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ShoreTelBrilliantly simple business communication
By Bernard Edelenbos
Managing Director TMTS the Benelux distributer
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Agenda
2
• Introduction to Shoretel
• Case Study
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Company information
3
FoundedSuperior technology designed from a clean sheet of paper in 1996
LocationsHeadquarters in Sunnyvale, California with offices Austin, Texas, and the UK, Germany, Spain, Australia, Singapore and Hong Kong
CustomersMore than 11,000 globally
DistributionSold through resellers and distributors worldwide
OwnershipPublic, listed on NASDAQ (“SHOR”) No debt, positive cash flow
© 2009 ShoreTel, Inc. All rights reserved worldwide.
A global reputation for excellence
• Customers in 27 countries
• Winner of many industry awards including Best in VoiceCon for the last three years
• Best overall VoIP provider by Nemertes Research for the last six years running
• More than one million licensed users to date
• Great collaboration with world leaders: IBM, AT&T, Verizon, Juniper, Extreme
• 48 percent annual compound growth, positive cash flow
4
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Strong Annual Revenue Growth
$19
$35
$62
$98
$129$135
FY 2004 FY 2005 FY 2006 FY 2007 FY 2008 FY 2009
($ in millions)
CAGR 48%
__________Note: fiscal year ended June 30. CAGR calculated based on full (non-rounded) numbers.
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Ext
ensi
on
Lin
es (
K)
Year
Worldwide IP AdoptionEnterprise Telephony Equipment Extension Line Shipments, Worldwide, 2006-2013
‘05-‘09
26%
‘09-‘12CAGR
34%
44.4 43.1 41.1 38.1 34.229.6
25.321.3
9.6 14.3 17.8 22.7 29.3 36.9 44.5 51.7
5457.4 58.9 60.8
63.566.4
69.873.1
0
20
40
60
80
2005 2006 2007 2008 2009 2010 2011 2012
Note: Market projections based on July 2008 view of the market; not adjusted for economic downturnSource: Gartner, July 2008: Forecast Enterprise Telephony Equipment Worldwide 2003-2012
Rapid Decline in TDM and Rise in IP 77 % of all enterprise line shipments will be IP based by 2012
TDM
IP
16%31%
SMB
Ent
21%32%Overall
-13%-5%
-18%-9%
SMB
Ent
-15%-6%Overall
6
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Simple, effective philosophy
7
Obsessively driven to deliver the best customer experience RAVING FANS GIVE HIGHEST SATISFACTION RATINGS
Making innovation truly workPURPOSE-BUILT FOR THE POWER OF IP
A straight forward approach to everythingCOMMITTED TO VALUE WITH RAPID ROI FOR CUSTOMERS
© 2009 ShoreTel, Inc. All rights reserved worldwide.
One brilliantly simple solution for the way you work
8
Business Communication Solution
Unified
CommunicationsIP Phone System Contact Center
© 2009 ShoreTel, Inc. All rights reserved worldwide.
One brilliantly simple solution for the way you work
Business Communication Solution
Unified
CommunicationsIP Phone System Contact Center
Unifying rich communication capabilities into a modular
design that scales and integrates with ease
© 2009 ShoreTel, Inc. All rights reserved worldwide.
One brilliantly simple solution for the way you work
Business Communication Solution
Unified
CommunicationsIP Phone System Contact Center
Unifying rich communication capabilities into a modular
design that scales and integrates with ease
Integrating voice, video, data across any device to
streamline collaboration and enhance productivity
© 2009 ShoreTel, Inc. All rights reserved worldwide.
One brilliantly simple solution for the way you work
Business Communication Solution
Unified
CommunicationsIP Phone System Contact Center
Unifying rich communication capabilities into a modular
design that scales and integrates with ease
Integrating voice, video, data across any device to
streamline collaboration and enhance productivity
Combining flexible yet sophisticated multimedia
contact center capabilities, to empower agents anywhere
© 2009 ShoreTel, Inc. All rights reserved worldwide.
IP Phone System
One brilliantly simple SINGLE PLATFORM solution
12
Business Communication SolutionAll-in-One
Contact CenterUnified
Communications
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Powerful capabilities easily unleashed
13
Intuitive to use/manageRaises productivityFrees up IT resources
Purpose-built for IPHighly versatile & reliableIdeal for business agility
© 2009 ShoreTel, Inc. All rights reserved worldwide.
