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In this session thought leaders from state and federal government agencies describe how they were able to rapidly deploy Salesforce to quickly deliver outcomes across a wide range of service delivery areas. Deloitte shares the story of the US State of Colorado, while The Department of Communities and Social Inclusion SA (DCSI) and Australian Children's Education and Care Quality Authority (ACECQA) chronicle their use of the platform and vision for the future.
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Salesforce for government: a platform for multi-purpose service delivery
Mike de HenninPublic Sector Solutions Lead,
salesforce.com
/salesforceanz
@salesforce
Paul Fraser
Senior Manager, IT
Australian Children's Education and Care Quality Authority (ACECQA)
ACECQA and Salesforce – rapid business value
The best possible start in life
Who are ACECQA?
• ACECQA is a national agency, guiding the implementation of a national quality framework for childcare in Australia, including standards at centres and the qualifications of centre staff
• Approximately 80 staff
Why did we choose Salesforce?
• Cloud based infrastructure suits small org
• Service Cloud has core components already in place:
• Service console• Accounts, contacts• Chatter
• Rapid, low cost, flexible development with development partner
Online qualifications applications
Content to go here
The best possible start in life
Challenges• Rapid development can be a tough
sell to business leaders but the results speak for themselves
Recommendations• Involve business champions end to
end• Regular build reviews and flexible
requirements• Use a development partnerBenefits• Major modules delivered in weeks not
months
Intranet
Content to go here
The best possible start in life
Joe Young
Director - Disabilities SA
Department for Communities and Social Inclusion (DCSI)
What the DCSI provides
What DCSI does with the Salesforce Platform
How did DCSI start with the Salesforce Platform
Isolated and independently developed desktop
applications generated unknown data repositories
Increasing resources for process administration
High costs of replacement and maintaining software
Application build times reduced by-on average-50%
Provides a customised workflow enabling efficiency
and transparency across sites, customers and
consumers Consolidating data opens up a data view to
everyone
DCSI is developing a growing list of applications on the
salesforce platform, which is allowing innovation,
efficiency and transparency.
SQL Server
Service Providers
DCSIusers
Citizens
Citizen Portal
www.mysupportadvisor.com.au
Service ProviderPortal
• Individualisation of funding
• Contracting• Reconciliation of contract v actual
• Payments• Care/Case Mgt• Bed / Facilities Mgt• Rostering• NDIS Interface
Department for Communities and Social Inclusion - Salesforce.com
Reports
LocalNightly back-up
MySupportAdvisor.com.au
• First e-market place in Australia for people with disability.
• NGOs providing Disability services
• Search, Find, Review (consumer led quality)
• Client access to view their funding and supports
• NGO populates their data