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Negotiating with Vendors: Dos and Don'ts by Adam Chesler, ASTD

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Preconference Wednesday, Nov. 3, 9:00 AM Negotiating plays a major role in library administration and operation: negotiating for a share of scarce personnel and financial resources; developing contracts with vendors and suppliers; and liaising effectively in cooperatives and other common interest groups. Join a seasoned group of library and information industry negotiators who will share their experience in defining objectives, devising strategies, and measuring success in negotiations.

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  • 1. Negotiating with Vendors: Being Prepared
    2010 Charleston Conference
    Licensing Electronic Content
  • 2. Whats a License?
    Sanction granted by one party to another to perform activities that are otherwise not permitted or clearly defined
    Legal instrument establishing rights of BOTH parties
    A contract; an agreement
    Consists primarily of:
    A body, with general terms/conditions
    Appendixes/Attachments/Schedules, Exhibits addressing specific terms/conditions/issues
  • 3. Why Sign A License?
    A verbal contract isnt worth the paper its printed on.
    Samuel Goldwyn
    Trust everybody, but cut the cards.
    Finely Peter Dunne
    Those who trust in chance must abide by the results of chance.
    Calvin Coolidge
  • 4. Some Other Reasons
    To affirm rights/privileges and define limits; to protect against abuse
    To specifically detail obligations
    Traditional law/custom may not cover all relevant issues
    Specific allowances may be available, but not defined elsewhere
    License supersedes other instruments (eg, if license prohibits ILL, licensee cannot claim right under fair use)
  • 5. Preparations: Your Institution
    Confirm access is necessary
    Do you have it via an aggregator, or a consortium?
    Is it available for free (eg, Project Gutenberg) and is that platform acceptable?
    Do you hold the content (current or previously-published volumes) or is it a new order?
    May affect back-file access privileges or pricing
    Have IP range on-hand, or where vendors can get it
    IP info should be kept up-to-date up-to-the-minute up-to-date)
    Know IP number(s) of your proxy server
    Know your internal selection/licensing process
    Do you prefer to pay directly or via an agent?
    Are your subs consolidated or spread out and how will this be tracked?
    Who executes the agreement?
    Have institutions contact points on hand
    Billing, technical issues, content decisions, etc
    Know to which Shibboleth federation your institution belongs (if any)
    Know your link resolvers
  • 6. Preparations: Your Vendor
    Confirm if/where content exists online
    Preview providers license/terms and conditions
    Business/sales issues may be in different document from terms/conditions
    May have different licenses/terms for books and journals
    Watch out for click-throughs
    Will they bill through your subscription agent(s)?
    Find out who has final say over prices, terms (know their process)
    Get contact names
    Primary and back up
    May be different contacts for tech support, customer service, etc
  • 7. Use
    Content swaps/cancellations permitted?
    Course packs/e-reserves?
    Fair Use: addressed to your satisfaction?
    ILL requirements (email? print? print/fax?)
    MARC records supplied?
    Reduced fees for non-subscribed materials?
    Rent to own?
    Statistics
    COUNTER-compliant? SUSHI?
  • 8. Access
    Authentication
    IP ranges vs passwords
    Concurrent use restrictions
    More common in database agreements than primary content licenses
    Devices: are there restrictions on downloading to readers?
    DRM (more frequently encountered in e-book orders)
    License vs purchase
    Point of access
    Who controls access/data publisher or third party host?
    Post-cancellation rights
    Via local media or servers? Third parties? Publishers website?
    Proxy servers permitted?
    Important for remote access
  • 9. Legalese
    Breaches (resolution, remedies)
    Confidentiality
    Definitions
    Governance
    Indemnity clauses
    Notification
    Obligations
    Term
    Termination
    Warranties/representations
  • 10. Final Observations
    Negotiations require information and patience
    Understanding your institutions/groups strategy/needs regarding e-content
    Know whats negotiable and whats not
    Dont negotiate piecemeal: think big picture
    Be aware of the vendors requirements/objectives
    Goal is a MUTUALLY-agreeable license
    Negotiations shouldnt be acrimonious or personal
    Dont be afraid to ask or explanations of anything
    If you dont ask, you dont get (attributed to Gandhi)
  • 11. Some resources
    http://www.licensingmodels.com
    http://www.licensingdigitalcontent.blogspot.com
    http://www.library.yale.edu/~llicense/index.shtml
    A Licensing Survival Guide for Librarians
    http://www.informaworld.com/10.1080/15424060902932201
  • 12. Contact Information
    Adam Chesler
    Alexandria, VA
    Mobile Telephone:571-CHESLER
    (571-243-7537)
    E-Mail: [email protected]