The top 5 reasons to move to Exchange 2010 John Westworth

Microsoft (UK) Ltd

“We need to deliver secure and compliant

communications tools”

- CIO

“Sales needs to easily connect with customers while on

the road”- VP of Sales

Evolving Exchange Server

LoweringIT Costs

Increasing Productivity

Managing Risk

“I need to reduce hardware costs and

operational overhead”

- IT Manager

“How do I balance these needs in a changing workplace?”

Optimise for Software + Services

• Manage Inbox Overload

• Enhance Voice Mail• Collaborate Effectively

Anywhere Access

• Continuous Availability

• Simplify Administration

• Deployment Flexibility

Flexible and Reliable

• E-mail Archiving• Protect Communications

• Advanced Security

Protection and Compliance

Exchange Server 2010

Agenda1

• High availability at lower cost and lower complexity

2• Larger, cheaper mailboxes

3• Compliance and control built in

4• Puts you in control of your inbox

5• The power of choice

High availability“Our corporate e-mail is a business-critical service, and Exchange Server 2010 gives us high availability and reliability along with the flexibility to make changes without disrupting our users.”Karyn Crouse

Workplace LeadBG Group

Simplified High Availability, Disaster Recovery, and Backup New YorkSan Jose

Mailbox Server

DB1

DB3DB2

DB4DB5

Mailbox Server

DB1DB2

DB4DB5

DB3

Mailbox Server

DB1DB2

DB4DB5

DB3

New Unified Platform for High Availability, Disaster Recovery, and Backup

Evolution of Continuous Replication technology

Provides full redundancy of Exchange roles on as few as two servers

Allows each database to have up to 16 copies

Recover quickly from disk and database failures

Replicate databases to remote

datacenter

1

Backup Strategy

DatacenterFailures

AdministratorError

MailboxCorruption

Long Term Data

Retention

Mailbox Resiliency

Single ItemRecovery

Personal Archive + Retention Policies

Lagged Copy

Fast Recover

y

Data Retentio

n

HW/SWFailures

AccidentallyDeleted Items

• Fast recovery• Data redundancy

• Guaranteed item retention

• Past point-in-time database recovery

• Secondary mailbox for older data

Reason for Backup

Recovery Feature

Exchange 2010 Feature Benefit

1

E-Mail Client

Mailbox Server 1 Mailbox Server 2

Client Access Server

• Users remain online while their mailboxes are moved between servers Sending messages Receiving messages Accessing entire mailbox

• Administrators can perform migration and maintenance during regular hours

• Also can be used to migrate users from on-premise server to Exchange Online

• Exchange 2010 & Exchange 2007 SP2 Online

• Exchange 2003 Offline

Online Move Mailbox 1

Tools

Generates custom instructions on how to install or upgrade to Exchange 2010

Deployment Assistant

Help determine the cause of performance, mail flow, and database issues

Troubleshooting Assistant

Verify Internet-facing services are set up and configured properly

Remote Connectivity Analyzer

Determine overall health of Exchange system and topology

Best Practice Analyzer

Simplify deployment and upgrades.1

Data Center Management

Automated Provisioning and Updating of Physical and Virtual EnvironmentsServer Consolidation Through Virtualization

Proactive Platform MonitoringApplication & Service Level MonitoringInteroperable and Extensible Platform

Configuration Controls and ReportingCentralized Security AuditingComprehensive Security & Identity and Access Mgmt

Business Continuity Through Virtualization MgmtBackup and Recovery of Physical and Virtual Resources Disaster Recovery

Configuration

Management

End to EndMonitoring

Server Compliance

Data Protection

and Recovery

1

Larger, cheaper mailboxes

“We estimate that Exchange Server 2010 can reduce our costs to provide a mailbox by more than 50 percent.”

Thomas KeckChief Information Officer

Elabs

Exchange IOPS Trend

Exchange 2003

Exchange 2007

Exchange 2010

0.00

0.20

0.40

0.60

0.80

1.00

Series1

Database IOPS/Mailbox+90% Reduction!

