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Frequently  Asked  Ques0ons  

8 ways to create great workforce experiences that really drive productivity

Justin McWhorter

About Justin McWhorter

Justin McWhorter Justin is an expert in how the intersection of technology and HR is changing work trends.

He is a self-proclaimed People Geek at Sage People, part of Sage Business Cloud, a global HR and People System that helps global mid-sized organizations apply new ways to acquire, manage and engage their workforce.

He has over 15 years experience in helping companies identify, recruit and retain the best talent in the marketplace, while equipping business leaders to understand their people better through workforce analytics.

Why employee experiences matter

We’re in the midst of a war for talent

Successful businesses need good people

There’s an engagement and productivity crisis

Source: Effectory International 2016

31%

29% global

average

39%

27%

25%

26%

Disengaged employees cost the US between $450-$550bn each year in lost productivity

Productivity is stagnant People are not engaged

Just 1 in 3 people at work are fully motivated and engaged

Deloi'e  and  Facebook,  Transi3oning  to  the  future  of  work  and  the  workplace,  November  2016    

Culture, engagement and beyond

The employee journey

Focus on the workforce experience

Great workforce

experiences drive

performance

Revenue increases two fold… Revenue per employee triples… Profit per employee quadruples… …over companies that don’t invest in employees. This is an economic argument – not a HR one.

Our research backed this up

see being valued and recognized as the most important aspect of their work

3,500 employees surveyed across US, Canada & UK

Workforce experiences matter We polled 3,500 workers

1/3 of employees

admitted they’re productive for

less than 30hrs a week

78% said positive workforce

experiences have a huge impact on

productivity

92% of younger generations said positive experiences impact productivity – a demographic that will comprise 50% of the

workforce by 2020

12% of employees are asked

regularly what would improve experiences

66%

8 ways to deliver great workforce experiences that really drive productivity

1. Offer flexible, agile and remote working

•  Building a

The way, when, how, and where the workforce works is changing – companies need to respond

2. Use analytics and People Science to drive decisions

92% of companies do not have the people

insights they need

37% are using

data to inform people

decisions

83% of HR leaders agree people

decisions should be

based on data and analytics People

Science Single

version of the truth

Realtime Integrated

Usable Accessible

Relevant Reliable

“My job as Chief People Officer- have a sustainable and predictable supply of talent that can help the business execute against its business strategy. The the only way for me to do that is to have clear insight, analytics, and data”. Marilyn Miller, Chief People Officer, Alfresco

From instincts to insights

Poll

3. Personalize experiences for your workforce

There are five distinct generations in the workforce with different needs and aspirations

4. Show employees you value and recognize them

It’s not just about

benefits at work, but

being valued

Just 5% of employees said

they valued office games like ping

pong tables in the workplace

50% of workers think office games

are a distraction

Only 9% of employees

think company outings are

valuable

66% of respondents said being valued is important

40% of companies think

benefits & games are important to employees

Are fringe benefits the answer?

5. Invest in worker wellbeing

39% of respondents said they believed HR and People teams could do more to improve wellness

•  Employer wellness programmes reduce a company’s average healthcare costs by around $360 per employee per year (RAND)

•  …that’s a return of $1.50 for every dollar

invested in wellness (RAND) •  One Fortune 500 company saved $250m over

10 years in total through wellness programmes (Harvard)

•  Employees who rated their wellbeing as ‘high’

had 41% lower health-related costs (Gallup)

6. Bring the C-suite on board

HR Directors and Chief People Officers – you can’t do this alone This isn’t a HR issue; it’s a company-wide issue, and you need buy-in

Poll

7. Provide mobile experiences for your workforce

Employers see tech as consumers first, employees second They expect self-service technology that’s made for them and not HR teams

8. Ask your employees!

Continuously design better ways of working

Just 12% of employees are regularly asked what would improve their work experiences; 47% have never been asked at all

Use a system which enables you to deliver great experiences

Company branded

portal

Tailored processes

Integrated employee

communications

Self service & people analytics

Health & wellness

Pulse feedback surveys

Designing better ways of

working

Improve engagement, performance, retention and your ability to acquire the best people

Mobile experiences

Summary

Offer flexible, agile and remote working

Use analytics and People Science to drive decisions

Personalize experiences

Show employees you value and recognize them

Invest in worker wellbeing

Provide mobile experiences

Bring the C-suite on board

Ask your employees

Q&A

Next steps Download the report today

Why your workforce isn’t working

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Register  for  the  next  webinar!  ACTIONABLE STEPS TO IMPROVE YOUR EMPLOYER

BRAND

Wednesday, December 20, 2017

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