Company ProfileEudata was founded in 2006 as a system integration company focused on customer care

From 2011 is on the market our multichannel solution

Eudata is the leading company of a group where are working more than 80 people, with a turnaround of about 5 million euros

Are your Customers Happy?

Customer Service makes the difference between happy and unhappy customers

What if you have poor Customer Service?

Lost of Sales OpportunitiesChurn

Brand impactsInefficiency of your team

Eudata Solution is a Customer Centric

Platform designed to manage innovative

channels and communication flows

Our Target

Redefine the Customer Service market space, becoming the most innovative application used by Enterprises to deal with end customers

Thanks to its flexible structure, Eudata WCS can be a point solution if you need only specific features (like chat, video chat, email, …) or your multichannel / omnichannel / cross channel solution

Online Self

Comparison

Customer Engagement

and Support

HappyCustomer

Go to the Branch to sign a Contract or

buy a product

Will Be AutomaticallyRecognized and

a consultantWith all his detail will welcome him

Customer CentreSend to the Branch

The details

Seamless Multichannel Customer Experience

Video Chat for Customer Service

“We consider our inclusion in the Cool Vendor report by Gartner a great confirmation of our mission to enable our customers in providing the greatest digital experience while engaging their clients using web or mobile devices,” said Sandro Parisi, CEO of “Eudata srl”.

BIG Market Applauses

140.000/month session

5000/day Session

3000/day concurrent agents

10 Enterprise Companies

More than:

References:Business Case: http://www.eudata.biz/case-studies/

Our Valuable Friends

External Connectors for Agent/Expert

CRM Integration via standard API

Visual Partner Map

Industries: Finance, Public Administration, Utilities, Fashion, Food

Feel Free to Design your Customer’s Experience…

Agent Experience

Customer Position

Customer Info

Chat Window

Collaboration

Agent Status

Video Panel

(Option)

Reduce Area

CRM

Session Control

Hipo Sighted

WCSOur Real Time Channels

CHAT AUDIO/VIDEOEudata solution detect automatically your device

and set the best protocol to use between WebRTC, Flash or native

Clientless

Our Customer Success Case

http://www.eudata.biz/unicredit-video-contact-center/

Unicredit BankUnicredit Group is one of the European leading financial institute with branches in Italy, Germany, Austria, Croatia and in many other countries.

Next StepMobile Access Under Evaluation

Expert Advisor, integrated with MS Lync Running

Proactive Engagement Under Evaluation

Video Recording Under Evaluation

Active Customers: 8MAgents: 800

60000 customers served per year

Our Customer Success Case

http://www.eudata.biz/mediolanum-video-contact-center-expert-advisor-mobile-proactive/

Mediolanum BankMediolanum is the leading online bank in Italy

Next Step

Mobile Access Active

Expert Advisor, Active

Proactive Engagement Under Evaluation

HTML5 Support Under Evaluation

Active Customers: 1MAgents: 350Family Banker: 5000

https://www.youtube.com/watch?v=_sji-p6g4QA

Our Customer Success CaseIntesa San PaoloIntesa San Paolo is one of the leading italian financial institute. ISP uses WCS from 2011 to support customers through contact center agents. The solution is fully integrated into their contact center, agents will use the same phone to receive traditional calls and Web Calls. The platform is also integrated with ISP CRM in order to track and manage the customer.

Next Step

Platform update to add new features Running

Agents: 400

240.000 customers served per year

Award: Cerchio d’argento 2011 – Cat. Nuovi Servizi

Our Customer Success CaseZagrebacka BankaZaba Bank is the leading financial institute in Croatia. They are using WCS to address innovative and personalized customer experience to digital customers.

Next Step

Mobile Access Under Evaluation

Platform Upgrade Running

Proactive Engagement Under Evaluation

Video Recording Under Evaluation

Agents: 50

60000 customers served per year

https://www.youtube.com/watch?v=7pwHrDLk-mE#t=17

Local Branch

Personal BankerCreate real time communications between customers,

Experts or branch employeesCustomer

2

Design your Customer Journey

Reuse your InfrastructureCRM, Contact Center, Presence

Ready for the futureTechnologiesWebRTC, Social, Next Business Action

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eudataVia Melchiorre Gioia 55/C

20124 Milano

tel.: +39 02 45495098fax : +39 02 45495099