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An overview of how social media is leveraged within Cisco Global Corporate Communications.
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Cisco Confidential 1© 2010 Cisco and/or its affiliates. All rights reserved.
Social Media Communications @ Cisco
Autumn Truong
Sr. Manager, Social Programs & Communities
@autumntt
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
The NetworkA social technology news site dedicated to producing engaging multimedia content about industry trends, innovation and best practices developed by a creative team of seasoned journalists, editors and artists with the goal of driving conversation among key influencers.
TheNetwork.cisco.com
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
Content and Editorial ApproachContributing Writers Program:• 10 + professional journalists
and academics producing 1-2 stories a week
Curated Content:• Videos, digital assets, etc.
are regularly featured
Original Content produced by The Network team:• Regular multimedia
series• Interactive animation• Videos• Blogs
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
REPUBLISHEDStories republished on third party outlets
LOCALIZEDProcess in place to translate content intolocal languages
RECOGNIZEDAwarded and nominated for multiple industry awards.
SOCIALIZED Approximately 100% growth Y/Y across Cisco corporate social channels
The Corporate Newsroom Redefined.
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
Social Programs for Global Corp Comm.• Raise awareness around social media innovation and best
practices
• Educate and up-level social media skills
• Create processes to maximize social media adoption and impactThought
Leadership
•Awards•Editorial/Content placement•Speaking opps•Social Media Influencer (SMI) engagement
Social Amplification
•The Network content•Company Priorities •Brand campaigns •Press announcements
Exec Social Bios
•Extend voice of leadership team•Aggregation of exec content •Amplification
Global •Content distribution process across theaters•Social activation process •Theater pages
Training•Public Relations•Investor Relations•Community Relations •Analyst Relations•Global
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
Social Communities
COMMUNITY MANAGEMENT
EXPERIMENTATION
CONTENT REPOSITORY
• Community management of corp. channels – Amplification, engagement, campaigns, platform innovation, etc.
• Represent corporate voice from various perspectives – The Network, press announcements, culture, campaigns, etc.
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
Twitter Facebook LinkedIn0
50,000
100,000
150,000
200,000
250,000
20102011
Approximately 100% growth Y/Y across Cisco corporate social channels
Social Media Channel Growth Y/Y
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
2011 Top Brands on Twitter: Cisco #1
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
Facebook: Cisco SuperFan Spotlight
• SuperFan of the Month chosen for volume and quality of engagement
• SuperFan of the Year chosen by community
Recognition • Corporate Inklings: Facebook B2B: How To Do It Right • HubspotBlog: “6 Ways B2B Companies Are Using Facebook” • Bloggertone: 20 Examples of Effective B2B Facebook Pages • EzineArticles: “Tips to Boost Your Business with Facebook” • Smart Insights: B2B Facebook Pages • Paulgillin.com: “Cisco Does Facebook Right
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
Cisco’s Global Social Footprint
Asia Pacific, Japan, Greater China
U.S., Canada, and Latin America
Europe, Middle East and Africa
Twitter: 92 Facebook: 76LinkedIn: 1,400
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
UPDATED TOOL COMING SOON• Increase reach of content across social (exec social bios, exec Twitter handles, etc.)• More targeted content for global social channels (Weibo, Vkontake, etc.)• More alignment with global in planning process (revised Tiger Team and process)
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
Executive “Social” Bios
Selection Criteria At least SVP or above Blogs at least once a month Has a personal or group Twitter account
3-Step Process1. Create2. Train3. Measure
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
Exec Social Bio Page Metrics
More activity = more views
Cisco Confidential 14© 2010 Cisco and/or its affiliates. All rights reserved.
What’s Next
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
Content Strategy
Why hire brand journalists?• Experienced content creators• Understand audience interest and needs• Provide a balanced perspective
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
Twitter: New Company Profile
• Graphic Banner• Pinned Tweet• Promoted Tweet
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
Facebook Timeline
• More visual storytelling• New cover photo provides free ad/promo opportunities • Highlight company milestones
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
LinkedIn: content targeting, engagement metrics, advocates
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
StumbleUpon: Organic, Branded, Paid
Demographic Data• 22 million “stumblers”, 5 million active • 40 million stumbles per/day• 55% male, 45% female • 76% are 18-24 years old• Users spend avg. 7 hrs/month vs. 5.3 on Facebook• Users spend avg. 69 minutes each session• Users spend avg. 72 seconds per content
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
How Do Users Find Brand Content on StumbleUpon?
Organically
Brand Channels
Establish aCiscobrand presence on StumbleUpon and directly engage our audience with our specific content.
Paid Discovery
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
Good content for StumbleUpon
Quizzes
Videos
Informative/Educational
Content
“Educate, Entertain, Enlighten, Inspire”
Infographics
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
“Pinning” Your Content
•Targeted boards: Infographics, white papers, events, executives and company culture•A “Daily Pin” to be shared on Facebook and Twitter•Video Pinning: product tutorials and demos
Demographic Data•10.4 million registered users• 64.8 % of users are in U.S. (popular in English speaking countries)• 97% of users are women (Mid West and Southeast)• In UK, 56% of Pinterest users are male• Users spend avg. 1.17 hours (more than Twitter, LinkedIn and Google+)
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
My Closing Thoughts: Leading with Social
• Listen and know where your audience is
• Experiment and take risks
• Add social media to your overall communications/PR strategy
• Define your KPIs upfront
Thank you.