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www.executiveboard.com© 2012 The Corporate Executive Board Company. All Rights Reserved. CEB4363912SYN
This summary may not be reproduced or redistributed without the expressed permission of The Corporate Executive Board Company.
About CEB
CEB is the leading member-based advisory company. By combining the best practices of thousands of member companies with our advanced research methodologies and human capital analytics, we equip senior leaders and their teams with insight and actionable solutions to transform operations.
Prepare IT to Drive Productivity in the New Work EnvironmentA Productivity View for IT Executives
Why This Matters
To meet their goals, business leaders want a 20% increase in productivity, yet the traditional ways IT drives productivity—such as process automation and standardization, shared services, and offshoring—are running out of steam.
At the same time, the way work gets done is changing fast, so IT must equip teams within and beyond the company to collaborate, work globally, and generate insight from data. When asked whether the support they receive from IT enables them to be fully productive, 61% of employees say no.
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+1-866.913.8101
https://cio.executiveboard.com
IT Enables Me to Be Fully ProductivePercentage of Employees
Business leaders want a 20% productivity boost, here’s how IT can deliver.The workplace is more interdependent, knowledge intense, and fast changing than ever before, but IT hasn’t kept up. Productivity now comes from helping teams of employees get knowledge work done, yet IT is set up to automate processes and enable people. Sixty-one percent of employees report that they lack the technology they need to be fully productive.
What Most Companies Do
Most companies are still set up to drive process automation. IT relies on business leaders to translate employee demand and treats employees as a single group with stable, long-term needs that can be supported with one enterprise solution. IT assumes employees have the skills to do their jobs and only need help understanding the tools IT provides.
n = 983.
39% Enables
61% Does Not Enable
www.executiveboard.com© 2012 The Corporate Executive Board Company. All Rights Reserved. CEB4363912SYN
This summary may not be reproduced or redistributed without the expressed permission of The Corporate Executive Board Company.
About CEB
CEB is the leading member-based advisory company. By combining the best practices of thousands of member companies with our advanced research methodologies and human capital analytics, we equip senior leaders and their teams with insight and actionable solutions to transform operations.
How CEB Can Help You
Using our unique insight and data on how work is changing and what this means for IT, we will help you increase employee productivity by building an IT organization with the strategies, skills, and governance models to understand and deliver on employee needs.
What the Best Companies Do
The best companies are making five changes to the way IT enables employee productivity:
1. Refocus on Team Productivity—As opportunities for process automation run low, IT will refocus on enabling teams, not just individuals, to be effective at collaboration and knowledge work.
2. Shift Support from Tools to Employees—IT and other corporate functions will redefine support, moving away from teaching how to use a tool and instead helping employees build the skills they need to effectively collaborate, apply judgment, and use data for decision making.
3. Separate Flexible Interfaces from Foundational Data—IT will cease to be the sole provider of interfaces and will build an integration and security layer that connects a portfolio of interfaces with internal and external sources of data.
4. Prioritize the IT–Employee Relationship—IT will shift attention from business leaders to frontline employees. It will build a direct relationship with employees, define new segments, and develop skills in areas such as market research and product development.
5. Adopt “Test and Learn” IT Strategy and Budgets—IT’s strategic planning and budgeting horizons will become much shorter and more iterative as IT stops trying to anticipate demand with long-term plans and improves its ability to be reactive.
Prepare IT to Drive Productivity in the New Work EnvironmentA Productivity View for IT Executives
Contact CEB to Learn More
+1-866.913.8101
https://cio.executiveboard.com
