Make the most of your

customer network , Now !!!

Talkback is a web-based customer/guest management solution which givesflexibility of managing and monitoring guest experience across multipleproperties from a centralized place. The system is very simple to use anddesigned to take care of the need of large organizations which require acentralized system to manage and decentralized system to connect guestwith local management team.

What is Talkback ?

Difficult to transfer data from paper to proper system

Many times forms get misplaced or tampered as a result the information does not reach the right person in the organization.

Customers do not enjoy the experience of mundane forms as they feel it is only a eyewash

Lack of intelligent business analytics software to analyze data in depth

Lack of a centralized system to monitor and compare the performance of various departments of the organizations at various times of the year and also across outlets/branches

Traditional pen & paper approach

The Need For Talkback

New Talkback Approach

How Talkback Works

Feedback is collected by the customers through a all new high endgraphical touch screen or email system.

This feedback is then instantly transferred to the preconfigured remoteserver without any user involvement

At the server, with the help of our business intelligence software the datais crunched to generate intuitive reports to help company understandthose hidden and intrinsic factors that can help manage , monitor andcompare various departments across all branches/outlets

Features• Centralized configuration of questionnaire, theme

settings, customization

• Ability to manage, monitor multiple stores/ Centres from a central place

• Report on Feedbacks count on time-line basis

• Representation of data using Pie and bar charts

• Customer Satisfaction Index on monthly basis

• Monthly and Quarterly report of average rating for a service, specific location or all locations

• Monthly and Quarterly report of feedback comments for a specific service at a specific or all locations

• 14 Indian language support to facilitate feedback from all customers.

• Alerts can be generated over SMS/Email in case a feedback or cumulative feedback metrics go below a threshold limit

• Email notification can be sent to receive daily/weekly/monthly consolidated reports

• Salvage a situation: In case a feedback is very poor and local manager/ customer service representative should be immediately alerted, automatic SMS alert can be set

Notifications & Customer Attrition Management

Analytic Reports

0

1

2

3

4

5

Mumbai Delhi Bangalore Chennai

Satisfaction Vs Branches

Series 1

Satisfaction level for all branches at a glance

Graph representing

feedback count

SAMPLE REPORTS

Screenshots from

Software

Advance Analytic

Reports

Monthly Feedback Trend

Monthly Summary Report

Sample Feedback

Screen

Advance Analytic

Reports

Client Sample Question 1

Advance Analytic

Reports

Client Sample Question 2

Our Competitive Advantage

Interactive and Dynamic questionnaire: To generate higher response rate

End-to-End solution right from designing questions, device layout to configuration and training to the user per site.

Web-based solution: Reports can be accessed anywhere giving you flexibility to access as per your wish.

Freedom to modify questions as you desire: This is helpful when you want to add a new service to one outlet and see the report before rolling out completely.

Central Customer Database: A central repository of customer database with us can save your customer hassle of giving his personal information again and again.

Can be deployed anywhere and everywhere: Easy configuration and usage

14 Indian languages support other than English

IP add tracking against each feedback for authentication

Testimonial

“With Talkback, we were able to get rid of ourmulti-locational, multi-versioned in-resortfeedback system. In addition, its centralizedcontrols like devising dynamicquestionnaires, online reports, SMS/email alertsand more importantly, location specific themes /questions are outstanding. With the SaaSmodel, we were able to get the roll out muchfaster. Thanks to TalkBack, we now have a betterview of the in-resort feedback with some goodanalytical abilities.” Mahesh Manchi -CIO, Mahindra Holidays and Resorts

Resorts with Live Talkback

Lakeview Resort, Munnar

Backwater Retreat, Ashtamudi

Kodagu Valley Resort, Coorg

Varca Beach , Goa Snowpeaks, Manali

Derby Green, Ooty

Whispering Pines, Shimla

Tusker Trails , Thekaddy

And many more……..

JEWELEX

INDIA PVT.

LTD, DELHI

CONVERGYS, HYD

ERABAD

KERALA STATE

LIBRARY, TRIVANDR

UM

KERALA

CHILDREN’S

LIBRARY, TRIVANDR

UM

SRM

UNIVERSITY, CHE

NNAI

AIRTEL, DELHI

Our Customers

Our Customers

Contact Details :Talkback SolutionA Unit of Orizin Technologies Pvt. Ltd.1st Floor ,No.5,Next to Arjun Aura, Behind Vijaya EnclaveVijaya Bank LayoutBilekhalli, Bangalore-76Ph: 080 –42171993, 41208778Fax: 08860681720Email: sales@orizin.net