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Metaswitch and Polycom present on the evolving foundation of communication networks at the 2014 Integra Tech Expo series. The foundation communications networks is evolving from closed, proprietary platforms to those that are cloud-based, software-centric, and built on IP (Internet Protocol). Metaswitch and Polycom explain this important shift and the benefits they have on both the communications service providers who embrace this evolution and the businesses they serve.
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The Brains of the New Global Network
Trending up - to the cloud
The evolution and impact of communication services
October, 2014
Metaswitch Networks | Proprietary and confidential | © 2014 | 1
The Network Brains are On The Move…
COMMODITY COMPUTE COMMODITY STORAGE COMMODITY SWITCHING
SERVICE INTELLIGENCE
NETWORK INTELLIGENCE
Metaswitch Networks | Proprietary and confidential | © 2014 | 2
…FROM DEDICATED HARDWARE APPLIANCES TO PRIVATE AND PUBLIC CLOUDS
INTELLIGENT SOFTWARE
GENERIC HARDWARE
THE NEW GLOBAL NETWORK IS MORE…
COST EFFECTIVE FLEXIBLE PROGRAMMABLE
INTELLIGENTREVENUE-GENERATING
COMPETITIVE
Metaswitch Networks | Proprietary and confidential | © 2014 | 3
Metaswitch: the BRAINS OF THE NEW GLOBAL NETWORK
Unmatched Communication Software DNA 30+ years of software development; broad portfolio
proven business model; financial stability
Cloud, NFV, SDN leadership Industry experts, first-to-market virtualized applications
650 employees High retention of engineering expertise
Innovative, agile development methods
1000+ global customers Service Providers
Equipment Manufacturers
Large Enterprises
Built on Innovation
Quality Engineering
Reliability
Exceptional customer support
Metaswitch Networks | Proprietary and confidential | © 2014 | 4
© Polycom, Inc. All rights reserved. 5
Polycom – Industry Leading Voice Solutions
12 Million Devices and Counting
Extending our voice leadership, openness, and integration with Polycom® VVX® Business Media Phones and Conference Phones
© Polycom, Inc. All rights reserved.
POLYCOM – Enabling a new generation of Cloud Services
• Innovation and Interoperability
• Quality and Reliability (It just works)
• Best in Class user experience
• They sound, look, and feel right
− HD Voice with higher fidelity and frequency response
− Ergonomics
− Color, touch screen, HD video-capable
• Deliver solid ROI
Market Trends
Metaswitch Networks | Proprietary and confidential | © 2014 | 7
Business Customers Are Moving to VoIP
Traditional TDM Voice (PBX)
VoIP
WHY?• Vendor Relationship• Cost Savings/ROI• Improved Efficiencies• Equipment Nearing End of Life• Unified Communications
Hosted Voice Service (HVS)
SIP Trunking/Managed PBX
Unified Communications
Customers are migrating from traditional voice services to VoIP.
Integra offer a full range of options to address customers
communication needs
By 2017: SIP Trunking - $76B MarketHosted & UC -$24B Market
Hosted VoIP Revenue and Seat Forecast
Metaswitch Networks | Proprietary and confidential | © 2014 | 9
* Infonetics, Sept, 2014
SMB Business Profile: > 50 Employee Firms
90%
78%
90%
82%
70%
Do at least 25% of your employees . . . for business?
7%
62%
27%3%Service Provider
CLEC
ILEC
MSO
Other
18%
32%14%
9%
17%10%Phone System
IP Adoptionat 37%
84% buy “Bundles”
IT Manager; 43%
IT Staff; 46%
Outsource; 7%Don't Manage IT; 4%IT Management
Internet Access29% Cable36% DSL30% T-1+
Yes; 70%
No; 30%Company Mobile Phone Plan
Yes; 66%
No; 34% In House Call Center
Most ImportantRequirement:
Recording
When would you purchase an IP Communications service?
< 50 Employees
0.11
0.240.25
0.08
0.33
> 50 Employees
0.15
0.32
0.25
0.1
0.17
Purchase drivers
0.120.17 0.19 0.22
0.26
0.25
0.3 0.30.33
0.33
0.63
0.53 0.510.45
0.41
0.040.13
0.09 0.1
0.250.26
0.270.26
0.3
0.23
0.70.61
0.650.6
0.52
How important are/were each of the following factors in your decision to switch to a VoIP service?
TDM Users (Pre- Purchase) IP Users (Post-Purchase)
MoreImportant
LessImportant
Important
0.03 0.02 0.01 0.05 0.01 0.02 0.02 0.04 0.04
0.37 0.37
0.230.26 0.36
0.230.31
0.36 0.37
0.6 0.61
0.760.69
0.640.75
0.670.6 0.59
IP Worse About the Same IP Better
IP system compared to phone system? (>50 Employees)
How important are features pre and post purchase?
0.30.7
0.30.7
0.310.69
0.380.62
Music onHold
Softphone
AutoAttendant
Call Center
Mobilityand UC
Important to Purchase Decision Important to Our Company Today
0.230.77
Deploy
Provision
Monitor
ManageUse
Access
Control
Enabling our Service Providers
Integrated ecosystem, open APIs. Seamless integration, but with room
to grow and work well with your applications.
Integrated automation makes it easy to provision for Integra to provision your services regardless of number
of users/locations.
Centralized management gives Integra unparalleled insight into your voice network with detailed
diagnostics
Integrated ACD provides core call center functionality in a simple
package for small to medium call centers.
Softphone and robust portals provide you with a consistent and intuitive user experience across
all platforms/devices.
Softphone and mobile apps allows you to access your service
anywhere and on your favorite device.
User and Admin portals and call management tools allow your to take control of your
service.
Hosted Voice
Overview
Metaswitch Networks | Proprietary and confidential | © 2014 | 17
Hosted Voice ServicesPowered by
&
Introduction - Challenges
Lack of capabilities make your business seem ‘small’
Multiple locations are costly and hard to manage
Phone system is dated but little money for an upgrade
Expensive maintenance and moves, adds and changes
No support for temporary or remote workers
18
High Level Architecture
19
In a ‘traditional’ environment, a business needs to manage equipment that typically runs on separate networks
With Hosted Voice Service (HVS), a single connection delivers everything you need to run your business
• Hosted Voice Service is a fully featured phone system residing in the Integra high quality network
• Integra delivers everything you need to run your communications network
• Advanced features make your employees more productive
Hosted Voice Service (HVS)
20
© 2012 | Metaswitch Networks | Proprietary and confidential | www.metaswitch.com
Expanding the power of the enterprise phone
Multiple devices can be ‘twinned’ to the enterprise phone Support for HPBX and SIP Trunking DIDs Inbound calls ring all devices Outbound calls all present the same enterprise
number
Business IP Phone DesktopMobile softphoneTablet
phone number
becomes the key
PBX
2013
NEWR8.2.02
© 2012 | Metaswitch Networks | Proprietary and confidential | www.metaswitch.com
Cross Platform UC
Voice | Video | IM | Presence | Voice/Video Mail | Visual Call Jump
Low Cap-Ex
• No big up-front investment• No obsolescence – upgrades are always included
Predictable Costs
• Monthly service fee includes everything – no hidden costs!
Improved Productivity
• Advanced features and web management• Mobility features ensure you don’t miss a call
Flexible
• Add or subtract users at will – no equipment upgrades required
Hosted Voice Benefits
23
© Polycom, Inc. All rights reserved.
Thank you!
