Web 2.0, library 2.0, librarian 2.0, innovative services for sustainable caribbean libraries

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Abstract Caribbean libraries are being challenged to adapt to changes in the external environment. Challenges in the form of budget cuts and shrinking resources, retraining staff and reorganizing workflows, delivering traditional and innovative services to an Internet -savvy consumer, and competition from aggressive rival information services such as Google. As a result of these and other challenges in this increasingly complex and virtual environment, library administrators have been coerced into becoming more creative in their attempt to provide new and improved facilities, products and services. This paper analyses the linkages between Web 2.0, Library 2.0 and Librarian 2.0 and discusses the benefits of developing library services centered on the Web 2.0 model. The paper identifies specific Web 2.0 technologies such as blogs, wikis, social networks, folksonomies (tagging and tag clouds), RSS feeds, podcasts, instant messaging and mashups and suggests ways Caribbean libraries can harness and integrate these technologies to provide innovative and sustainable library services. The paper also provides a comprehensive resource list of these emerging technologies which are available free on the Internet.

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<ul><li>1.Cheryl Ann Peltier-Davis Nova Southeastern University ACURIL Conference, Guadeloupe June 3, 2009</li></ul> <p>2. Avatar Carcy Car ibbeanCy brarian 3. What we will cover today </p> <ul><li>Trends </li></ul> <ul><li><ul><li>External Environment Internet/Web2.0 </li></ul></li></ul> <ul><li><ul><li>Internal Environment - Library2.0 </li></ul></li></ul> <ul><li><ul><li><ul><li>Library Collections </li></ul></li></ul></li></ul> <ul><li><ul><li><ul><li>Library Services </li></ul></li></ul></li></ul> <ul><li><ul><li><ul><li>Library Users </li></ul></li></ul></li></ul> <ul><li><ul><li>Our Environment Librarian2.0 </li></ul></li></ul> <ul><li><ul><li>Building Sustainable Libraries Using Web2.0Technologies - Some Select Examples</li></ul></li></ul> <ul><li><ul><li>Caribbean Libraries in a Web2.0Environment </li></ul></li></ul> <p>4. 5. </p> <ul><li>Rapid growth in users and traffic on the Internet </li></ul> <ul><li>72% of American adults use the Internet daily. </li></ul> <ul><li><ul><li>Send or read e-mail </li></ul></li></ul> <ul><li><ul><li>Use a search engine to find information </li></ul></li></ul> <ul><li><ul><li>Get news </li></ul></li></ul> <ul><li><ul><li>Check the weather </li></ul></li></ul> <ul><li><ul><li>Look for information on a hobby </li></ul></li></ul> <ul><li><ul><li>Source(PewReport 2009) </li></ul></li></ul> <p>No. of Internet users worldwide 6,710,029,070 (March 31, 2009) 6. Increased growth of sophisticated search engines and Internet-accessible Ask-A-Services </p> <ul><li>College students first choice Web resources for most of their assignments are search engines (such as Google), Web portals (such as MSN, AOL or Yahoo). In fact, nearly 80 % use search engines for every assignment. </li></ul> <p>Google handles235 millionsearches per day (2008) 7. Information viewed as an economic resource and the Internet is the information resource of choice. </p> <ul><li> The basic economic resource is no longer capital, nor natural resources, nor labor. It is and will be knowledge.</li></ul> <ul><li>Peter Drucker, 1995 (Management Consultant) </li></ul> <p>8. 9. How many Web2.0logos do you recognize? &lt; 5 6 - 20 21 - 35 &gt; 35 10. </p> <ul><li>Web2.0 , a phrase coined by O'Reilly Media in 2004, refers to a perceived second-generation of Web-based services such as -social networking sites, wikis, communication tools, and folksonomies- that emphasizeonline collaboration and sharing among users .