KNOWLEDGE MANAGEMENTCertificate in Managing Organizational Knowledge

Organized by:

21 - 22 May 2012 • Abu Dhabi University, Abu Dhabi, UAE

Email: bookings@adu.ac.aeToll Free: 800 2212 Fax: +971 2 586 0256

Course DescriptionEffective knowledge sharing throughout an organization enhances employee performance, fosters innovation, and facilitates the exchange of its most important commodity—the “know-how” of the people who make the difference between success and failure. Leveraging organizational knowledge for maximum impact requires approaches that include,

but also transcend formal training. Now, workplace learning and performance professionals have a major role in enabling access to

critical knowledge and expertise in real time, wherever and whenever work gets done. More than just repositories of content, emerging

Knowledge Management (KM) practices also include fostering collaboration and access to experts, as well as a multi-disciplinary approach where knowledge is directly and

systemically integrated directly into the workplace, often as a function of the job itself.

And, with the emergence of web 2.0 tools in areas of knowledge creation and distribution, as well as social

networking, the characteristics and design of knowledge management solutions become more flexible and less complex,

enabling everyone to participate in generating and managing organizational intelligence and “smarts.” The implications of this new

information revolution are incorporated into this non-technical, strategic workshop.

With the amount of knowledge doubling every two to three years, managing organizational knowledge becomes a vital activity for organizational success. This two-day program looks at knowledge management from both an organizational and a learn-ing function perspective, and helps participants adapt a more dynamic set of offerings that improve workplace learning and performance.

Enhance employee performance and foster innovation

KNOWLEDGE MANAGEMENTCertificate in Managing Organizational Knowledge

AudienceThis program is designed for professionals who want to understand knowledge management and how to provide leadership in their organizations with a broader array of learning and performance solutions that meet the critical information needs of the work-force.

Learning ObjectivesAfter the workshop, participants will be able to:

• Develop a vision and strategy for a knowledge-centric workplace, ensuring that it integrates with the organization’s business strategy

• Evaluate and determine appropriate uses for current and emerging knowledge management tools and technologies, including web 2.0 ap-proaches, to support work-centered learning and performance

• Manage the information life cycle, from identifying, defining, and creating knowledge assets, including knowledge mapping, through managing, distributing, and sharing information, and, ultimately, to assessing the value KM brings to the organization

• Examine the design of workplace and social environments that encourage and facilitate knowledge creation, sharing, and innovation

• Analyze organizational readiness for knowledge management and implement appropriate strategies to assure successful organizational implementation.

Mason Holloway currently serves as Director of the Beacon Performance Group. He is an accomplished professional in the areas of performance improvement, managing organizational knowledge, and organizational devel-opment. A proven key performer with over 20 years of experience in senior leadership, organizational design and development, strategy development, performance improvement, human capital, and knowledge and change man-agement. Skilled at delivering results both strategically and tactically with a solid record of partnering with senior level (VP and C-level) clients to identify challenges, sight and map the appropriate strategic response, then detail and lead the execution of targeted initiatives to achieve that strategy.

Mr. Holloway is recognized as a savvy professional and thought leader with strengths in analyzing human performance improvement opportunities, cap-turing and managing critical organizational knowledge, reengineering busi-ness processes, presiding over strategy development and “insight” sessions, and building consensus while managing change, and building high-functioning, effective teams that achieve dramatic results.

FacilitatorMason Holloway

Email: bookings@adu.ac.aeToll Free: 800 2212 Fax: +971 2 586 0256

Event

Knowledge Management

Dates

21 - 22 May 2012 US $1,700US $1,450

PriceEarly Bird Discount(book before 26 April 2012)

SUM/T/009

3 EASY WAYS TO REGISTER

bookings@adu.ac.ae

800 2212

+971 2 586 0256

Terms and ConditionsPayments:A confirmation letter and invoice will be sent upon receipt of your registration via email. Please note that the full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. Payment must be received within 30 days of the invoice being issued.

Cancellation:If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled within 7 days of the event are subject to a fee of 50% administration charge. Registrations cancelled less than 7 days before the commencement of the event must be paid in full. Abu Dhabi University Knowledge Group will not be liable for refunds should visas not be obtained. Any refund will exclude any flight or hotel cancellation charges. By submitting your registration you agree to be bound by the terms and conditions in full.

Program Changes:Abu Dhabi University Knowledge Group reserves the right to make changes to the program, venue and timings at any time without prior notice.

Visas:ADUKG is not responsible for arranging your visa. If you require a visa, you should contact the hotel you wish to stay at as soon as possible.

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