Shoretel - Brilliantly Simple IP Phones

ShoreTelBrilliantly simple business communication

800.326.6059

© 2011 ShoreTel, Inc. All rights reserved worldwide.

Company information

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FoundedSuperior technology designed from a clean sheet of paper in 1996

HeadquartersSunnyvale, California with offices in New York, New York; Austin, Texas; UK; Australia; and Singapore

CustomersOver 19,000 globally

DistributionSold through resellers and distributors worldwide

OwnershipPublic, listed on NASDAQ (“SHOR”) Healthy balance sheet, positive cash flow


A global reputation for excellence

• Customers in 46 countries

• Winner of many industry awards for customer satisfaction and product innovation

• Best overall VoIP provider by Nemertes Research for the last eight years in a row

• More than one million licensed users to date

• Great collaboration with world leaders: IBM, AT&T, Verizon, Telstra, Qwest, Vodafone and the list goes on

• Over 20 percent annual growth, positive cash flow

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Simple, effective philosophy

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Obsessively driven to deliver the best customer experience RAVING FANS GIVE HIGHEST SATISFACTION RATINGS

Making innovation truly workPURPOSE-BUILT FOR THE POWER OF IP

A brilliantly simple approach to everythingCOMMITTED TO VALUE WITH RAPID ROI FOR CUSTOMERS


One brilliantly simple solution for the way you work

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Business Communication Solution

Unified

CommunicationsIP Phone System Contact Center




Unified


Unifying rich communication capabilities into a modular

design that scales and integrates with ease




Unified




Integrating voice, video, and data across any device to

streamline collaboration and enhance productivity




Unified




Integrating voice, video, data across any device to

streamline collaboration and enhance productivity

Combining flexible yet sophisticated multimedia

contact center capabilities to empower agents anywhere


IP Phone System


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Business Communication SolutionAll-in-One

Contact CenterUnified

Communications


Powerful capabilities easily unleashed

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Intuitive to use/manageRaises productivityFrees up IT resources

Purpose-built for IPHighly versatile & reliableIdeal for business agility


When business communication is brilliantly simple

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Experience Free-Done: the freedom to get things done


The rewards of ease-ability

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EASY TODEPLOY

EASY TO

LEARN

EASY TOUSE

EASY TOMANAGE

EASY TOSCALE


And brilliantly simple has a unique architecture

• Built from the ground up for IP, not through acquisition like our competitors

• Distributed architecture delivers high reliability and lowest total cost of ownership

• A single image architecture is unique, allows businesses to be served by a single communication system unifying the enterprise

• Easily managed from anywhere with ShoreTel Director: an intuitive browser-based interface that unifies everything

• Applications are distributed and can run from anywhere in the system

© 2011 ShoreTel, Inc. All rights reserved worldwide. 14

Designed for maximum availability

• Provides 99.999 percent (five-nines) availability for mission critical communications

• Reliability is inherently built into the system using solid state switching technology

• In the event of a WAN failure, switches continue to work independently

• In the event of a switch failure, n+1redundancy ensures it rolls over to anavailable switch on the network


And it is an open platform for business agility

Works seamlessly in any business environment, integrating:

• Enterprise applications such as Microsoft Dynamics CRM, Salesforce.com and NetSuite

• Custom-built applications via the platform’s open application programming interface (API)

• Third-party phones

• Even other UC/UM platforms, such asIBM Lotus Sametime, Microsoft OCS, and others

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It’s not just about savings: it’s also about the gains

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Greatcustomer experience

Impactfulcommunication

Dynamiccollaboration

Productiveworkforce

Lowpurchase cost

Lowdeployment cost

Lowoperating cost

Lowgrowth cost


A close look at TCO with ShoreTel

10 year total cost of ownership comparison based on 2011

Enterprise Connect IP Telephony RFP configuration:

2,000 users across 3 sites

$9.87

$15.68

$21.76 $22.04

$32.60

$29.18

TCO Comparison of major UC system vendors

(pre-tax)

TC

O i

n $

M

Source Data: Ferris Research, Inc., Wainhouse Research, Nemertes Research, Alinean Research, The Tolly Group

$35

$30

$25

$20

$15

$10

$5

$0

ShoreTel Mitel Avaya Microsoft TDMCisco

System management, MACs, downtime

Implementation and training

Capital cost for telephony system

Support services (maintenance and upgrades)