</li></ul> <ul><li><ul><li><ul><li><ul><li><ul><li>Source: Wikipediahttp://wikipedia.org/ </li></ul></li></ul></li></ul></li></ul></li></ul> <p>11. Web2.0 Examples </p> <ul><li>User comments, ratings, summaries </li></ul> <ul><li>Podcasts, vodcasts citation services </li></ul> <ul><li>Community photo sharing </li></ul> <ul><li>Community book services (publishing) </li></ul> <ul><li>Streaming audio and video </li></ul> <ul><li>Blogs </li></ul> <ul><li>Wikis </li></ul> <ul><li>RSS feeds </li></ul> <ul><li>User tagging </li></ul> <ul><li>Folksonomies </li></ul> <ul><li>Social bookmarking </li></ul> <ul><li>Social network sites </li></ul> <ul><li>Instant messaging </li></ul> <ul><li><ul><li>Emphasis on convenience, personalization, collaborationsharing </li></ul></li></ul> <p>12. Shared pictures Shared videos Shared news/podcasts Shared knowledge Shared bookmarks Shared projects Shared you Shared library Shared virtual life 13. Introduction of the read/write web Interactive two-way web Built on principle of breaking down barriers librarians placed on services Everyday folks with Internet access can create and edit stuff Web 1.0 - place to go &amp; getWeb 2.0 - place to be &amp; do What library experts are saying about Web 2.0 A SirsiDynix Institute Conversation: The 2.0 Meme - Web 2.0, Library 2.0, Librarian 2.0 Video presentation http://www.sirsidynixinstitute.com/viewvideo.php?vid=20060222.wmv 14. 15. The goal of Library 2.0 is to bring the library closer to the user </p> <ul><li>Library2.0- using Web2.0tools to deliver library services </li></ul> <ul><li>Blogs and Wikis </li></ul> <ul><li>RSS Feeds </li></ul> <ul><li>MySpace/Facebook </li></ul> <ul><li>Social Bookmarks </li></ul> <ul><li>Tagging </li></ul> <p>16. http://freerangelibrarian.com/2006/10/l1_vs_l2_adapted_from_oreilly . php Library1.0 Library2.0 Read-only catalog Catalog with user tags, comments, reviews (like WorldCat.org) Print newsletter Team built Library blog with RSS feed Library instruction Intuitive services Walk in patron Go to users (IM, podcasts on Ipod, cell phone) ILS is core operation User services are core 17. </p> <ul><li>Library collectionsnow include a mix of traditional materials (printed books, serials, audio-visual) and emerging formats (e-books, e-serials, e-newspapers, e-dissertations, Internet resources, digital objects, playaways, streaming audio &amp; video).</li></ul> <ul><li>Library catalogsare integrating access to all materials through next -generation Online Public Access Catalogs.</li></ul> <p>18. OCLC reportOnline Catalogs: What Users and Librarians Want(Calhoun &amp; Cellentani, 2009) </p> <ul><li>Direct links to online content text and media formats. </li></ul> <ul><li>Evaluative content - summaries/abstracts, tables of contents and excerpts. </li></ul> <ul><li>Relevant search results. </li></ul> <ul><li>Item and availability information </li></ul> <ul><li>Simple keyword search with an advanced, guided search option. </li></ul> <p>19. WorldCat.org- Catalog with Web 2.0 features http://www.worldcat.org/ 20. </p> <ul><li>Add tag or keyword </li></ul> <ul><li>Write a review </li></ul> <ul><li>Rate (up to 5 stars) </li></ul> <p>Automatic citation using APA, MLA, Chicago Preview full text in Google Book search 21. G o o gl eBook Search 22. 23. National Library Building Port of Spain, Trinidad 24. Virtual Library2.0offering library services to avatars who live and work in the 3D virtual space - Second Life 25. 26. Reaching more users Getting information into the hands of users wherever they are by using whatever best tools are available Allow our customers to tailor our services to meet their needs What library experts are saying about Library 2.0 Crafting websites which will meet the long-tail/unique needs of our users A SirsiDynix Institute Conversation: The 2.0 Meme - Web 2.0, Library 2.0, Librarian 2.0 Video presentation http://www.sirsidynixinstitute.com/viewvideo.php?vid=20060222.wmv The library is everywhere The library has no barriers The library invites participation, Interactivity, sharing Emphasis on ease of use 27. 