Embed Size (px)
Citation preview
Opportunities Awaits. Risks Loom.
Right time to Outsource your healthcare services to Avantha Business Solutions
Opportunities Awaits. Risks Loom.
Modern healthcare providers facing new complex challenges with Avantha Business Solutions
3
INDEX
AVANTHA INTRODUCTION
OUR SERVICE OFFERINGS
OUR CLIENTELE
WHY AVANTHA BUSINESS SOLUTIONS?
OUR METHODOLOGY & FEATURES
BENEFITS OF PARTNERING WITH US
4
INTRODUCTION OF
AVANTHA BUSINESS SOLUTIONS
(PART OF AVANTHA GROUP, ERSTWHILE,
THE THAPAR GROUP)
AVANTHA BUSINESS SOLUTIONS
Part of $ 4 Billion Avantha GroupInception Founded in 2005; Corporate Office in Gurgaon, INDIA
Global Presence India : (New Delhi, Gurgaon,) United States : (St.Petersburg , Florida)
Focus SegmentsFinancial Services, Customer Relationship Management, Mobile OEM, Consumer Durables, Healthcare Services & IT Professional Services Group.
Accreditations ISO 27001 Certified
ABS Advantage
Adaptive Process KnowledgeDeep Domain Knowledge High Quality Delivery
Avantha Business Solutions (ABS) is a niche business process solution provider for global clients in diverse vertical and horizontal streams.
With a global footprint Avantha has presence in 90 countries with 25,000 employees.Avantha has an unmatched ability to help its clients' businesses grow by improving their customer support through voice & back end operations.
5
ABOUT AVANTHA GROUP
Founded 80 years ago the genesis of the Avantha Group lies in the erstwhile Thapar Group
The Group has business interests in diverse areas, including pulp and paper, power transmission and distribution equipment and services, food processing, farm forestry, chemicals, energy, infrastructure, information technology (IT) and IT-enabled services.
Group companies include :
• Crompton Greaves Limited, India's largest power equipment company.• Ballarpur Industries Limited (BILT), India's largest paper
manufacturer, both listed on the Indian stock exchanges• The Global Green Company• Biltech Building Elements Limited• Avantha Power & Infrastructure Limited• Solaris ChemTech Industries Limited
AVANTHA GROUP
7
Pulp and Paper - India’s largest manufacturer of writing and printing (W&P) paper.
Power T&D Equipment & Services - Pioneering leader in the management and application of electrical energy, with a presence in over 10 countries.
Food Processing - One of the sunrise companies within the Group's investment portfolio, processes and markets gherkins, jalapeños, pearl onions, capers, peppers, sweet and sour cherries, and sweet corn.
IT and ITES - Business process solution provider for global clients in diverse verticals and horizontal streams such as E- commerce, consumer electronics, finance and accounts, health care, financial services, human resource and knowledge process outsourcing.
Chemicals - India's largest manufacturer of bromine and bromine chemicals, and technical grade phosphoric acid.
Energy and Infrastructure - Power generation company with 191 MW of operational thermal power capacity.
Thapar University - Thapar Polytechnic College, Thapar Centre for Industrial Research & Development, and the Thapar University together constitute the Thapar Technology Campus (TTC).
Prestige Wines and Spirits – It is an Indo-European venture that promotes and imports premium wines and spirits into India.
CII- Avantha Centre - The CII-Avantha Centre for Competitiveness for Small and Medium Enterprises (SMEs) was established in 2004 with the aim of creating competitive and visionary SMEs.
PGTI - Formed in 2006, Professional Golf Tour of India (PGTI) is recognized as the official body of professional golf in India.