The rewards of ease-ability
15
EASY TODEPLOY
EASY TO
LEARN
EASY TOUSE
EASY TOMANAGE
EASY TOSCALE
© 2009 ShoreTel, Inc. All rights reserved worldwide.
And brilliantly simple has a unique architecture
• Built from the ground up for IP unlike our competitors
• Distributed architecture makes it easy to deploy and scale to multiply sites and locations
• A single image, unique, distributed architecture allows business to be as agile as possible with their business communication
• Managed from anywhere with ease through ShoreTel Director: an intuitive browser-based interface that unifies everything
• Applications are distributed and can run from anywhere in the system
• Open platform for business agility, integrating enterprise applications, third party phones and even other UC/UM platforms
© 2009 ShoreTel, Inc. All rights reserved worldwide. 17
Designed for maximum availability
• Provides five-nines availability for mission critical communications
• Reliability is inherently built into the system using flash drive technology
• In the event of a WAN failure, switches continue to work independently
• In the event of a switch failure, n+1redundancy ensures it rolls over to anavailable switch on the network
© 2009 ShoreTel, Inc. All rights reserved worldwide.
And it is an open SINGLE platform for business agility
Works seamlessly in any business environment, integrating:
• Enterprise applications such as Microsoft Dynamic CRM, Salesforce.com and Netsuite
• Custom-built applications via the platform’s open API
• Third-party phones
• Even other UC/UM platforms such asIBM Lotus Sametime, Microsoft OSC and others
18
© 2009 ShoreTel, Inc. All rights reserved worldwide.
It’s not just about savings: it’s also about the gains
19
Greatcustomer experience
Impactfulcommunication
Dynamiccollaboration
Productiveworkforce
Lowpurchase cost
Lowdeployment cost
Lowoperating cost
Lowgrowth cost
© 2009 ShoreTel, Inc. All rights reserved worldwide.
A closer look at total cost of ownership (TCO)
Capital cost for telephony system
Capital cost for network upgrade
Implementation
Training & support
Moves, adds & changes
Telephony system management
Network cost
Electricity cost
ShoreTel Mitel Avaya Nortel Cisco TDM0
2
4
6
8
10
12
14
16
18
20
$M
TCO comparison ofMajor UC System Vendors
(Pre-tax)
10 Year analysis based on VoiceCon standard large enterprise configuration:
1,500 users across 3 sites
Source Data: Nemertes Research, Ailean Research, EPA.
20
$8.67
$9.83
$11.07$11.80
$13.89
$16.25
© 2009 ShoreTel, Inc. All rights reserved worldwide.
ShoreTel Platform – Software
Distributed Call Control Software
• Single, unified system – management ease
• Reliable, stand-alone services in all locations
• N+1 reliability inherently built in to architecture
Rich Software Applications
• Unified messaging and auto-attendant
• Contact Center and IVR
• IM, Audio, & Web Conferencing
2121
ShoreTelPlatform
ShoreTelIP Phones
ShoreTelUser Applications
ShoreTelSystem Management
ShoreTelOpen Integration
ShoreTelServices
© 2009 ShoreTel, Inc. All rights reserved worldwide.
ShoreTel Open Integration
Open Ecosystem
• Enterprise applications seamlessly integrate into the system
• Out-of-the-box implementation
• User productivity & efficiency greatly enhanced
• Open APIs for custom integrations
26
ShoreTelPlatform
ShoreTelIP Phones
ShoreTelSystem Management
ShoreTelServices
ShoreTelUser Applications
ShoreTelOpen Integration
© 2009 ShoreTel, Inc. All rights reserved worldwide.