21st Century Library User- User 2.0 28. </p> <ul><li>Information-addicted, eager for quick access to current and, in many instances, personalized electronic information. </li></ul> <ul><li>Increasingly self-sufficient, navigating resources making choices with no expert guide. </li></ul> <ul><li>Increasingly satisfied with the quality of information they find on the Web. </li></ul> <ul><li>Prefers online library resources versus print resources. </li></ul> <ul><li>Gaming/Virtual world. </li></ul> <p>Todays average college grads have spent less than 5,000 hours of their lives reading, but over 10,000 hours playing video games." 29. </p> <ul><li>Format agnostic (accustomed to content without containers). </li></ul> <ul><li>While content is desired, context adds intellectual value to content (Amazons A9). </li></ul> <ul><li>Obsessed with e-mails, instant messaging, Blogs, Wikis, Gaming, Online shopping. </li></ul> <ul><li>Completely wired &amp; multi-tasking (Laptops, PDAs, Cell phones, Smart phones, MP3 players, Ipods).</li></ul> <ul><li>Expects 24/7 access to library (physical and virtual).</li></ul> <p>200 million users on Facebook (April 2009) 30. Librarian 2.0 - the Guru of information ... Stephen Abram, Vice President of Innovation SirsiDynix 31. Librarian 2.0 Profile </p> <ul><li>Strives tounderstand the powerof Web 2.0 opportunities; </li></ul> <ul><li>Learnsthe major tools of Web 2.0, and Library 2.0; </li></ul> <ul><li>Does not shy away from nontraditional cataloguing and classification and choosestagging, tag clouds, folksonomies, and user-driven content descriptionsand classification where appropriate; </li></ul> <ul><li>Sees the potential in using sources such as theGoogle Book Search, and WorldCat.org; </li></ul> <ul><li>Connects with everyone using theircommunication mode of choice : telephone, Skype, instant messaging (IM), short message service (SMS), texting, e-mail, and virtual reference. </li></ul> <p>32. Job descriptionWayne State University Feb. 2006Emerging roles and responsibilities 33. 34. </p> <ul><li>Second Life Librarians </li></ul> <p>35. Change in nomenclature to reflect changing roles and responsibilities </p> <ul><li>Cybrarian </li></ul> <ul><li>Virtual Librarian </li></ul> <ul><li>Emerging Technology Librarian </li></ul> <ul><li>Despite emerging roles and name changes the core role of librarians of providing and enhancing access to resources remains relevant and critical . </li></ul> <p>36. 37. Web 2.0 Technologies in Libraries- Benefits</p> <ul><li>Proactive services .Library patrons are already using tools such as blogs, wikis, RSS feeds, podcasts (in Apple iTunes), videos (in YouTube), photo sharing on Flickr, instant messaging via Meebo and Twitter. </li></ul> <ul><li>Improved communications (internal and external). Social networking tools not only improve a librarys communication with its patrons but they also improve internal communication and knowledge sharing.</li></ul> <ul><li>Immediate implementation. Putting content on the Web is no longer the exclusive right for experts with knowledge of HTML and web programming languages, anyone can add online content. All you need is access to a computer. </li></ul> <ul><li>Survival . Librarians must get on board the Web 2.0 wave. If they hesitate, other rival information services will do the job for them.</li></ul> <p>38. Alvin Sherman Library on Facebook -Facebook has200 millionusers (April 2009) 39. Alvin Sherman Library on Twitter Twitter has6 millionregisteredusers (April 2009) 40. Alvin Sherman Library Virtual Reference Service 41. Alvin Sherman Library Mobile Website 42. Alvin Sherman Library RSS Feeds for New Materials 43. 44. 