- 1. ETIQUETTE & MANNERS:Social rules for the
professionalCompiled by Dotty Harshberger1
2. No matter what thesituation, social etiquetterules should be
followed.When should you beparticularly aware ofyour manners?2 3.
EVERYSITUATION! 3 4. Consider some of thebenefits of etiquette
Gives professionalsthe tools to impressclients andcolleagues. It
puts others atease so thatbusiness can beconducted. 4 5. and Helps
to establishrapport withothers moreeasily.Gives the Builds
confidenceorganization an and helps createoverall polished, a
winning style.professionalimage. 5 6. andPossessing a high level of
etiquetteknowledge and skills builds confidence and instills the
perception of trustworthiness in others. 6 7. Introductions When
you arespeaking withsomeone youknow andsomeone newapproaches,always
make anintroduction. 7 8. When making an introduction Give a piece
of information about the personit can be a conversation starter.
This is Sue, she just opened a new store in town.8 9. What? LISTEN
to andconcentrate onconversationsdont just wait foryour turn to
talk! 9 10. Dont Jump! Resist the urge tojump into
aconversationwhen someonepauses inthought. Wait asecond or two,then
respond. 10 11. Just a peck will do. A kiss on the cheek asa
greeting is okay at aholiday gathering or aconvention when
youhavent seen theperson in awhile. Resist the smooch in apurely
businesssetting. 11 12. Smile, youre on CandidCamera! Be an
activelistenersmile,nod, make eyecontact and agree whenappropriate.
12 13. My Space Respect a personspersonal spacedont get too
close!If you can smelllunch on their breathyou may be tooclose!
Give them a breathmint! 13 14. Build your vocabulary! Avoid
vulgarreferences andswear words. Poor language ISNOT
professionaland offendssome.14 15. NetworkingBased on the success
of your first impression, the other person will determine whether
or not you areworthy enough for them to continue investing
themselves indeveloping a relationship with youand your company. 15
16. Mind your own business! Dont ask personal questions! Like How
much did that cost? Why did they divorce? Did you get a raise?16
17. Youve got to be kidding! Gossipkeep it toyourself! Gossip:
Everyonewants to hear ituntil its aboutthem! 17 18. Hold the door.
Whoever (guy or gal) gets to the door first should open it and hold
for others who are following. 18 19. The door is closing At an
elevator,those in theelevator shouldget off beforeanyone else
geton.19 20. Meeting Seating Generally thechairperson sits atthe
end of thetable farthestfrom theentrance. 20 21. Does anyone know
whattime it is? If you are attendingthe meetingbe ontime! On time
meansarriving a fewminutes BEFORE themeeting begins.21 22. Whos in
charge of thismeeting? If you are leading ameeting ARRIVEEARLY!
Check therooms temperature,lighting, andarrangement. Get yourself
organized. Greet the participantsas they arrive.22 23. Keep your
Word. Do what you promised you woulddo!Make that phone call!Write
that note!Make the arrangements! 23 24. H 2O Always thirsty? See
adoctor! Having a bottle of wateris alright if water isavailable to
others. If youre the only oneput it away! 24 25. Placing a
telephone call If youre making a call, identify yourself first,
then ask to speak to the person youre trying to reach.25 26. When
you finally reach the person Before you jumpinto a
deepconversation, askif they have timeto talk. 26 27. If youre on
the phone and another call comes in Always ask if its alright to
put them on hold.27 28. Sign Language? Do not interruptsomeone on
thetelephone bygesturing,speaking orwriting themnotes! 28 29. What
about voicemail? If you must leave amessage, state yourname (spell
if theydont know you),phone number, dateand reason for thecall.
Repeat your phonenumber at the endSLOWLY. 29 30. Youre Ringing When
you are in ANY meeting, turn off your cell phone ringer accept
voicemail and text messaging only!30 31. Can you hear me now? If
you MUST take a call ina public placetry tomove to a more
privatespace. Hearing one-sidedconversations alienatesthe person
NOT in theconversation! 31 32. I cant talk now, but If you must
talk in a public place (bus, elevator, airplane etc.) keep it short
and discreet. 32 33. Rapid Response Forget junk mailand forwards,
butALWAYS respondto a real messageon your e-mail. 33 34. watch wat
u say While our Internetculture is full ofshorthand, checkyour
e-mail forgrammatical,capitalization andspelling errors!In
businessnoshorthand! 34 35. Moving? Close your e-mailaddress at an
oldjob and havethem forwardedto an appropriateperson. Let
everyoneknow your newe-mail address.35 36. No eating with your
fingers! During the first course of the meal, use the utensils on
the outside. For example, the salad arrived, use the fork on the
far left. Entre arrives, the next fork.36 37. I want to eat my
dessert! When wanting toeat your dessert,use the utensilsthat were
placedabove the plate. 37 38. Put the napkin where? Open the
napkin, refold in half and place in onto your lap with the fold
away from you.38 39. How did that get on the floor? If your
utensils ornapkin fall, DONOT crawl aroundon the floor
toretrieveflagdown a waiterand ask foranother. 39 40. I cant eat
another thing. Finally done eating? Place all of your utensils on
the plate with the tip of the fork and knife across the plate,
pointing at 11 oclock.40 41. Chop sticks or Chop Suey? Eat your
ChopSuey (or anyother food) withchop sticks ONLYif you alreadyknow
how to usethemlearning infront of someonecan be ugly!41 42. Whats
in my Mouth? Great meal whenall of a sudden yourealize something
inyour mouth needs tocome out! Cover your mouthwith a napkin andget
it outdiscreetly!42 43. Doing lunch? Whoever invites acolleague or
clientto a businesslunch pays for itthat includes thetip, coat
checkand parking ifnecessary.43 44. Where to Lunch Select a
restaurantthat is conducive toconducting business. The
restaurantshould be centrallylocated for both, orclose to the
guestsoffice.44 45. Mirror, mirror on the wall Dont primp at
arestaurant tableor in public. Use the restroomto groom!45 46.
Party time! Have fun, butmaintain control!DO NOT get drunk hit on a
co-worker stay at the buffet46 47. Warning: DO NOT PICK at your
teeth. at your face. your nose. on your friends. 47 48. Never,
Never, Never Burp Snort In general:DO NOT make ANY bodily noises
that are rude anddisgusting!48 49. Allergies and colds happen, but
DO NOT blowyour nose at atable. Its alrightto pat your nosewith a
tissue.Otherwise, excuseyourself and finda place away fromothers.
49 50. Finally Take time to say please andthank you more often.
Dont forget to say Hello ratherthan Hi. Say youre welcome rather
thanno problem. 50 51. and alwaysSMILE51 52. Sources
www.bartleby,com/95/ www.emilypost.com www.etiquettehell.com
www.etiquetteessentials.com www.udefineucom www.lettgroup.com52