Capital cost for network upgrade

Electricity cost

Network costs

Long distance charges


ShoreTel UC Platform – Software

Distributed call control software

• Single, unified system – management ease

• Reliable, stand-alone services in all locations

• N+1 redundancy built into architecture

Rich software applications

• Unified messaging and auto-attendant

• Contact Center and IVR

• IM, audio, desktop video, Web conferencing

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ShoreTelUC Platform

ShoreTelIP Phones

ShoreTelUser Applications

ShoreTelSystem Management

ShoreTelOpen Integration

ShoreTelServices


ShoreTel UC Platform – Hardware

Highly reliable voice switches

• Flash memory—the only moving part is the fan

• Modular design that’s easy to scale

• Call control, messaging, auto-attendant

• Flexible modules selected by capacity

Secure appliances

• Service Appliance

• VPN Concentrator

• SIP Session Border Controller

• ShoreTel Mobility Router

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ShoreTelUC Platform

ShoreTelIP Phones


ShoreTelServices




ShoreTel IP Phones

IP Phones

• The latest ergonomic designs

• Superior sound quality

• Models for all user needs and types

• Preconfigured for ShoreTel UC

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ShoreTelUC Platform

ShoreTelIP Phones


ShoreTelServices




ShoreTel User Applications

ShoreTel Communicator

• Single application for all users: workers, operators, assistants, road-warriors, and contact center

• Communication managed easily& intuitively

• Quickly find and dial contacts

• Dial numbers from applications or web pages

• Move effortlessly between voice, video & IM

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ShoreTelUC Platform

ShoreTelIP Phones


ShoreTelServices




ShoreTel User Applications

ShoreTel Conferencing

• Scheduled, reservation-less conferencing

• One click conference scheduling for Outlook

• Immersive audio conferencing

• Simple desktop sharing

• Multimedia recording

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ShoreTelUC Platform

ShoreTelIP Phones


ShoreTelServices




ShoreTel System Management

ShoreTel Director

• Entire IP phone system managed from a single, browser-based interface

• Intuitive administration

• Requires minimal training

• Needs fewer IT resources

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ShoreTelUC Platform

ShoreTelIP Phones


ShoreTelServices




ShoreTel Open Integration

Open Integration

• Enterprise applications seamlessly integrate into the system

• Out-of-the-box implementation

• User productivity & efficiency greatly enhanced

• Open API for custom integrations

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ShoreTelUC Platform

ShoreTelIP Phones


ShoreTelServices



© 2011 ShoreTel, Inc. All rights reserved worldwide. 25

ShoreTel Services, Support & Satisfaction

Service, Support and Training

• Global 24/7 support

• Committed to world-class service & support

• Highest customer satisfaction levels, measured using the NetPromoter Scale

• Current world-class rating of 55

• Equal to or better than global brandsincluding eBay, Adobe, and Yahoo!

• Higher rating than Microsoft, Hewlett Packard, Sony, Dell, and many others

ShoreTelUC Platform

ShoreTelIP Phones


ShoreTelServices




#1 By Any Measure

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2011 Customer Satisfaction study 8,000 users surveyed


Number 1 for 8 years running – Nemertes Research

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ShoreTel

Nemertes Research, PilotHouse Awards - Top Providers, IP Telephony, Summer 2011

IP Telephony: All Vendors, Overall Scores


COMPETITORS

HARDWARE + Switch-based – Server-based (disk drives)

Making innovation work for you

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SOFTWARE + Distributed – Centralized

MANAGEMENT + Single, intuitive Web-based interface – Disparate systems

END-USER FUNCTIONALITY + Seamless and consistent across locations – Inconsistent features

across locations

REDUNDANCY + N+1 – 2N, duplicate systems

SCALABILITY + Modular – Forklift upgrades

SERVER DEPENDENCY + Low – High

EASE OF USE + Brilliantly simple – Unintuitive and complex

TOTAL COST OF OWNERSHIP + Low – High


ShoreTel’s brilliantly simple solution

• Garnering the highest customer satisfaction ratings in the industry

• Purpose-built for IP—unlike the complex, resource-heavy alternatives on the market

• An all-in-one IP phone system with built-in UC and contact center capabilities

• A rare combination of low purchase cost and unparalleled low ongoing costs for the lowest TCO in the industry

• A unique distributed architecture that’s easy to deploy, manage and scale

• Easy to learn and use for your employees to exploit the full power of IP communication and collaboration to maximize productivity

• World class customer support and training

Technology

Shoretel - Brilliantly Simple IP Phones