SharePoint Fest Social Business

Sept 2013

PRESENTATION FORSHAREPOINT FESTCHICAGO@JWILLIE

Social Business – Making Social Networking Work

© Rightpoint. All Rights Reserved. CONFIDENTIAL

SharePoint

@Jwillie

(Jeff)

JEFF WILLINGERPRACTICE LEAD, SOCIAL COMPUTING

Focused On: Mobile Solutions, Line of Business Applications, SharePoint Customizations

Get to know Jeff

About me

Regular speaker and evangelist on the value of Social Networking, Social Media, Social Computing and Intranets and Mobile everything. President of Social Media Club.Twitter, Facebook and LinkedIn Expert.

I am BUYING DRINKS and TAKING FRIENDS Follow @jwillie and Tweet this: “ Listening to @jwillie rant and rave about Collaboration + SharePoint at #SPFest”

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EVOLUTION OF ENTERPRISE COMMUNICATION

IMEmailPhone Voice & Video

Social Networking

BUSINESS VALUE OF ENTERPRISE COMMUNICATION

Employee Engagement

Team Collaboration

ConnectedOrganization

BusinessAgility

Give your people a voice and encourage them to make a difference

Get more done by connecting employees, customers, and partners

Bring your intranet to life with social, mobile, and business data

Innovate and adapt in a world of constantly changing business needs

EMPLOYEE ENGAGEMENT

She engages employees in a two way conversation about company culture via a group conversation and by creating

a poll.

Employees at all levels share their ideas via the company newsfeed making them feel

more engaged and connected to the overall

vision.

The top initiative of the company’s new CEO is to drive employee retention by giving every employee a

voice.

Give employees a voice and ensure they have the information and tools they need to make a difference.

Companies with sociallyengaged employees see:

18% higher productivity

51% lower turnover

TEAM COLLABORATION

They use a team site, conference calls, and IM to

manage the project and collaboratively edit

documents in the cloud.

The team uses newsfeeds to stay in sync, reducing email traffic and making it easier for people to know where

things stand.

A cross-functional project team is

managing a world-wide product launch.

boost in productivity with social seen by organizationsand companies

20%-25%

Teams can connect, learn from each other, and solve business challenges – inside and outside the company.

McKinsey, The Social Economy, July 2012

CONNECTED ORGANIZATION

Employees have an intranet that is social, easy to use, and can connect employees and systems across the enterprise.

Employees use social tools embedded into their

SharePoint intranet to have vibrant discussions on

important topics.

Executives are able to get real-time feedback from

employees on important announcements and

initiatives quickly make changes.

A company wants to ensure its employees

have a place to find up-to-date information on the

company.

Time spent searching for company information is reduced by 35% by using social technologies

McKinsey, The Social Economy, July 2012

BUSINESS AGILITY

Companies experiencing change have one thing in common: an intense need to focus on people, culture and communication to drive results.

They use SharePoint to find the appropriate

customers and partners and invite them into an external

network to gather feedback.

Using a newsfeed, they quickly iterate on the

original concept, incorporating new data

quickly and decreasing time to market.

The company is developing a new product and needs to

work with a variety of external stakeholders.

of successful transformations engage & energize the organization through ongoing communication and involvement.

64%

McKinsey Global Survey: What Successful Transformations Share, 2010

BENEFITS OF USING SHAREPOINT FOR BOTH INTRANET AND COLLABORATION

Achieve the balance between support for Corporate Communications and Employee Engagement

Efficiently deploy the infrastructure, including cloud services, while maximizing uptime, minimizing failures and downtime

Focus on empowering users and delivering business value via solutions such as Social and Enterprise Search

Reduce deployment costs, administrative overhead, manage risks and complexities

Consistent user experience across the enterprise

SHAREPOINT 2013 OPPORTUNITY

Cloud

Office 365, Azure services, external sharing, internet sites

Interoperability

Business connectivity services, hybrid, OData

Content ManagementLeverage content across Corporate Intranet, community and team sites, and mysites

