Managing and Controlling Application Performance
David Messina, VP Marketing XangatiInterop Las Vegas: 4-29-2008
2© 2008 Xangati, Inc.
Organizations lose 35 days of productivity per
year, per employee due to poor performance
and availability of networked applications.
—Yankee Group: Application Management Survey
3© 2008 Xangati, Inc.
Silo Management Fosters Negative Perception of IT
NETWORKSUSER DEVICES APPLICATIONS SERVERSSTORAGE
LAN
WAN
“Traditional products are built for functional silos…performance problems transcend silos.”—Metzler, Kubernan Research, 2007
4© 2008 Xangati, Inc.
Problem Identification is 90% of Repair Effort (Yankee Group)
Problem Identification Resolution
90% 10%
Problem identification must be treated as an integrated multi-team discipline
“User symptomtaken at
face value”“Pour through
mountainof data”
“Silo productshows silo tobe issue-free”
“Ownershipping pong”
5© 2008 Xangati, Inc.
NETWORK OPERATIONSHELP DESK APPLICATIONGROUP
SERVERGROUP
STORAGEGROUP
LAN
WAN
IT Must Be United with a New Silo-Free Approach
6© 2008 Xangati, Inc.
LANREMOTEOFFICE
Load Balancer
Server B
SAP
Router A
Citrix
Subnet 1
Salesforce.com
Desktop B
Laptop 1
DR storage
SAN device
Smartphone C
Subnet 10
Server A
ALL Servers, Clients, Applications and Networks (S,C,A,N)
Discovers and Creates Identities
7© 2008 Xangati, Inc.
Tracks ALL Interrelationships
LANREMOTEOFFICE
8© 2008 Xangati, Inc.
Builds Behavioral Profiles for Every S,C,A,N
LANREMOTEOFFICE
Who?
What?
When?
Where?
How much?
9© 2008 Xangati, Inc.
Enables You to Step Inside Your IT Infrastructure
TOKYO
SILICON VALLEY
LOS ANGELES
CHICAGO
HEADQUARTERS
10© 2008 Xangati, Inc.
Step Inside Your IT Infrastructure
LOS ANGELESTOKYO
SILICON VALLEY CHICAGO
HEADQUARTERS
USER LADATA.TW
11© 2008 Xangati, Inc.© 2007 Xangati, Inc
Case Study: Video Server as a Bandwidth Hog
Logistics Desktop
Shipping & inventory app. slow
Reported to: Apps. team
Accounting Desktop
Financial application slow
Reported to: Apps. team
Extranet ServerCustomer facing portal slow
Reported to: Extranet team
Unmanned Video Server
Dramatic increase in Internet bandwidth used.
Increase in # of endpoints served.
New endpoints aren’t known customers.
12© 2008 Xangati, Inc.© 2007 Xangati, Inc
Sluggish Email
Intermittent
Internet Issues
Documentum is Slow
Failing DNS Server
Case Study: Network Service Brings All Apps to Their Knees
13© 2008 Xangati, Inc.
Summary
• IT has a mandate to improve app productivity
• Complex interactions result in complex problems
• New silo-free approaches are a must
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