Being Pro-active new way of tracing within Oracle Payroll

Ahmed Jassat APPS DBA +27 76 44 11 873

• Who am I ?

Ahmed Jassat has over 12 years of experience in working as an Oracle APPS DBA; he has done numerous implementations in the financial services, mining, manufacturing, information technology and healthcare sectors. He works as being Pro-active is improving customer experience in the Oracle Ebus suite. Ahmed is a member of the Oracle customer advisory board and has presented at the SAOUG 2011. He has mentored and trained clients around South Africa. Ahmed’s white papers have been recognized globally and he has been interviewed by Oracle Media network, Oracle Customer success and Oracle Advanced customer services. He is passionate on being PRO-Active and resolving issues before they occur

HR user picks up problem

Oracle request HR trace from medscheme

DBA called to start Trace

Once Trace is running on server user is called

Once Request is completed DBA is called to stop trace

DBA uploades file to Metalink and this process can take place a number of times

Old Process of HR TRACE

Oracle Support and Medscheme Support can work with each other without the need of a APPS DBASaving a lot of steps and timeFunctional Support User can do traces without the need of an APPS DBA

New Process

Training video = http://www.youtube.com/watch?v=_c2oZLSzA6c

Advantages Functional User can do tracing without the need of APPS DBA From 7 steps to 2 steps Quicker SR resolutionSaving on Overtime for everyoneFrom 2 client resources to oneNo more ftp of filesAn OWC can be taken immediatelyOracle can see the issue immediately No miscommunicationImproving the Oracle Product

The more proactive you are, the less reactive you'll need to be!

• Thank You !!!

Ahmed Jassat+27 76 44 11 873Ahmed.jassat@yahoo.com

“The more proactive you are, the less reactive you'll need to be! "