrisk,environmentalrisk,businessconLnuity,productliability,creditrisk,IDthe[,data

breach,…

Sustainability,transparency,probity,etc

Changingriskland

scape

New

customer

expe

ctaL

ons

New

digital-naLvecom

peLtorsChangingstakeholderexpectaLons

Underwri(enby: Presentedby:www.mwdadvisors.com 8

LiWleconsensusonthevalueofdigitaltransforma(on:fourmainperspec(ves

Employeeengagement

Externalengagement/experiences

OperaLonsProducts,Plaôrms,Networks

ExternalInternal

People,Knowledge

Processes,Things

ThepowerofDigital:moreefficientco-ordina0onofresources

Strategyleader

CMOComms/

HRleader

COO


Employeeengagement

Externalengagement/experiences

OperaLonsProducts,Plaôrms,Networks

ExternalInternal

People,Knowledge

Processes,Things

www.mwdadvisors.com 9

Technology’sstrategicvalue:connec(ngperspec(ves


Enterprisecore

Servicecentres

PartnerA

PartnerB

SupplierX

SupplierY

How?Byweaving“digitalthreads”

Enterprisesandvaluechainshavebeenengineeredtobe

dispersed,flexible

Experiencesintegratedacrossvenues,plaôrms,channels,…


Enterprisecore

Servicecentres

PartnerA

PartnerB

SupplierX

SupplierY

How?Byweaving“digitalthreads”

Enterprisesandvaluechainshavebeenengineeredtobe

dispersed,flexible

Experiencesintegratedacrossvenues,plaôrms,channels,…


Goingdeeper:Digitalischanginghoworganisa+onschange

InstrumentaLonofproducts,services,

processes

Agilityofservices,processes,

businessmodels

Internetofinfrastructure,

products

Internetofpersonaldevices

Internetofconversa0ons

Internetofapplica0ons,pla;orms


Goodprocesspla_ormscreatedigitalthreads

EXISTINGSYSTEMSOFRECORD,DATA,APPLICATIONS

PERFORMANCEANALYTICS

1

2

3

1

2

3

Sharingknowledge/co-ordinaLngworkacrossteams,departments,enLLes

Makingiteasytochangebehaviour,policyetc

TrackingandmanagingbusinessperformanceoverLme


Butdigitaltransforma(oncreatesnewkindsofdemand“We need

‘test-and-learn’ platforms”

“We need bridging

strategies and platforms to

harden innovations”“Fail fast, scale

fast”“We’re

carving out budgets with

different spending

parameters”

“We can’t accept

business-as-usual”


Ataleoftwopioneeringbanks

§  LargePortuguesebankpursuingradicaldigitalprogramme–transformingprocessesto‘all-digital’model

§  Createdahome-grownframeworkenablingbusinessteamstodefinetheirownworkflowapplicaLonswithouthelpfromIT

§  PerformancemonitoringandaudiLng§  1,200processesdigiLsed§  ~70%bankemployeesinvolvedindigital

processes§  ITinvolvementinBPMworkreducedby

70%

§  Turkey’sfirstna(onalbankshi[ingprocessimprovementacrossSSCsandbranchback-offices

§  RaLonalising>500processes§  ITcreated15specialisedprocess

applicaLonsforthemostcomplex§  AgenericprocessapplicaLon,usedby

businessteamstoshi[from‘Excel-over-email’,nowusedacross>200processes

§  SSCheadcountreducedby300,deployedtocustomer-facingandsaleswork

§  Bankgrew50%over3yearswithnoheadcountincrease


ThankYou

NeilWard-Du(onMWDAdvisors

www.mwdadvisors.com/automaLon-services@mwdadvisors

https://www.mwdadvisors.com/automation-services/

https://twitter.com/MWDAdvisors


NeilYoung

CEO

FlowForma

IntroducingourSpeaker


Whatarethe3KeyBenefitsofaNo-CodePla_orm?


