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Jary Carter Co-Founder and CEO of OroCRM @JaryCarter

OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events

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Slides from OroCRM CEO Jary Carter at 2013 Meet Magento Events, discussing open source ecommerce CRM.

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Page 1: OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events

Jary CarterCo-Founder and CEO of OroCRM@JaryCarter

Page 2: OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events

Real LifeChallenges

Page 3: OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events

You need your customers more than they need you!1

Page 4: OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events

Customers share more information than they ever have.2

Page 5: OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events

Technology doesn’t always play nicely.3

Page 6: OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events

The only source of

sustainable competitive advantage:

Page 7: OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events

Create a better

Customer Experience.

Page 8: OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events

Customer Interaction

• Discover• Evaluate• Buy• Access• Use• Get Support• Leave• Re-Engage

Page 9: OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events

3 Levels of Customer Experience

Page 10: OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events

3 Levels of Customer Experience

MEETS NEEDS

Page 11: OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events

3 Levels of Customer Experience

MEETS NEEDS

EASY

Page 12: OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events

3 Levels of Customer Experience

MEETS NEEDS

EASY

ENJOYABLE

Page 13: OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events
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Marketing

Sales

Page 15: OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events

Marketing

SalesRelevant Customer Interaction

Page 16: OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events

Marketing

Sales

Multi-Channel view of customers.

Page 17: OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events

Flexibility - Match OroCRM to YOUR exact business process.

Page 18: OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events

Dashboards and Reporting

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Join the Cause!

Join our Partner Program

Become a Beta Customer

Page 23: OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events

Thank you for listening.

http://www.orocrm.com

@orocrm

@jarycarter