Customer & Client Feedback

  • Published on

  • View

  • Download

Embed Size (px)


A catalogue of reactions/experiences of clients of Jackdaw Boxes - we restore and sell antique boxes


  • Issue Two

    Customer & Client FeedbackCustomer & Client FeedbackCustomer & Client FeedbackCustomer & Client Feedback

    a catalogue of reactionsa catalogue of reactionsa catalogue of reactionsa catalogue of reactions & & & & eeeexperiencesxperiencesxperiencesxperiences

    Jackdaw Boxes Somerset UK Jackdaw Boxes Somerset UK Jackdaw Boxes Somerset UK Jackdaw Boxes Somerset UK

  • Jack d aw B o x es


    An IntroductionAn IntroductionAn IntroductionAn Introduction

    We restore and sell unique and antique wooden boxes that make great gifts

    for special occasions: Christmas, anniversaries, marriages, rites of passage,

    graduations, etc.

    Our approach is based on working with, and for, customers and clients through

    a free-flow of information, responsive communication and the gaining of their


    People who buy our boxes and services invariably give this type of purchase

    serious consideration. In the case of buying a box on-line, we have to try to

    ensure that you know what you are paying for, and that we meet expectations.

    In the case of restoration-work, your box is irreplaceable and you will be

    entrusting us with it.

    In Issue TwoIssue TwoIssue TwoIssue Two we exemplify the feedback we have received from three sets of


    those who buy one of our boxes from the Web Shop over the internet.

    those who have asked us to refurbish their box via e-mails or phone


    clients who have visited our workshop with a box needing refurbishment,

    or who want to see a box from our Web Shop prior to possible purchase.

    You should find examples of others who might have been in a situation parallel

    to your own. We approached purchasers for feedback with the motive of

    gaining honest information which might be of value to others.

    It is also, of course, of value to us, in terms of continuous improvement in our

    work and service.

  • Is su e Two


    CustomCustomCustomCustomer & Client Feedback & Experienceser & Client Feedback & Experienceser & Client Feedback & Experienceser & Client Feedback & Experiences

    Web Shop Customers page 4

    Resoration Clients via E- Mail page 10

    Clients Visiting the Workshop page 17

  • Jack d aw B o x es


    Examples from Examples from Examples from Examples from Web Shop CustomersWeb Shop CustomersWeb Shop CustomersWeb Shop Customers

    The Web Shop intends to convey honest pictures and descriptions of items for sale.

    We are happy to answer queries and for times sake we communicate via e-mail. We

    aim to respond either on the same day or within 24 hours of an enquiry. Once any

    purchase has been made and payment cleared, you will be contacted by e-mail to let

    you know your box is on its way.

    The box is great. Its a christening present for my

    Godson. Im sure hell love it, but maybe in a few

    years time!

    Thanks again,

    Andrew G Salisbury, Wilts.

    I was looking for a memory box for my sons

    wedding at rather short notice and contacted Jackdaw Boxes through

    the online service. From start to f inish their help, advice and friendliness

    was exemplary. I was given a choice of

    hand-made paper inserts, consulted on

    various different boxes and they sent the

    box, beautifully packed, and it arrived in

    time! My son and his wife were

    speechless when they saw it and it was

    the talk of the wedding. Mick M

    Teddington, Middlesex.

  • Is su e Two


    I have received my box thank you, it is

    beautiful, wonderful service - thank you very


    Denise F. Woking, Surrey.

    My wife and I wanted to buy a small 'nick-nack' box for our grandson. We were looking for something with age and character in wood - but without really knowing exactly what we wanted. Fortunately we found the Jackdaw website. This gave us real focus in terms of what was available and in the event we ended up buying two boxes, one for our grandson and one for ourselves. Everything about the experience was first rate and the boxes were all beautifully refurbished and relined and we felt good value. Turn around from time of order was very fast - literally a couple of days. So for us we would have no hesitation in using Jackdaw Boxes again or indeed recommending them. D. M. - Salisbury, Wiltshire.

  • Jack d aw B o x es


    Hi there,

    I have just purchased a

    Mahogany Work Box from your

    site. It would be really great if

    you could place some

    information on the box inside it!

    It's bought for someone to store

    'special things' in, so if that

    could be mentioned, it would be

    much appreciated!

    Thanks, Darina London.