2

JBOD(RAID-less)

SATA DisksDirect Attached w/ SAS Disks

More options to reduce storage cost

Storage Flexibility

Storage Area Network (SAN)

Choose from a wide range of storage technologies without sacrificing system availability:

Read IOPS

Write IOPS

Ex 2003Ex 2007Ex 2010

Exchange 2010 Storage Enhancements

90% reduction in IOPS from Exchange 2003

Smoother IO patterns

Resilience against corruption

2

Cheaper Disks to Reduce Costs Use larger,

slower, cheaper disks – SATA (Tier 2) Disks

Support larger mailboxes at lower cost

Maintain reliability and performance

Improve storage utilization

3000 Mailboxes; 2 Node Cluster

E2003 SCC (FC SAN)

E2007 CCR (SAS DAS)

E2010 DAG (SATA DAS)

$0 $5

$10 $15 $20 $25 $30 $35

$27

$19

$13

$34

$21

$/Mailbox (500 MB) $/Mailbox (2000 MB)

Server/Storage Hardware $/Mailbox

Two Raided DB

Copies, Fast Recovery

2

RAID-less Storage an Option!• Reduces the number of disks required

− Just a Bunch of Disks (JBOD) configuration− One Disk per Database/Log

− Use Database Copies to provide resilience from disk failures (No Backup?)

− Automatic Page Repair improves resiliency

DB1-Active

Database

Log

Page1Page2

Page3

DB1-CopyA

Database

Log

Page1Page2

Page3

DB1-CopyB

Database

Log

Page1Page2

Page3

2

Compliance and Control

“PST files are quite a nightmare for IT to manage. We look forward to Exchange 210 negating the need for supporting PSTs. It’s going to take a lot of headaches away for us..”

Ronald LoewenthalCustomer Service Manager

Super Group

User Inbox

User Junk Email Folder

Administrator Quarantine

Connection Filtering1

Content Filtering3

Sender-Recipient Filtering2

Blocks up to 80% of all spam using: - IP Allow/Block Lists- Real Time Block/Allow Lists

Blocks up to 5% of all spam using: - SmartScreen - Attachment Filtering- Quarantine - Safe/Block List Aggregation

Blocks up to 15% of spam using: - Sender/Recipient - Sender Reputation - Sender ID - Tarpitting

Anti-Spam Filtering

Connection Filtering

Sender-Recipient Filtering

Content Filtering

3

Forefront ProtectionCompetitors’ Solutions

Advanced Anti-malware/spam protection

Single Scanning Engine

*AV-Test.org**West Coast Labs, 2009

Multiple Scanning Engines

38 times faster*Intelligent Engine

SelectionAutomatic Engine

Updates99% spam detection**

3

Personal Archive

A secondary mailbox that is configured by the administrator

Appears alongside a user’s primary mailbox in Outlook or Outlook Web App

PST files can be dragged and dropped to the Personal Archive

Archive quota can be set separately from primary mailbox

Pers

onal

Arc

hive

Prim

ary

Mai

lbox

3

Granular Yet Flexible Policies

Apply Retention and Archive policies to individual messages

Retention policy and expiry details

Allow your users to select policies for items or folders in Outlook and Outlook

Web App

Policies assigned to all email within a folder

3

Legal Hold Policy items

Retention Hold suspends automated purge cycle

Legal Hold suspends manual purge/edits by users

Use multi-mailbox search to retrieve deleted/edited items indexed in recoverable

items folder

Automatically generated Legal Hold alert

3

Multi-Mailbox Search

Search multiple mail items across primary mailbox and archive

Delegate access to search console to HR, compliance, legal manager sender

receiverexpiry policymessage size,sent/receive datecc/bccIRM protected itemsregular expressions

Filtering Includes:

3

Attachments Scans size, name AND content! (Office documents)

Classifications (e.g. A/C Privileged); can also act on No Classifications

Message Types IRM protected, Auto-replies, calendaring, voice mail

Supervision Lists Allows/Blocks based on listed recipients Management Properties Identifies manager and applies policy

User Properties Scans for user attributes (such as department, country)

Conditions If the message contains…

Rights Protect Applies IRM-protection to messages, attachments, voice mail

Moderation Enable review and approval of e-mail before delivery

Apply Disclaimer Automatically adds user attributes + HTML

Transport Rules in Exchange

Actions …do the following…

3

Transport Rules

Conditions

Exceptions

Actions

If the message...Is from a member of the group ‘Executives’And is sent to recipients that are 'Outside the organization' And contains the keyword ‘Merger’