Compliance

Policy and discovery across SP/Exch/Lync

Management

Upgrade, request manager, efficient file I/O, OAuth

User Experience

Modern look-and-feel, simplicity, animation, focus on core tasks

Documents

SkyDrive Pro for document sync andoffline working

Mobile

Anywhere access on tablets and smart phones

Work management

Full-spectrum PM, unified tasks, site mailbox

Social

Personal sites, feeds, communities, follows, likes, Yammer

New app model

Web standards, easier development and deployment, marketplace

Search

Experience, single core, adaptive, graphical refiners, search apps

Intranet

Personalization, multi-lingual sites, multi-browser support

Copyright © 2013 Rightpoint | Proprietary and Confidential 14

WHAT WE OFTEN HEAR…

I can’t keep up with my email. Too much

in my inbox

I feel like I often re-create the wheel when I

know others in the company have done

something similar

Our systems are not intuitive and we have

a different user interface for nearly all

of our tools

I keep up to date on the projects I’m working on by

searching my inbox

We think that a lot of projects may

duplicate work from other projects

Our organization operates in silos. It would be great if we

could collaborate across groups and sites more easily

and effectively

There are a lot of internal associate groups that could

use a collaboration toolThere are a lot of changes

coming at us from Corporate. We need to have a good method of

communicating these changes to everyone in an engaging

environment

I need to be able to collaborate on

documents from my phone or tablet when

I’m on the road

I spend a lot of my day trying to find documents and spreadsheets that I

need to update

It is frustrating not be able to respond to

customer requests for information in a timely

manner

Our projects are getting more

complex. I need a way to manage this

complexity


SOME KEY QUESTIONS…

• What are the key internal business challenges that you face on a day-to-day basis?

• Are there internal processes that could be made more effective through improved access to information and more effective collaboration?

• Do you think there is an opportunity to improve idea sharing and exploration? Do you have any thoughts around how best to do this?

• Are there capabilities that you do not have today that would enable you to be more effective and efficient?

• Are you able to find the right information and people in a timely manner? What types of information do you have difficulty finding?

• What are the 1-2 major areas if you could get information more easily, collaborate more easily, it would make a (major) difference in your productivity and/or results?

DEMONSTRATION


17

Technology Recommendations – Social Platform Analysis

SP 2013

Yammer

Newsgator

Chatter

Pros Cons

SharePoint will be the backbone, which makes integration with People Finder, Lync and other technologies

easiest

Licensing may be more expensive; Future of Newsgator is unclear based

upon recent Yammer acquisition

Licensing may be more expensive and may need to custom integrate with SharePoint in the short-term.

Yammer provides a full social feature set an will ultimately be integrated

with SharePoint in a future release.

Built-in SharePoint Integration;Very complete, robust

social platform

Complete social platform;Integrates with current CRM and Chatter

already in place supporting sales; SharePoint Integration in progress;

Less robust social feature set compared to pure play social

platforms

Yammer/Microsoft Roadmap is still unknown which

creates uncertainty and risk.

Licensing may be more expensive and may need to custom integrate

with SharePoint..Complete social platform.

18

Technology Recommendations – Search Analysis

Pros Cons

Already in place today

Optimal user experience for a complex taxonomy

User experience appears more difficult to achieve for with a complex taxonomy

More expensive


New Balance ShoesSocial Design Portal


Copyright © 2013 Rightpoint | Proprietary and Confidential 20 1.31.11 Rightpoint Capabilities


Arvest BankEmployee Engagement Portal


A Framework for Success:

Digital Traction ™ “Crawl, Walk, Run”

DIGITAL TRACTION


WHY?BUSINESS CONTEXT3 – 5 Year Digital ROIBusiness CaseStrategic Deep DiveMilestones

HUMAN CONTEXTWho are the Users?What do we want them to do?How do we engage them?How do we influence the influencers?

TECHNOLOGY CONTEXTPlatformRequirements – Functionality – Content

HOW?

ENSURING ALIGNMENT OFGOALS, USERS, AND SOLUTIONS

To deliver accelerated acceptance, adoption, and advocacy.

WHO?

1.31.11 Rightpoint Capabilities

OneAbbott: Strategic Initiative to Engage Employees Across Business Units 2009 Initiative to Define a Multi-Year Strategy for “The Connected Company”


TYPICAL APPROACH


Scope Checkpoint

Scope Checkpoint

Three(FIVE) Must-Have Principles for a Successful SharePoint Intranet

Sept 2013 Must Have for SharePoint intranets

Tune into WIIFM

Focus on culture

and leadership buy-in

Deliver Targeted Content &Enable Personalization

Incorporate Rich Media

Create an Engaging User Experience and Seed the Community with the Rights Users


626 West Jackson Boulevard | Suite 100 | Chicago, Illinois 60661312.920.8383 | 312.920.8384 faxrightpoint.com

Stay connected:[email protected]@jwillieFacebook.com/willingerLinkedin.com/in/jeffwillingerslideshare.net/willinger312.622.2300

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