    The box arrived this afternoon in

    excellent condition. It is perfect,

    exactly what I was hoping for. It is

    a graduation gift for a very special

    person who deserved a very

    special present, and this is it.

    All the best, Mark - USA

  • Is su e Two


    They re-delivered the package this

    morning, and the box looks great! Thank

    you for everything, you were wonderful

    to work with! Amanda

    Charlottesville, Virginia, USA.

    I was looking for a special gift for my

    daughter for her 21st birthday. She is an art

    student and has a particular interest in

    illustration. She also likes boxes and

    anything old! I though of a writing slope and

    came across your site via a Google search.

    The site was clear and well laid out and very easy to use. It was very easy to see the

    available stock and the photos were clear and very helpful.

    Once the purchase was made the process and communication was very efficient and

    quick. I was very pleased with the whole purchasing experience and my daughter

    was thrilled with her gift. I felt that we received good value for money as I have seen

    examples of un-restored boxes in antique shops for a similar cost. I would have no

    hesitation in recommending you to others and in fact have already done so.

    Best regards, Kevin Portsmouth, UK.

  • Jack d aw B o x es


    Feedback from Trevor:

    Website very easy to use. Clear photographs and descriptions. Good to be

    able to search by cost.

    Customer service at its best.

    All queries answered promptly, efficiently and in a friendly manner.

    All recipients have been thrilled with the boxes. Quality of restoration is very


    Value for money.

    All goods received have been as good as anticipated.

    Would recommend without hesitation to others.

    Very pleasantly surprised by the personal service provided almost a face to

    face shopping experience.

    Trevor S. Abergavenny, Monmouthshire.

  • Is su e Two


    I was looking for a special gift for my son's 18th birthday - somewhere to store those

    precious bits and bobs. I had looked at new boxes but they just did not fit the bill.

    When I found your site, I knew I had struck gold. I loved the combination of the

    antique box given the modern twist with the choice of quality lining paper - really

    appropriate for a young man. The web site was easy to negotiate, clear and gave

    accurate information on your wide range

    of stock. I was pleasantly surprised by

    the affordability of your products given

    the unique nature of each box. After I

    had eventually chosen my favourite, the

    process was simple to buy it. The

    response to my email concerning the

    fairly tight deadline for delivery was

    quick and courteous. The box arrived

    promptly and was, I have to say, perfect!

    My son was thrilled and it has pride of

    place in his bedroom. I will be looking at

    the site again for that special gift, in fact there's one I'm putting on my wish list! I would

    recommend Jackdaw Boxes to anyone looking for a

    stylish gift, with a unique twist. It's up-cycling to the

    highest standard! Thank you, Chris Solihull.

  • Jack d aw B o x es


    ReReReRestorstorstorstoratioatioatioation En En En Examples from Examples from Examples from Examples from E---- Mail Clients Mail Clients Mail Clients Mail Clients

    The most important aspect of this service is effective communication, whereby a

    client-led specification is arrived at, confirmed, costed and agreed. All of this can be

    carried out by e-mail. The illustrative examples which follow might help in your own

    decision-making regarding using our service.

    Dear Jackdaw Boxes,

    I recently inherited a brass

    bound writing box (?) that

    belonged to my grandfather

    and would dearly love to

    have this restored to use

    myself for storing jewellery

    and keepsakes.

    Its heavy (36 cm x 24 cm x

    13 cm) & feels quite

    structurally sound although

    there are quite a few cracks

    in the veneer of the lid and the original insets (my mother thought they might have

    been mother of pearl originally) are missing. Something doesnt feel quite right about

    the way the hinges open as the lid doesnt open fully and the box can topple over as a

    result it looks like there might have been a home-grown repair at some stage.

    Theres also loose piece of wood in the lid which was obviously attached to the interior

    leather at some stage, but I cant quite figure out how or where. The interior green

    leather is gone very ragged, but the tray seems to still be in quite good condition with

    2 little metal handles at the end and green velvet pad with what looks like loops for

  • Is su e Two


    holding pens? Could you take a look at the attached pics and let me know about the

    feasibility & cost estimate for restoring? I live in London and its not feasible for me to

    get to Somerset, but Id be happy to courier it to you.