LINES OF BUSINESS AFFILIATED ORGANIZATION
AVANTHA GROUP
8
Healthcare
Services
F&A Services
CRMMortgage Services
Business Analytics
Our Service Offerings
9
Document ManagementRelease Of information Electronic ArchivingDocument Collections Special ProjectsEnd to End Revenue Cycle ManagementNew account set up Eligibility services Pre-certification services Medical Billing Accounts Receivable & Denial ManagementPayment PostingData Analytics/MISTrend AnalysisData AnalyticsAuditing
Finance andAccountingAccounts Payables Bank ReconciliationFixed Asset Reconciliation General LedgerFinancial Reporting Account ReceivableHR and PayrollServicesData entry & Record ManagementSalary updatesRetirement benefit administration.Reimbursement & incentive Management.Pay Roll Data Entry & CalculationDeductions Tax AdvisoryYear End Processing Full and Final Settlement
CRM ServicesInbound, Outbound & Email servicesComplaint registrationCustomer interaction servicesCustomer feedback surveyCampaign managementTele marketing servicesSales verification servicesOrder processingReplacement and refund management
OUR SERVICE OFFERINGS
Business Analytic Services
Statistical ModelingMIS & ReportingData/Information SynthesisQuantitative/Financial Statement AnalysisInventory optimization & reportingPurchase analysis & reportingBrand drug management and reportingCycle counting analysis & reportingAsset tracking
Loan Origination 1003/ 1008 Data Entry PricingRunning Underwriting SystemOrder Title, Appraisal, Flood, VOE & VORGenerate Program Disclosure (GFI & TIL)Indexing Loan DocumentLoan ProcessingOrder Title and Appraisal Title ReviewClearing Loan Condition Pre Underwriting Pre Closing Closing & FundingPost Closing and Due Diligence Examining TitleLoan Document Indexing
OUR CLIENTELE
11
Why Choose Avantha Business Solutions?
Operational Controls Technical ControlsManagerial Controls
Information Security & Technology Staff
Security Policy / Standards Development and Maintenance
Security Awareness Programs
Employee Recruiting and Termination Process
Physical access controls and monitoring (General work area and data center)
Fire Protection and Backup Power
Change Management
Audit Trail and Log Review
Site, Network, System Risk Assessments
Business Continuity Planning & Emergency Response
Audit Procedures
Network Information
Internet and Vendor Supplier connections and Remote access
Access Management, Network Security and System hardening
Firewall Engineering & Rule Base Maintenance
Virus Protection
Intrusion Detection System Engineering / Maintenance
Encryption
Disaster Recovery Plans
Data Segregation
MULTI LAYERED SECURITY
Network Security Data Security Physical Security
Logical Access Control
Authentication Mechanism
Security Transmission and Storage
Hardened all systems
Logical segregation for data control
3DES/ VPN/ SSL/ SSH encryption for data protection
Daily/ Weekly/ Monthly backup scheduled for all critical devices.
Firewall protected networkLogical segregation of data
control2 Layer architecture & Layer 3
SwitchesIntrusion detection and
prevention systemHardened network devicesImplemented port based
access 1 list on all L3 & L4 devices
User authentication sysLog analysis
Physical Access Control Installation of CCTVSecurity Guard at all the
entry/ exit pointsClean desk and clear screen
policy Information Security
awareness trainings Use of Camera, Cell Phones
& electronic devices prohibited
Physical segregated production area.
IT SECURITY & STRUCTURE
We are HIPAA compliant and ISO 27001 Certified !
Customer Retention
Our Management
Risk and Governance
Our Operations
Our Experience, Knowledge &
Setup Advantage
OUR MATCHLESS CAPABILITIES
s
15
OUR KEY DIFFERENTIATORSBrand AVANTHA
Highly Skilled Resource pool in Technology and CRM Operations
Deep Domain Knowledge and Expertise in Managed Services, BPO and CRM space
Matured and process driven Sales & Service approach
End-to-end capabilities to design and deliver quality services
Ability to invest on Infrastructure and People
Avantha Team is flexible for 24/7 support at no additional costs
Focus on improving key performance indicators, such as cost-to-serve and customer satisfaction.
Improve operational performance with established operating models and IT/application support.