Do the following...Redirect message to: arleneh@contoso.com

Except if the message...Is sent to ‘shanek@contoso.com

• Executed on the Hub Transport Server• Structured like Inbox rules• Apply to all messages sent inside and outside the

organization• Configured with simple GUI in Exchange Management

Console

Easily enforce granular policies 3

Moderation

Moderate based on sender, DL, content

Approve or Reject with option to send response

Moderator can be a specific user or sender’s manager

3

Information Rights Management Support

Protect automatically by policy• Apply IRM protection to messages and attachments• Turn off protection for non-sensitive messages

Maintain compliance and security processes

• Enable multi-mailbox search of IRM-protected messages

• Enable antivirus scanning and transport rules• Attach decrypted copies to journal reports Empower users • IRM in Exchange ActiveSync* and Outlook Web App• Search IRM protected messages in Outlook and Outlook

Web App• Apply IRM protection to voicemail • View IRM attachments as WebReady documents• Extend Exchange 2010 IRM support features to partners

Easier to manage, easier to use

*Requires Exchange Server 2010 Service Pack 1

3

Apply multiple alerts

MailTipsProtect sensitive data from accidental distribution

Create custom Mail Tips to prompt policy reminders

3

Puts you in control of your inbox

“Our users have requested larger mailboxes for a long time. We can give them that with Exchange Server 2010, and their experience will be better because they will be able to keep and find relevant customer information more easily.”

Maria Pia Abbagnanoecom Italia

Email Calendar Contacts

Global Address List

NotesTasks Voicemail

SMS Text Messages

RSS

InstantMessaging

OnlineArchive

A universal inbox means all of your information in one place.

Universal Inbox 4

Manage Inbox OverloadOrganize and Navigate with Ease Using

Enhanced Conversation View and Filtering

FilteringConversation View

Ignore

4

Exchange Control Panel: User View

Primary Navigation

Secondary Navigation

4

Set Out Of Office start time and end time

Set ahead of time and forget about it

Unique internal and external OOF messages

Set specific messages for internal co-workers

External message can be limited to just the user’s contacts

Rich HTML Out of Office Assistant messages

Improved out of Office 4

Automatically managed Automate meeting accepts and declines Custom response message per resource Provide conflict information for declined meetings

Resource Calendars 4

MeetingAttendees

Rooms

Days,BestShown in White

Times,Best Shownin White andat Top

Scheduling Assistant 4

Calendar SharingShare calendars internally or externallyTrust can be set by user or by domainOnce trust is set, everything is transparentAdmin control is provided

4

Side by Side Calendars 4

Exchange 2010 content indexer is 35x faster than Exchange

2003/2000 Indexes/searches message

bodies and attachments Uses any filter installed in

Windows Can install new filters later

New messages indexed in under a minute

Small storage tax (5% of message size)

Search 4

Presence and IMSee and set presencePresence throughout OWAChat using IM

Start a chat from anywhere you see a userLog in from multiple locations

4

SMS SyncSend/Receive SMS text messages from OWASMS conversations

Archive old SMSSearch old SMSRestore to phone

4

Voice Mail Preview: Triage voice messages, quickly

Audio PlaybackText Previewof Voice Mail

Contextual Actions

4

Manage Rules

Define a Personalized Voice Mail Menu

As simple as e-mail Inbox RulesCall Answering Rules

Provide different menu choices based on the Caller-ID

Call Answering Rules 4

The power of choice

May 3, 2023 | Page 43

Anywhere Access“By 2007 “telework” will be practiced by more than 60 million people…”

- Gartner Management Update 2004

Built-in: no special server or services requiredRich access for the many, not the few

5

OWA Browser SupportOWA (light)OWA

5

OWA Browser Support 5

OWA Browser Support 5

OWA Browser Support 5

Broad ActiveSync Support

Apple

5

Exchange Enterprise Topology

Enterprise Network

ExternalSMTP

serversMailbox

Storage of mailbox items

Edge TransportRouting &

AV/AS

Unified MessagingVoice mail & voice access

Phone system (PBX or VOIP)

Client AccessClient

connectivityWeb services

Hub TransportRouting & Policy

Web browser

Outlook (remote

user)

Mobile phone

Outlook (local user)