Benefit#1–ProjectDeliverySuccess


Benefit#1–ProjectDeliverySuccess

Insummary…

1.  NolongspecificaLons2.  NoMoreChangeRequests3.  NoMoreFailedProjects4.  MinimalDependencyonIT5.  ReducedProjectsCosts


Benefit#2–TimeToDeliver

“It’snolongerthebigbeaLngthesmall,butthefastbeaLngtheslow.”

—EricPearson,CIO,InterConLnentalHotelGroup


AMajorUSHealthcareConsultancyCompany

Spenttraining150dev’sonaBPMPlaôrm24Months

Source:ALow-CodeManifestoforSpeedingupBPMIni(a(ves–Forrester2016


500,000+Members

ImplementedOnlineCoachVeungProcessWithin

4weeks


BUSINESSPROCESSENABLEMENT

NewWorld:•  LowCostRecurringPriceModel

•  1-2DaysTraining•  TestandLearnDelivery•  Hybrid,Cloud

THENEWWAVENOCODEBPM

NewWorld:•  Nocode•  Lowcostrecurringpricemodel•  1-2daystraining•  Testandlearndelivery•  Hybrid,cloud

OldWorld:•  ITDependency•  Up-fronthigh-costlicence•  2-3weeksrolebasedtraining•  Waterfall/agiledelivery•  On-premise


Benefit#3–Op(miseYourWorkforce

Underwri(enby: Presentedby:FlowFormaWebinarIWakingUptheSleepyWorldofBPMwithaLowCodeApproach

SO,WHODOYOUNEED?Ci(zenDevelopers/ProcessOwnerswho:1.  Havebusinessanalysisskills

2.  InterfacebetweenITandbusiness

3.  Understandbusinessproblems!


Whatarethe3BiggestChallengesforadop(ngNo-CodePla_orms?


Challenge#1–Culture


Challenge#1–Culture


Challenge#2–Percep(on

“The most common objection to low-code platforms that we hear is that they can’t scale to support broader enterprise requirements.” Source: A Low-Code Manifesto for Speeding up BPM Initiatives – Forrester 2016


Challenge#2–Percep(on

HowYouSolve‘NotanEnterpriseProduct’Problem1.  ProvenScalableArchitecture

§  #ofusers§  MulLple‘Environments’/Sitesupport[e.g.,movefromUATtoLive]

2.  CentralizedManagementFeatures3.  ScalablePricingModeltoFit


Challenge#3–UnderstandtheProblemsTheySolve…


ProblemsSolved

ProductDefectsLifeSciences

CerLficaLonAuditsProfessionalServices

PolicyRenewalsInsurance

NurseRe-validaLonHealthcare

NewProductDevelopment

TenderAwardDecisions

ClinicalTrialDecisions

GrantApplicaLon&Decisions

ChangeManagement

NewJoiners

ExpenseManagement

CAPEXApproval

Complexity

&ROI


NextSteps

FlowForma5.0-TheBPMToolforOffice365EmpowersUserstoMakeInformedDecisionsWatchvideo@h(p://www.flowforma.com/flowforma-latest-update-5.0-demo-video

TryaFreeTrialDiscoverFlowFormaBPMforyourselfbysigninguptoaFREE30DAYTRIAL@h(p://www.flowforma.com/sign-up-for-a-free-30-day-flowforma-trial

http://www.flowforma.com/flowforma-latest-update-5.0-demo-video

http://www.flowforma.com/sign-up-for-a-free-30-day-flowforma-trial


StayinTouch

NeilYoungCEO,FlowFormaT:+353(0)15369675E:[email protected]:www.flowforma.com

Yourques(ons

arewelcomed!

[email protected]

www.flowforma.com

WantmoreinfoaboutDisrupLveBPM?

DownloadthisFREELpsheetfromAIIM’sJohn

Mancini

http://info.aiim.org/disruptive-bmp-for-disruptive-times-5-key-requirements


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