    Many thanks,

    Breda from North London

    Bredas feedback:

    This writing box originally

    belonged to my

    grandfather, a man I never

    knew (he died before I was

    born) but about whom my

    siblings and I had heard

    many stories from

    our mother and aunts when

    we were growing up. He

    was born in rural Ireland in

    1889 and became a

    creamery manager within a few years of starting his working life making butter boxes

    when he was just 14 years old. The writing box dates back to c. 1825 but nothing is

    known about who owned it before him.

    The box came into my possession shortly after our mother was diagnosed with a

    terminal illness. She presented the box to my husband and me with some ceremony

    and a clear expectation that we would ensure it was restored to some semblance of its

    former glory. At the time the exterior veneer was dull and cracked, brass bindings

  • Jack d aw B o x es


    were missing, the escutcheons and lock were long-gone, and the green leather lining

    of the interior was ragged throughout.

    From the first time I contacted Jackdaw Boxes, I was impressed by their speedy and

    cordial responses. It was clear that they appreciated the enormous sentimental value

    the box held for me and my desire for the box to be restored while retaining a strong

    sense of its age and history. We exchanged a few emails and discussed various

    restoration options based on their initial assessment of my photos of the box which

    gave me a good sense of what could be done and for how much.

    On that basis, I was more than happy to post the precious box on. Within a couple of

    days, they came back to me with an updated assessment and suggestions for how to

    resolve the trickier issues like the problem of the missing escutcheon. I received

    samples of alternative materials, illustrations of the different possible outcomes that

    could be achieved and a clear indication of the impact of each option on the overall

    cost of the job. We settled on a final spec based around the creation of a new brass

    escutcheon & lock which I was confident would meet my aspiration of stabilizing the

    box for the future while staying true to the original character and design.

    While the restoration job was ongoing, they kept me informed with timely updates of

    progress. And then the day arrived when the courier delivered the restored box and I

    saw the beautiful job that been done for a very reasonable cost. I felt very proud to be

    able to share the before & after pictures with the rest of the family. With the help of

    Jackdaw Boxes, our mothers wishes for her fathers writing box were fully met and

    that has value beyond measure.


  • Is su e Two


    I googled your lovely website & realised you are not too

    far away from where I live.I have a wooden box

    which has been in my family for many, many years & I'd

    love to use it again as a jewellery or sewing box.

    Please can you cast your expert eye over the attached

    photos & let me know roughly how much you would

    charge to restore the box. As you'll see, the inside is in

    a poor way. I'd like a simple interior finish, there is a pencil note inside the box which

    reads 'cherry lining'. Look forward to hearing from you. Many thanks, Mrs H. H

    Thanks for your email - happy to help..... here's my testimonial:

    I was very pleased to find the Jackdaw Boxes website following an internet search for

    restoration of a jewellery box that has been in

    my family for many years & was needing

    some love & attention. I emailed photos & we

    discussed spec & approximate cost. I was

    able to deliver my box by hand, talking

    through how the box could be

    restored. Seeing other newly restored boxes

    & hand made interior papers at the Workshop

    gave me the idea for a funky interior which

    gives a lovely surprise when the box is

    opened! They suggested & made a lined

    box/shelf to sit on top for rings etc which is perfect. I had every confidence that they

    would do a great job & I continue to be absolutely delighted with the results. I

    know my box will be cherished for many generations to come. Very many

    thanks..Mrs.H.H Flax Bourton, North Somerset

  • Jack d aw B o x es


    Hi - please find attached various angles of said item for restoration. Mother of pearl

    inlay damaged on corners and in small areas, what might be 'bone' lip on the edge of

    the tiers of the box need repair and one hinge, general clean and corners of box glued

    and repaired thanks- Joe

    Joes feedback: I found an antique box in a market, hand carved with ivory inlay,

    hinge broken, bits missing, lovely but in a sorry state. I liked it and Christmas was

    coming up, I thought it would make an unusual present for my partner. I had to show it

    to her, she loved it, but what to do? An internet search and I found Jackdaw Boxes, so

    I sent an e-mail with some pictures. They followed this up with some history of the

    item and we discussed the plan and (very reasonable) costs. I found service to be

    excellent, and when they found some ivory edging that was more suitable than

    discussed, their passion showed. The quality of the work done is superb, exactly what

    we wanted, with no ideas imposed (only suggested) nor any of the arrogance you can

    find with some specialists. The whole experience was exemplary and I would