Service DeskSkill Automation

www.i-ttm.com

What is Skill Automation ?

Resolving issues like this can be automated,

but issues like this need skill.

Analyze problem

Problem Resolution Process

Apply problem fix

Identify problem cause

Get problem context and build mental list of suspect components

Deduct and isolate suspect component(s) until fault is identified

Apply necessary task to resolve problem

Analyze problem

Problem Resolution Process

Apply problem fix

Identify problem cause

Skill + Technical Knowledge

Skill + Diagnostic Tools

Automated Tools

Resources

Analyze problem

Automated Problem Resolution Process

Apply problem fix

Identify problem cause

Pre-define list of suspect components by application, symptom or task

Convert fault isolation tasks into programmed scripts

Automated Tools

Analyze problem

Automated Problem Resolution Process

Apply problem fix

Identify problem cause

Skill Automation

Skill Automation

Automated Tools