Scott A. Novak5021 Lakecrest Drive, Shawnee Kansas, 66218

Cell: 913-998-3375snovak797@everestkc.net

PROFESSIONAL SUMMARY

Extensive experience with over 17 years in managing, planning and coordination of information technology. Extensive experience in the areas of site network infrastructure, server infrastructure, and Helpdesk infrastructure

and daily technical support supervisor. Worked with key staff from each department to develop short- and long-term objectives for technology through

daily and weekly communications. Managed and directed day-to-day operations of I.S. with a structured process-oriented approach centered around

a responsive Help Desk Created, reviewed and implemented IS and telecommunication policies, procedures and systems that provide

value and safeguard the organization’s information/data, systems and/or technology across organization. Evaluated new software/hardware to determine usefulness and compatibility with existing software and hardware Managed memory usage of the network, network printing, and technical resources Experienced in needs planning, resource allocation, and project/staff management. Experienced in managing multiple technical staff resources across multiple geographical markets. Exceptional written, verbal, presentation skills and very detail oriented.

PROFESSIONAL EXPERIENCE

UNIVERSITY OF MISSOURI KANSAS CITY (UMKC), Kansas City, MO May 2015 – PresentNetwork Engineer

Cisco Unity Connection Ver. 10.5.2, Call Manager Ver. 10.5.1, UCCX, upgrade unity connection from 8.5.2 to 10.5.2.

Create Voicemail boxes for all campus employees and students (approx. 2800 mailboxes). Create generic mailboxes (dial in only) accounts. Delete voice mail boxes, create call handlers. Managing mailbox stores and moving mailboxes to the appropriate

mailbox store. Create Holiday schedules for multiple departments and updating on a weekly basis. Importing users and

managing distribution lists. Cisco Unified CCX Administration: 10.5.1 – managing skills and resources for departments. Cisco Unity Connection Serviceability 10.5.2 – run reports for department heads so that Unity Connection is kept

up to date. Most all voice servers are all running Red Hat Enterprise Linux 6. Approximately 22 voice servers including

backup servers. We use BMC Remedy IT service Management for all ticket tracking of incidents. Work with the server group to deploy new servers. Using BackupExec. Familiarity with the TCP/IP network protocol, DNS

KANSAS CITY ROYALS BASEBALL, Kansas City, MO July 1997 – June 2014Director of IT Operations (October 2011 – June 2014)

Led and mentored IT team of 7 professionals reporting to Director of IT Operations

IT Manager – responsible for all IT initiatives relating to AD, Exchange, laptop and desktop configuration and rollout for 450 users. Responsible for implementation of first Asset Management systems and ticket resolution. Assigning tickets to members of IT team and follow-up of all tickets. Installation of all TV’s throughout stadium and ensure they all talk to software system (Stadium Vision) created by Cisco. Responsible for all the AP’s throughout stadium. Game related duties as assigned.

o Systems Analysis & Development – responsible for weekly and biweekly payroll balancing, all SQL reporting and working with MAS500, General Dynamics (GP) and as400 programming and maintenanceof systems including reporting and defining users in SQL and GP

o Server Administrator – installing, supporting, and maintaining all servers and other computer systems, and planning for and responding to service outages

o Network Engineer - Established networking environment by designing system configuration; system installation, defining, documenting, and enforcing system standards

o Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.

o Secures network system by establishing and enforcing policies; defining and monitoring access.o Reporting network operational status by gathering, prioritizing information; managing projectso Tier I, II and III helpdesk – responsible for providing the best customer service to all field and office

personnel using laptops and desktops. Including all office equipment, copiers, fax, credit card machines and ticketing hardware

Manage and direct day-to-day operations of Information Technology/Systems with a structured process-oriented approach centered around a responsive Help Desk

Created a cohesive team and fostered a positive environment towards the success of the organization. Managed, directed and worked hand in hand with team to make sure all the I.T. operations for the 2012 All-Star

game went smoothly. Project included:o Worked with contractors to install new analog lines, additional IP phones added throughout stadium, over

3000 press members were hard wired. o Most places in the stadium were converted to press or photo upload areas, onsite trailers were hard

wired, tents hardwired, extra Access Points added at each ticket gate, Social Media tables built to go on warning track, moved time clocks for all event staff check in point, Broadcast area converted for specific broadcast companies, Pepsi can in water fountain needed two T.V.’s with DMP’s .requiring cable runs back to closets.