Executive Management & Sponsorship
Quality of Shared Service Leadership
Clearly defined Scope of Activities
Standardized Processes
Change Management
OUR CLIENT RELATIONSHIP MODELEach of our relationships are customized to address the unique requirements of our Clients. We support two types of Project Models.
Offshore Research Centre
Attributes•Dedicated / ‘Full time’ Analyst Team•Project Team / Infrastructure / Security / Methodology / Quality / Timing – Tailored specifically to client requirements.•Define SLA
Benefits•Reduced Cost•Increased Synergies between Client and Salient’s Team•Confidentiality Firewalls •Improved Efficiency & Quality – Team Consistency
Onsite Support•Consulting•Account Relationship
On Demand Projects
Attributes
•Access
•Multi-Industry / Global coverage
•Rapid Project Initiation & Conduct
•Disciplined Project Management
Benefits
•No volume commitments
•Fixed Cost Engagements
•Rapid Response
17
Improved Hiring and Screening Criteria
Improved Agent Skills
Improved
Hiring
Training
Transaction Processing
Audit Process
Agent Feedback
Quality Analysis
Improved
PerformanceCompliance
Quality Control
• Revised Training Curriculum• “Best of Best” Examples• Process and System Improvements• Coaching Skills and Supervisor Training
OUR QUALITY MEASURES
OUR SEVEN KEYS TO SUCCESS
Scalability
Transition Expertise
Process Excellence
Approach
Value Addition
Skilled Work force
Cost ArbitrageAvantha’s unique blend of near shore and offshore services to its clients gives our clients the advantage of cost arbitrage up to the tune of 40% depending upon the nature of project assigned
Dedicated, passionate and hands-on management team, qualified employees with required professional / technical skills
Successful migration and implementation ensured by seamless integration.
End-to-end solutions using best in class tools & methodologies; focus on quality and stringent service delivery standards
A unique blend of near shore / offshore capabilities to meet client requirements
Focus on high value-add business processes for the client that combine innovation & total quality management
Ability to scale up rapidly
18
OUR BUSINESS MODEL ADVANTAGES
Business Growth
Value Additions
Shared Service Strategy
Strategic Execution through end to end possessing
Move up the Value ChainShared Services – Process PyramidBusiness units – Risk Management & Decision Support
Creating Shared Service for F&A, HR, Supply Chain, Analytics, IT Operations in Phased Manner
Achieving Transformation Requires Focus on all Three Rings
AssessSourcing Strategy
Opportunity Identification
Sourcing OptionsChange Enablement
DesignProcess Mapping
Technology LinkagesVendor Evaluation
People FocusProcess Teams
Assess – Review current state & future plans of process centralization opportunitiesDesign – Identify key requirements and create a blueprint to implement in shared services environment.Deliver – Plan & implement key requirements to set up SSC & enable servicing Business Units as SSC Optimize – Enable stabilization of processes for SSC and step towards process improvements.
OUR METHODOLOGY
BENEFITS OF PARTNERING WITH US
• Unique blend of near shore / offshore capabilities to meet client’s needs• 24X7 business model that gives our clients the advantage of being up to date in their
daily operations.• Implementation of total quality driven management initiatives for process and productivity improvements• TQM includes defect prevention program, metrics program, automation of process and introduction of new tools• Constant benchmarking by our quality experts against global standards and innovations to reduce costs and ensure an end-to-end quality culture
Our Unique Features
Infrastructure• 35,000 sq. ft of onshore / offshore capacity• Multi-location capability of operating 24 x 7 x 365• Power supply through three different resources• High network and data security• Dedicated connectivity with high speed, bandwidth and redundancy• Open and modular technology environment that facilitates integration with versatile client platforms
Contact us9800 4th Street North, Suite 200St. Petersburg, Florida 33702Tel: (727)201-5453
Bestech Business Tower, 1st FloorSector 48, Sohna Road, GurgaonHaryana, INDIA 122018Tel: (91)124-434-3434Fax: (91)124-434-3409
Email : [email protected]
THANK YOU
