Social media for a smarter enterprise

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SOCIAL MEDIA

For a Smarter EnterpriseA Mahindra Satyam Pega Practice Offering

BUSINESS LANDSCAPESocial Media Influencing BusinessUrgency to leverage social media data to listen to customer feedback

BUSINESS CHALLENGEHow to improve customer responsiveness and customer happiness

BUSINESS NEEDEnd to End Solution that provides near real time social monitoring and engagement

SOCIAL MEDIA

For a Smarter Enterprise

OUR APPROACHA robust technology platform that leverages Pega s CPM capabilities for engaging customer over social media.

Industry ApplicabilityApplicable across all verticals Telecommunications, Banking & Financial Services, Retail & Consumer Packaged Goods (CPG), Hospitality, Travel & Logistics

PROACTIVE CUSTOMER SERVICELEAD GENERATIONIMPROVED NET PROMOTER SCORE

KEY BENEFITS

TRANSFORM your processAVOID a social media crisisENGAGE betterACHIEVE best practicesAnd GROW faster!CONNECT WITH US