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How we can transition from good user experience design to good student experience design. Presented at PSEWEB 2013 in Vancouver BC.
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GOOD BETTER BESTRaising the bar on higher ed web design.
#CalgaryStrong
YOU CAN
CREATEINCREDIBLE
STUDENT EXPERIENCES
ONLINE
STEWART FOSS
STEWART FOSS
STEWART FOSS
• 1978 - Born
• 1980 - Potty trained
• 1984 - Totally into dinosaurs
• 1992 - Watched a lot of Street Cents
• 1996 - First garage band
• 2001 - Married
• 2003 - Athabasca University
• 2006 - Grant MacEwan
• 2007 - eduStyle founded
• 2008 - eduStyle Awards
• 2013 - Canadian eduStyle Awards
+
August
?
December
edustyle.net/awards/canada/2013
*requires superpowersyou*
organizational pressures(committees, budget, boss, committees, politics,
committees and committees)
woot!
huzzah!
goteam!
Current Students Faculty & Staff Campuses Directory Campus Maps MyDal Dal Online OWL
Search Dal.ca
OceanSciencesBuildingDalhousiecelebrates theopening of thenew Ocean
CommunityOpen HouseOn July 25, visitour AgriculturalCampus andtake part in thefun. We have
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$280 millionraised!See how ourBold Ambitionshave broughtaboutextraordinary
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Get your nose into a good Verso: astudent-published academic journal.
News and Events
A look back at Tom Traves's presidencyCanada's first undergrad in Ocean SciencesEvents Calendar
Programs
Funding Your Education
Life in Halifax
Important DatesTour our campusesExplore our programs
About Admissions Academics Campus Life Libraries Research Alumni News & Events Give Now
Information For: Current Students
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USEREXPERIENCE
DESIGN
CUSTOMEREXPERIENCE
DESIGN
STUDENTEXPERIENCE
DESIGN
•friends
•a new home
•the next 4 years
•and their future
Why they choose you
1. Program
2. Location
3. Family
4. Friends
5. Cost
...
99. Snazzy Website
The best designs ... help users achieve their goals and otherwise stay out of the way.
Sir Jony IveSenior Vice President of Design,
Apple
Current Students
Alumni
Media
Parents
Prospective Students
Donors
Government
Beliebers
Your website
Students trying to have great student experiences
Your website
You*
*This is going to hurt
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About Temperature
This document was prepared for the middle school math teachers who are taking part in Project Skymath. It is also hoped that the general public will find it interesting.
Disponible en espanol, toque aqui.
Contents (click on star)
What is TemperatureThe Development of Thermometers and Temperature ScalesHeat and ThermodynamicsThe Kinetic TheoryThermal Radiation3 K - The Temperature of the Universe SummaryAcknowledgmentsReferences
What is Temperature?In a qualitative manner, we can describe the temperature of an object as that which determines the sensation of warmth or coldness felt from contact with it.
It is easy to demonstrate that when two objectsof the same material are placed together (physicists say when they are put in thermal contact), the object with the higher temperature cools while thecooler object becomes warmer until a point is reached after which no more change occurs, and to our senses, they feel the same. When the thermal changes have stopped, we say that the two objects(physicists define them more rigorously as systems) are in thermal equilibrium . We can then define the temperature of the system by saying that the temperature is that quantity which is the samefor both systems when they are in thermal equilibrium.
If we experiment further with more than two systems, we find that many systems can be brought into thermal equilibrium with each other; thermal equilibrium does not depend on the kind of objectused. Put more precisely,
if two systems are separately in thermal equilibrium with a third, then they must also be in thermal equilibrium with each other,
and they all have the same temperature regardless of the kind of systems they are.
The statement in italics, called the zeroth law of thermodynamics may be restated as follows:
If three or more systems are in thermal contact with each other and all in equilibrium together, then any two taken separately are in equilibrium with one another. (quote from T. J.Quinn's monograph Temperature)
Now one of the three systems could be an instrument calibrated to measure the temperature - i.e. a thermometer. When a calibrated thermometer is put in thermal contact with a system and reachesthermal equilibrium, we then have a quantitative measure of the temperature of the system. For example, a mercury-in-glass clinical thermometer is put under the tongue of a patient and allowed toreach thermal equilibrium in the patient's mouth - we then see by how much the silvery mercury has expanded in the stem and read the scale of the thermometer to find the patient's temperature.
What is a Thermometer?A thermometer is an instrument that measures the temperature of a system in a quantitative way. The easiest way to do this is to find a substance having a property that changes in a regular waywith its temperature. The most direct 'regular' way is a linear one:
t(x) = ax + b,
Design Maturity Continuum
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Welcome to TuftsWe invite you to explore our campus.
or .Design your own tour Let us show you around
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Kaly Lilburn Court shared Foothills Fire Department's photo.My parent's house is right behind Extra Foods! It looks like theyare dry from the back. Not sure about the front. This could be abit of good news.
