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User Centered Design-Examples-ROI Statistics for UX-Sell UX process to Stakeholders-Omnichannel Experience Boom-Disney Omnichannel Example
By
Ganesh Murugan
https://ganeshmuruganuxdesigner.wordpress.com/
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Coffeepot for masochistsInvented by the French artist Jacques Carelman for coffee
Copyright @ Don Norman collection, after Carelman's "Coffeepot for Masochists." Photo by Ayman Shamma.
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Norman DoorA door, that upon appearance, doesn’t quickly convey how it is to be opened
@copyright http://bit.ly/1Uxzue5
@copyright http://bit.ly/1WTt0HP
@copyright http://bit.ly/1WTt0HP
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Philippe Starck juicer, produced by Alessi
Copyright @ Don Norman
Gold Platted special edition juicer
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Why UX? Lets get into statistics
Copyright @ http://bit.ly/1t6a1rk
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Why UX? Lets get into statistics
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Why UX? Lets get into statistics
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User Centered Design
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How to address Pitch – Sell Value to Business Owners
Copyright @ http://bit.ly/1gXkN3D
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How to address Pitch – Sell Value to Business Owners - Example
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Disney’s Omni-Channel User Experience
After trip is booked
Responsive Disney.com / Trip Planning site
My Disney Experience site - Fast Pass, In park Dining Reservation
Copyright @ http://bit.ly/1VUDYxN
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Disney’s Omni-Channel User Experience
On the Park
My Disney Experience Smartphone app- can check and change their FastPass choices and check other attraction wait times while on the go.
Magic Band - wristband embedded with short-range RFID and long range Bluetooth technologiescustomized theme park experience – Disney resort hotels, MagicBands are used as room keysJust tapping your wristband unlocks the doorGuests can also order food with their wristbands at Disney restaurants and food carts.
Magicband
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Disney’s Omni-Channel User Experience
Tap for entry
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http://bit.ly/1SC5OIN
Tap for photo Buy later
Photopass System
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Other Omni channel Experience
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Other Omni channel Experience
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There are lot of good UX design
Booking UX to boarding pass
Changing brand perception of staying in stranger house and killer UX
Changing brand perception of travelling in stranger stranger and killer UXDetailed user journey of coffee
experience
Omni channel experience
Omni channel experience
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Equation to End this Session
UX - U = X
Stop building products which no body wants. Already enough of wasted products.
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Thanks for watching
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https://ganeshmuruganuxdesigner.wordpress.com/
