Social media for a smarter enterprise

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Slide 1SOCIAL MEDIAFor a Smarter EnterpriseA Mahindra Satyam Pega Practice OfferingBUSINESS LANDSCAPESocial Media Influencing BusinessUrgency to leverage social media data to listen to customer feedbackBUSINESS CHALLENGEHow to improve customer responsiveness and customer happinessBUSINESS NEEDEnd to End Solution that provides near real time social monitoring and engagementSOCIAL MEDIAFor a Smarter EnterpriseOUR APPROACHA robust technology platform that leverages Pega s CPM capabilities for engaging customer over social media.Industry ApplicabilityApplicable across all verticals Telecommunications, Banking & Financial Services, Retail & Consumer Packaged Goods (CPG), Hospitality, Travel & LogisticsPROACTIVE CUSTOMER SERVICELEAD GENERATIONIMPROVED NET PROMOTER SCOREKEY BENEFITSTRANSFORM your processAVOID a social media crisisENGAGE betterACHIEVE best practicesAnd GROW faster!CONNECT WITH US