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Kaly Lilburn CourtWe won't make it but I hope our Ward family finds some comfortin seeing each other safe.
High River WardWe have organized a Ward Family Home Evening social andrefreshments to be held Monday night (tomorrow) at the WoodgateChapel, located at 300 Woodgate Road in Okotoks at 7:00 pm. Welook forward to seeing you if you can make it. Please share this onyour pages so we can reach as many people as possible. Even if it'sby phone for those without internet.
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Sara BarilHEY PEOPLE OF THE RAYMOND STAKE!! If you play the piano andwould like to learn how to play the pipe organ at the StakeCentre, our sweet Missionary Elders, Elder Sorensen and ElderMusselman are teaching us how on TUESDAY JUNE 25, JULY 2, &JULY 9, each evening from 7-8. Come support them and expand
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What are the problems that you are
trying to solve?
The ones that create bad student experiences
Why is it so hard?
1We are too risk averse
Those who say failure is not an option have eliminated success as an option.
Ben ChestnutCEO of MailCHIMP
www.flickr.com/photos/mikeschinkel/2679510834/
When was the last time you asked
yourself, what of this fails?
New culture:
We take risks
2Things move too
slowly
Idea
Take it to the boss
Boss likes, adds it to Web Steering Agenda
Web Steering discusses it in the next monthly meeting
They have questions, and push it back
You do a presentation at next monthly meeting
They request a business case
You prepare a business case and bring it to next monthly meeting
They strike a sub-committee to plan for implementation
Sub-committee schedules first meeting
10 years later ...you now have approval to set a myspace page. Woot!
AU Student ID/User ID:
Password:
Login
Forgot your student password
Change your staff password
Help for students
Help for staff
Contact us
You are logging into: https://my.athabascau.ca/Login
SECURITY NOTICE: It is very important to log out of your AU accountAND shutdown your browser after using AU web services, otherwiseanyone with access to the browser could use your account.
New culture:
If it is good for student, we just do it.
3We don’t get the respect we need
Move this over there
New Culture:
We value the role of web experts
How to become and expert
•Destroy myths
•Cite experts
•Explain reason
•Participate in industry
•Be clear and concise but not confrontational
•Communicate
•Use data
•Do user testing
•Understand analytics
•Offer training
•External validation
New Culture:
We know why we are doing things, and we
share it.
4We often let the wrong
people decide
Token Chart
0
25
50
75
100
President Vice Anything Executive/Dean Director Manager
Level of Understanding of the Web*
Anyone with Web in their Title*totally made up data
New Culture:
We trust our web professionals
When U Boss Com In And Trust Hte Webby
Identify Problems
Clients
ProposeSolutions
Designers
5The structure is often
wrong
Marketing
Marketing IT
Marketing IT
Web
Subscriptions The Printer
Editorial Staff
New Culture:
We collaborate for the good of students.
Think outside the silo*shudders* might involve a committee
6The redesign cycle
We’re working on a redesign.
We’re getting ready to launch our new redesign.
We’re working on a redesign.
We’re getting ready to launch our new redesign.
We just launched our new redesign!!!
We’re working on a redesign.
We’re getting ready to launch our new redesign.
We just launched our new redesign!!!
We’re working on a redesign.
We wish we could do a redesign
We’re getting ready to launch our new redesign.
We just launched our new redesign!!!
We’re working on a redesign.
We wish we could do a redesign
We’re trapped in committee hell
We’re getting ready to launch our new redesign.
We just launched our new redesign!!!
We’re working on a redesign.
We wish we could do a redesign
We’re overtime and budget on a redesign
We’re trapped in committee hell
We’re getting ready to launch our new redesign.
We just launched our new redesign!!!
We’re working on a redesign.
We wish we could do a redesign
We’re overtime and budget on a redesign
We’re trapped in committee hell
We just launched a redesign, I wish we could go back
New Culture:
We make time to improve the website.
I will also accept Monday, Tuesday,
Wednesday and/or Thursday
7We don’t understand what
went right or wrong
New Culture: We try to understand
our mistakes
8We get sucked into
internal focus
Students
Stakeholders
Students
Stakeholders
New Culture: Student experience is
our first concern
STAKEHOLDEREXPERIENCE
DESIGN
STUDENTEXPERIENCE
DESIGN
Yes, I did just use a phrase I created to establish a point
New culture:
We take risks
New culture:
If it is good for student, we just do it.
New Culture:
We know why we are doing things, and we
share it.
New Culture:
We value our web professionals
New Culture:
We collaborate for the good of students.
New Culture:
We make time to improve the website.
New Culture: We try to understand
our mistakes.
New Culture: Student experience is
our first concern
Not New Culture: Be Awesome
YOU CAN
CREATEINCREDIBLE
STUDENT EXPERIENCES
ONLINE
YOU CAN
CREATEINCREDIBLE
STUDENT EXPERIENCES
ONLINE