TADHACK Orlando

The Hidden High Costs of Living on the EdgeThomas McCarthy-Howe

$20 an hour is more affordable… if you happen to have $20.

In the last decade, 1.5 million US citizens have experienced homelessness.

Voice is Expensive for Social Services• Requires people to answer

• People are inherently expensive• One hour of on hold? $20• Orlando LAS: 9:00-12:00, 1:30-3:00

• It only speaks the language you do• And you better hope your agent happens to speak it too

• It forgets everything that’s said• Difficult to keep your notes straight in your backpack

• Difficult to automate, archive, search, share, analyze• Increases external costs to handle the data properly• Decreases efficiency of response.

• Voice is never discrete• There are times and places to stay quiet, to stay safe

Messaging Changes the Conversation• Messaging Does Not Always Require People• Asynchronous conversations tolerate large delays• Automation using chat bot technology is an additional option

• Messaging speaks the language you do• Human language translation is affordable and “good enough”

• Messaging never forgets• Even when you might. Many homeless with illness and addiction challenges

• Messaging is quiet• Keep people quiet and safe

• FlowRoute APIs make it simple to add messaging to phones • Just enough functionality to consume

Demo• Text enable existing phone number, change the prompts• Let your customers know they have options

• Send Welcome Announcements for Texters• Let them know someone’s there, and to wait for the answer

• Translate languages for customers and agents• Provide a universal service all who need it

• Make it easy to share information• Setup automations and replies

• Sometimes, you want to talk• Text enable existing number, simple to start voice calls

Thank you!!!