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In many situations the end user notices application degradation before the IT organization does and this damages the creditability of IT. In addition, there has been a recent explosion in regards to how much bandwidth-intensive recreational traffic (such as Internet Radio) transits the typical corporate WAN. Learn key techniques that IT organizations can use to better manage and control application usage on the corporate WAN.
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Managing and Controlling Application Performance
David Messina, VP Marketing XangatiInterop Las Vegas: 4-29-2008
2© 2008 Xangati, Inc.
Organizations lose 35 days of productivity per
year, per employee due to poor performance
and availability of networked applications.
—Yankee Group: Application Management Survey
3© 2008 Xangati, Inc.
Silo Management Fosters Negative Perception of IT
NETWORKSUSER DEVICES APPLICATIONS SERVERSSTORAGE
LAN
WAN
“Traditional products are built for functional silos…performance problems transcend silos.”—Metzler, Kubernan Research, 2007
4© 2008 Xangati, Inc.
Problem Identification is 90% of Repair Effort (Yankee Group)
Problem Identification Resolution
90% 10%
Problem identification must be treated as an integrated multi-team discipline
“User symptomtaken at
face value”“Pour through
mountainof data”
“Silo productshows silo tobe issue-free”
“Ownershipping pong”
5© 2008 Xangati, Inc.
NETWORK OPERATIONSHELP DESK APPLICATIONGROUP
SERVERGROUP
STORAGEGROUP
LAN
WAN
IT Must Be United with a New Silo-Free Approach
6© 2008 Xangati, Inc.
LANREMOTEOFFICE
Load Balancer
Server B
SAP
Router A
Citrix
Subnet 1
Salesforce.com
Desktop B
Laptop 1
DR storage
SAN device
Smartphone C
Subnet 10
Server A
ALL Servers, Clients, Applications and Networks (S,C,A,N)
Discovers and Creates Identities
7© 2008 Xangati, Inc.
Tracks ALL Interrelationships
LANREMOTEOFFICE
8© 2008 Xangati, Inc.
Builds Behavioral Profiles for Every S,C,A,N
LANREMOTEOFFICE
Who?
What?
When?
Where?
How much?
9© 2008 Xangati, Inc.
Enables You to Step Inside Your IT Infrastructure
TOKYO
SILICON VALLEY
LOS ANGELES
CHICAGO
HEADQUARTERS
10© 2008 Xangati, Inc.
Step Inside Your IT Infrastructure
LOS ANGELESTOKYO
SILICON VALLEY CHICAGO
HEADQUARTERS
USER LADATA.TW
11© 2008 Xangati, Inc.© 2007 Xangati, Inc
Case Study: Video Server as a Bandwidth Hog
Logistics Desktop
Shipping & inventory app. slow
Reported to: Apps. team
Accounting Desktop
Financial application slow
Reported to: Apps. team
Extranet ServerCustomer facing portal slow
Reported to: Extranet team
Unmanned Video Server
Dramatic increase in Internet bandwidth used.
Increase in # of endpoints served.
New endpoints aren’t known customers.
12© 2008 Xangati, Inc.© 2007 Xangati, Inc
Sluggish Email
Intermittent
Internet Issues
Documentum is Slow
Failing DNS Server
Case Study: Network Service Brings All Apps to Their Knees
13© 2008 Xangati, Inc.
Summary
• IT has a mandate to improve app productivity
• Complex interactions result in complex problems
• New silo-free approaches are a must