B3) IBM FoundationsComplete UCC Solution in a Box
Backup
FirewallVPN
MailServer
File& PrintServer
AntiSpamAntiVirus
OfficeProductivity
RemoteAccess
Mobility
IP Telephony
Web Server
Unified MessagingIM
Presence
Collaboration
Audio Conference
Lotus Foundation Reach Lotus Foundation StartShoreTel Add-on
27
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Customer satisfaction is our mission
50
55
60
65
70
75
80
85
90
95
Baseline Q3-05 Q4-05 Q1-06 Q2-06 Q3-06 Q4-06 Q1-07 Q2-07 Q3-07 Q4-07 Q1-08 Q2-08 Q3-08 Q4-08 Q1-09 Q2-09 Q3-09 Q4-09
Strict Rules for Serious Results• 4 point scale• Conducted by third party• All results included• Everyone is measured—partners and employees
alike
0-
Ran
king
World Class
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Number 1 for six years running – Nemertes Research
2
2.5
3
3.5
4
4.5
ShoreTel Microsof t Cisco Alcatel-Lucent Avaya 3Com Mitel Nortel
4.05
3.76 3.73 3.733.57 3.52
3.42 3.39
IP Telephony: All Vendors, Overall Scores
29
Nemertes Research, PilotHouse Awards - Top Providers, IP Telephony, Fall 2009
ShoreTel
© 2009 ShoreTel, Inc. All rights reserved worldwide.
COMPETITORS
HARDWARE + Switch-based – Server-based (disk drives)
Making innovation work for you
SOFTWARE + Distributed – Centralized
MANAGEMENT + Single, intuitive web-based interface – Disparate systems
END-USER FUNCTIONALITY + Seamless and consistent across locations – Inconsistent features
across locations
REDUNDANCY + N+1 – 2N, duplicate systems
SCALABILITY + Modular – Forklift upgrades
SERVER DEPENDENCY + Low – High
EASE-OF-USE + Brilliantly simple – Unintuitive and complex
TOTAL COST OF OWNERSHIP + Low – High
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Product Focus Going Forward
• Driving UC capabilities
• Web based Call Manager
• iPhone Mobile Call Manager
• ShoreTel Converged Conferencing appliance
• Open integrations (e.g. Skype)
• Enhancing Contact Center
• Simplifying product portfolio
• Scaling larger
• Multi-media
• Core PBX
• Distributed architecture
• IBM Foundations
© 2009 ShoreTel, Inc. All rights reserved worldwide.
11,000+ Customers - Across All Industries
ShoreTelBrilliantly simple Channel Strategy
Justine Cross – BENELUX Regional DirectorMonth XX, 20XX
© 2009 ShoreTel, Inc. All rights reserved worldwide.
ShoreTel’s Unique Focus on Customer Satisfaction
• Every Customer is Surveyed
• Every Partner is Trained
• Every Partner Is focused
• Every ShoreTel Employee on receives bonus on CSat
• Partners receive a rebate for world class CSat
• ShoreTel end users are happy
34
© 2009 ShoreTel, Inc. All rights reserved worldwide.
UC For SME and Corporate alike
35
ShoreTelBrilliantly simple business communication
Reigersbos Case Study
Month XX, 20XX
© 2009 ShoreTel, Inc. All rights reserved worldwide. 37
Reigersbos Health Centre, Amsterdam
Size of deployment
ShoreTel120 and 30BRI Voice Switches, ShoreTel Call Manager and 50 ShoreTel IP Telephones
Benefits of ShoreTel
• A reliable communications platform to help improve efficiency and quality of patient and emergency services
• Staff accessibility through any phone device from any location
• Rapid cost savings
• Highly scalable for future growth and feature enhancements without requiring forklift upgrades
“Appointments are now booked much faster than before, and the quality of our patient service has increased. With ShoreTel Call Manager doctors are now accessible regardless of their location.”
Petra DonkerCentre Manager
© 2009 ShoreTel, Inc. All rights reserved worldwide. 38
Reigersbos Health Centre, Amsterdam
Benefits of ShoreTel
• Scalable for future growth
• Office Anywhere delivering faster access to Doctors & Knowledge workers
• Microsoft Outlook integration for personalized call handling
• Minimized unanswered calls
• Ease of Use for end users
• You Tube training resources
• Call recording for knowledge sharing
• Reduced mobile costs
“Appointments are now booked much faster than before, and the quality of our patient service has increased. With ShoreTel Call Manager doctors are now accessible regardless of their location.”
Petra DonkerCentre Manager
© 2009 ShoreTel, Inc. All rights reserved worldwide.
TMTS ShoreTel Benelux distributer
Please send TMTS your request and they will bring you in contact with the best reseller in your region or branch.
• TMTS is the supplier for the IT and Telecom specialist.
• Pricing information available (mail your request to [email protected]).
• Sales training.
• Technical training.
• Helpdesk support.
• ShoreTel focused.
• Pre sales support.
• After sales support.
39
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Thank You!
40