David LavendaInformation Researcher

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David LavendaInformation Researcher

davidl@harmon.ie

@dlavenda

http://www.linkedin.com/in/dlavenda

www.slideshare.net/dlavenda

http://www.cmswire.com/author/david-lavenda/

http://www.fastcompany.com/user/david-lavenda

https://www.researchgate.net/profile/David_Lavenda

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Source: ‘The False Promise of the App Economy’ Survey Report, July 2017, n=881

OVER9apps used per day by avg. information worker

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The Technology Behind Topic ComputingAI can help solve the problem of information overload

Smartphones, the cloud, cheap computer memory, and high-speed data networks...

Coupled with natural language processing and

machine learning, technology is no longer the bottleneck to presenting the ultimate user

experience.”

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The Science Behind Topic Computing

The brain connects related topics through associative memory, which explains how people learn and remember relationships between unrelated items.”

Topic Computing and Productivity

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Annual cost to the economy due to information overload

25% of information workers waste their time dealing with huge and growing data streams.

Source: Information Overload Research Group

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Information Overload Contributes to Poor Productivity

Workers are too busy sifting through information to focus on the most important aspects of their jobs; those that require deep thought and concentration.”

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The secret of topic computing is in its use

of AI, like natural language processing and

machine learning, to aggregate information

together in a meaningful way, the way the

brain works.

For the first time, people see the big picture.

The result is improved employee productivity.”

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The Topic Computing Market

Source: https://harmon.ie/blog/harmonie-debuts-collage

The more tools in use, the more complex it becomes to focus on the actual work, because related information spans across multiple clouds…

Tools that aggregate multiple sources into a single location make it easier for employees to create, discover and take action on the things people require to get their jobs done.

Alan Lepofsky, VP and Principal AnalystConstellation Research

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A Day in the Life…

What is happening with my key account?

Ron HowardAccount Manager

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A Day in the Life…

Client questions, tasks, information exchange

Account status, contacts, customer interactions

Trouble tickets, status of service calls, contacts

O365/SharePoint – Project plans, contracts, RFPs

project status, tasks, contacts

Ron’s sources of information:

Today’s App-Centric User Experience

• One app for each service

• Activities span multiple apps

• Hard to ‘focus on what matters most’

• Workers ‘drop the ball’

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What is happening with the deal?

2. Notifications from all information sources aggregated into a single unified information stream

1. Key topics identified in email messages

3. Information related to email topics displayed in order of importance

Topic ComputingInformation The

Way Your Brain Works

Thank you