21st Century Caribbean Libraries: Sustainable? </p> <ul><li>Caribbean libraries are surviving the challenges of technological changes, embracing opportunities to provide enhanced andinnovative services which are: </li></ul> <ul><li><ul><li>Relevant to and reach diverse communities </li></ul></li></ul> <ul><li><ul><li>Emphasize the librarys role as centers for life-long learning and self-development </li></ul></li></ul> <ul><li><ul><li>Underscore the social responsibilities of libraries in bridging cultural gaps </li></ul></li></ul> <ul><li><ul><li>Publicize libraries as enablers, providing information for making decisions and policies</li></ul></li></ul> <p>45. 25 Chapters: document the state of Caribbean libraries in the 21st century by examining the responses of these institutions to the changes, challenges, and choices in an increasingly electronic and virtual information environment Book Introduction 46. 47. 48. 49. My wiki My Blog 50. Faith Johnson Blog and Twitter 51. </p> <ul><li>Digital Collections: </li></ul> <ul><li>Diaries of Sir William Young</li></ul> <ul><li>Eric Williams MemorialCollection </li></ul> <ul><li>The Colonial Bank Correspondence</li></ul> <ul><li>The Hochoys </li></ul> <p>Main Library UWI St. Augustine 52. </p> <ul><li>dLOC is a cooperative digital library for resources from and about the Caribbean and circum-Caribbean that provides access to digitized versions of Caribbean cultural, historical and research materials currently held in archives, libraries, and private collections.</li></ul> <ul><li><ul><li>National Archive of Haiti </li></ul></li></ul> <ul><li><ul><li>Caribbean Community Secretariat </li></ul></li></ul> <ul><li><ul><li>La Fundacin Global Democracia y Desarrollo (FUNGLODE) </li></ul></li></ul> <ul><li><ul><li>National Library of Jamaica </li></ul></li></ul> <ul><li><ul><li><ul><li><ul><li>http://www.dloc.com/ENindex.html </li></ul></li></ul></li></ul></li></ul> <p>53. </p> <ul><li>Learning about Web2.0technology </li></ul> <ul><li>Using Web2.0tools to enhance access to resources.</li></ul> <ul><li>UsingWeb2.0tools to continue to deliver innovative services to our users. </li></ul> <p>54. </p> <ul><li>Student asks your assistance in opening a Facebook account. </li></ul> <ul><li>Faculty request to create an RSS feed to Table of Contents for psychology journal. </li></ul> <ul><li>Patron (mom) wants to post pictures of her daughters graduation on Flickr. </li></ul> <ul><li>Library Director asks you to maintain librarys blog. </li></ul> <p>55. Taking advantage of Web 2.0 tools and resources available electronicallyby completing the Learning 2.0 program </p> <ul><li>23 Learning 2.0 Things </li></ul> <ul><li> Week 1: Introduction </li></ul> <ul><li> Week 2: Blogging </li></ul> <ul><li> Week 3: Photos &amp; Images </li></ul> <ul><li> Week 4: RSS &amp; Newsreaders </li></ul> <ul><li> Week 5: Play Week </li></ul> <ul><li> Week 6: Tagging, Folksonomies &amp; Technorati </li></ul> <ul><li> Week 7: Wikis </li></ul> <ul><li> Week 8: Online Applications &amp; Tools </li></ul> <ul><li> Week 9: Podcasts, Video &amp; Downloadable audio </li></ul> <ul><li><ul><li>http://plcmcl2-things.blogspot.com/ </li></ul></li></ul> <p>56. Commitment to Continuing Education (Formal &amp; Informal)Conducting research and publishing results Become an advocate for the profession. Market the value of Web2.0 , Library2.0to decision makers. Become actively, and in some instances, brazenly involved in Integrated Library System (ILS) design and usability studies.Continue the cooperation and collaboration among the global community of information professionals.Commitment to develop desired Professional and Personal Competencies 57. Questions </p> <ul><li>Ask me now or later. </li></ul> <ul><li>E-mail me:[email_address] </li></ul> <ul><li>Send a comment/question to my blog: </li></ul> <ul><li><ul><li>http://caribbean-connector.blogspot.com/ </li></ul></li></ul> <ul><li>View the presentation on my wiki at: </li></ul> <ul><li><ul><li>http://caribbeancybrarian.pbworks.com/ </li></ul></li></ul>

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