noel temena 10/23/14

Searching technical issues online the same as troubleshooting?

IT

Troubleshooting Management

Before we answer the question, lets define troubleshooting.

Troubleshooting is the process of identifying problem cause or fault.

If issue showed up online with problem cause and fix,

then it is NOT troubleshooting.

If technical deduction and fault isolation were performed, then that’s troubleshooting.

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