Oversee Information Systems throughout entire organization and responsible for day-to-day support. Monitor and optimize the reporting and resolution of technical problems using Spiceworks within the IS

department and across all business lines. Create, review and implement IS and telecommunication policies, procedures and systems that provide value and

safeguard the organization’s information/data, systems and/or technology across organization. Worked with executives and employees to manage the purchase, protection, licensing, maintenance and

replacement of information technology hardware devices and software systems. Worked with key staff from each department to develop short- and long-term objectives for technology through

daily and weekly communications. Collaborated with department heads to evaluate technology-related aspects of new business initiatives. Responsible for implementing and maintaining systems in use by Business Operations including Accounting (GP),

Work closely with Tickets.com, Marketing, Ballpark Operations, Security system as well as Baseball Operations video storage solution and Stadium Vision.

Hands on experience with: o Windows 2003 and 2007 Exchange servers, converting windows XP to Windows 7, Active Directory, MS

Office 2003, 2007 & 2013 applications. o Network infrastructure and its security. o Cisco client VPN installs and configuration. o Development of helpdesk with the use of Spiceworks for the ticket resolution process and submission.o Managing and directing the day to day operations of IT department.o Implementing policies and procedures that help reduce cost within the organization and control budgets.o Maintain IP Cisco phone system, Cisco voicemail system – adding/deleting user

Accomplishments/Projects Implemented first Asset Tracking system (Spiceworks} to reduce cost by 25% per year on CapEx Implemented stadium wifi for all fans – Sprint wireless network Rollout of GP (General Dynamics) for all financials Rollout of Microsoft Office 365 and Enterprise software licensing cutting cost by $500,000.00

Manager – Network / Telecommunications (June 2007 – 2010) Worked with development team and implementation of network and telecommunications for the organization and

stadium renovation projects including new Cisco IP phone system Perform hardware and software installations and/or configuration changes for client / networks Responsible for all connectivity including remote connectivity users of the stadium servers for Lotus Notes

replication of scouting databases and email. Assist in the evaluation of needs and recommendation of hardware and software solutions and budget planning Provide advanced tools and software for baseball operations to improve performance and decision-making Extensive experience with managing, planning and coordination of information technology Trouble-shooting problems that may occur on the computer servers and clients systems, network devices, Active

Directory network environment and MS Office Suite Directed and support the implementation of Treo’s and Blackberry server for all phones and MS2007 exchange

server with outside consulting services. Directed LAN /WAN, firewalls, and Cisco routers and switch installs

Accomplishments/Projects Added redundancy utilizing the cloud for all backups of emails and photos, cutting cost by 50%. Removed the Treo’s and Blackberry servers to cut cost by 65% to increase ROI by implementing users to

purchase their own cell phones. Hired individuals with expertise in their areas to remove the consultants that were hired. ROI was

increased by 25% first year and has grown by 15% every year after. Saving $150,000.00 /yr.

Manager – Client Services (October 1998 – May 2007) Responsible for configuration, maintaining, training and deployment of all laptops and client computers and

Windows Engineering Maintain tape backup / recovery responsibilities using VERITAS and ACRONIS software Hands on windows XP networking, including Active Directory, Windows 2003, Exchange 2007 Evaluates new software/hardware to determine usefulness and compatibility with existing software and hardware Manage memory usage of the network, network printing, and technical resources Hands on and Directs consultants on installation of new Cisco route, Pix, switches and wireless needs Internet connectivity, network management and IT security

Windows Engineer (July 1997 – September 1998) Setup laptops and desktops and convert OS to XP Order supplies needed to support organizations needs Responsible for peripherals in the stadium and satellite ticket stores Software and Hardware support Setup video projection equipment

UNIFIED GOVERNMENT OF KANSAS CITY KANSAS, Kansas City, KS October 1994 – July 1997Systems Coordinator

Supervised internal office employees (2) Implemented Novell network server for County Appraiser’s office Maintained CAMA (Computer Assisted Mass Appraisal) software system on mainframe computer Responsible for the technical and administrative development of the Mobile Video system which allows users to

view images of properties in Kansas City Kansas for tax purposes Gather specifications on computer equipment, supplies, software etc. and submit bids to the technical review

committee for approval

EDUCATION

Bachelor of Arts in Management of Technical Services, University of Ottawa, Overland Park, KS