Line of business application

5

Exchange Server 2010Reduces feature gaps between online and

on-premises Exchange

Improves coexistence between on-premises and online users

Gives administrators

more control over the online

environment

On-Premises Hosted Service

Co-Existence

Deploy Exchange in a Fashion That Best Fits Business Needs with Choice of Delivery

5

Licensing

Feature Standard Server Edition

Enterprise Server Edition

Mailbox Databases 1-5 databases 6-100 databasesRoles Based Access & Control Yes Yes

Transport Resiliency Yes YesRemote PowerShell Yes YesOnline Move Mailbox Yes YesWeb-based administration Yes Yes

Mailbox Resiliency Yes Yes

Exchange Server Edition Scenario Windows Server

EditionExchange Server 2010 Standard Edition No Mailbox Resiliency Standard Server

Exchange Server 2010 Enterprise Edition No Mailbox Resiliency Standard Server

Exchange Server 2010 Standard Edition Mailbox Resiliency Enterprise /Datacenter

ServerExchange Server 2010 Enterprise Edition Mailbox Resiliency Enterprise /Datacenter

Server

http://bit.ly/8QcgZd

Feature Standard CAL Std. + Ent. CAL

E-mail, Calendar, Contacts, and Tasks Yes Yes

Outlook Web App (Internet Explorer, Firefox, and Safari support) Yes Yes

Exchange ActiveSync Mobile Access Yes YesRich Outlook inbox experience, including enhanced Conversation View and Mail Tips

Yes Yes

Role Based Administration Control capabilities Yes Yes

Integration of IM, SMS, and RSS Yes Yes

Federated Calendar Sharing Yes Yes

Exchange ActiveSync Mobile Management Policies Standard Standard and Advanced

Journaling Per Database All

Voicemail with Unified Messaging No Yes

Retention Policies Default Default and Custom

Integrated Archive No Yes

Multi-Mailbox Search and Legal Hold No YesInformation Protection & Control (IPC):  journal decryption, transport protection rules, Outlook protection rules, IRM Search, and Legal Hold

No Yes

Optimised - Software + ServicesDeliver powerful productivity tools to your

users, in a way that best fits your business or technology needs

Cloud Service

PC

PHONE

WEB

Consistent User Experience

On-Premises

Exchange differentiation: One platform that provides customer choice and flexibility

Total Cost of Ownership

Exchange 2003 Exchange 2007 Exchange 2010 Exchange 2010Full Solution

$5 $10 $15 $20 $25 $30 $35 1K Users

10K Users100K Users

-20%

-60%

$4.71 per user/month Saving

$12.01 per user/month

Saving

Breaking Down the Cost*

Monthly TCO per user

Consolidating Add-on Solutions• Mobility: $7.00• Voice Mail: $4.17• Backup: $0.69• Security: $0.15

Efficiency Savings• Storage: $2.34• Admin: $1.5• Datacenter: $0.66• Helpdesk: $0.22

*10,000 user organization

-50%

>>

TEI of Exchange 2010The study shows 48% ROI just on hard cost savings for a 1,500 employee organization over a 3 year period:

Benefit Savings Cost Avoidance of Storage $128,000Reduced cost of High Availability & Disaster Recovery

$ 49,700

Savings in Backup Systems and Staff $ 33,200Fewer Helpdesk and Support Calls $ 35,400Cost Reduction of Extending Mobility $ 27,100Enhanced Message Filtering $ 65,300Simplified Compliance and Legal Discovery $ 41,400Voice Mail Cost reduction $ 56,000Cost Avoidance of Exchange Enterprise Edition $ 19,300Total $456,000 Source: Forrester, 2009

Forrester Study Shows < 6 months Pay-Back

Customer Evidence

Cut storage costs by 15% and saved $400,000 in hardware costs with DAS

Saved $1 million by replacing their SAN with DAS and expects to save 50% on their storage cost

Saving over $70,000 annually by avoiding a 3rd party voice-mail contract

Saved £42,000 (US$68,460) with consolidated messaging environment

http://www.microsoft.com/casestudies/Case_Study_Search_Results.aspx?BusTaxID=10356

Summary1

• High availability at lower cost and lower complexity

2• Larger, cheaper mailboxes

3• Compliance and control built in

4• Puts you in control of your inbox

5• The power of choice

© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the

date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.