Upload
vasantkumar-parakhiya
View
4.936
Download
0
Embed Size (px)
DESCRIPTION
this is for all Business Man. Etiquette is most important in business.
Citation preview
Business Etiquette
Wednesday, April 12, 2023 Vasant Parakhiya 2
Business Etiquette
• Professional Etiquette
• Dress Etiquette• Handshake
Etiquette• Correspondence
Etiquette• Cultural Etiquette• Office Etiquette• Office Romance
Wednesday, April 12, 2023 Vasant Parakhiya 3
Professional Etiquette
• You only have ONE opportunity to make a good first impression
Wednesday, April 12, 2023 Vasant Parakhiya 4
Making a good “First Impression”
• Within 30 seconds people judge your– Economic level– Educational level– Social position– Level of sophistication– Level of success
• Within 4 minutes people decide your– Trustworthiness– Compassion– Reliability– Intelligence– Capability– Humility– Friendliness– Confidence
Wednesday, April 12, 2023 Vasant Parakhiya 5
Meeting and Greeting
• Who introduces who?– Traditionally, a man is always introduced
to a woman. Not necessarily in business.– Highest person of rank is mentioned
first. Remember: “Big, may I introduce Small.”
– A younger person is always introduced to an older person
– It is helpful to include the persons title– Always state your name.
Wednesday, April 12, 2023 Vasant Parakhiya 6
Tricks for remembering names
• Repeat the person’s name a few times to yourself after you’re introduced.
• Use the person’s name immediately in the conversation after an introduction.
• Immediately introduce that new person to someone else you know.
• Jot down the person’s name
Wednesday, April 12, 2023 Vasant Parakhiya 7
What should I wear?
I Don’t Think So !!
Wednesday, April 12, 2023 Vasant Parakhiya 8
Clothing Tips for Men
• Conservative 2-piece dark suit, navy blue or medium to dark gray.
• Long sleeved blue or white shirt.
• Silk tie complimenting in color or style
• Black dress socks• Dark polished shoes and
matching belt• Jewelry – No bracelets, earrings
or large rings.
Wednesday, April 12, 2023 Vasant Parakhiya 9
Dress for Success
Wednesday, April 12, 2023 Vasant Parakhiya 10
Clothing Tips for Women
• Dark conservative suit. Two piece 1 or 2 button jacket and knee length skirt.
• White or light colored long sleeved blouse that is not low cut or sheer.
• Black well polished shoes with 1 to 1½ inch heels.
• Natural tone or sheer black pantyhose.
• Limited conservative jewelry.
Wednesday, April 12, 2023 Vasant Parakhiya 11
Dress for Success
Wednesday, April 12, 2023 Vasant Parakhiya 12
Mastering the Handshake And Body Language
Wednesday, April 12, 2023 Vasant Parakhiya 13
The Two-Handed Shake
Wednesday, April 12, 2023 Vasant Parakhiya 14
The Topper
Wednesday, April 12, 2023 Vasant Parakhiya 15
The Finger Squeeze
Wednesday, April 12, 2023 Vasant Parakhiya 16
The Bone Crusher
Wednesday, April 12, 2023 Vasant Parakhiya 17
The Palm Pinch
Wednesday, April 12, 2023 Vasant Parakhiya 18
The Limp Fish
Wednesday, April 12, 2023 Vasant Parakhiya 19
The Proper Handshake
• Firm, but not bone-crushing • Lasts about 3 seconds • May be "pumped" once or twice
from the elbow • Is released after the shake, even
if the introduction continues • Includes good eye contact with
the other person • Hold your drink in your left hand
to avoid a cold, wet handshake
Wednesday, April 12, 2023 Vasant Parakhiya 20
Body Language
Do’sMake frequent eye contactSmileTake notesSmileNod frequentlySmileKeep you hands out of your
Don’tsSlouchCross you armsTap your feetClear your throat
repeatedlyBite your lips or nails
Wednesday, April 12, 2023 Vasant Parakhiya 21
Correspondence Etiquette
• Every written invitation gets a response unless it asks for money
• Respond within 1 week• Follow directions for response• Special instructions (dress code) will be
in lower corners• Envelope will indicate if you may bring
guest• Send “Thank you” letters • Always include a cover letter for written
documents• Sit on written documents for 24 hours
(if possible)
Wednesday, April 12, 2023 Vasant Parakhiya 22
E-mail Etiquette
• E-mail only those people to whom your messages actually pertain to—don’t send mass or chain letters
• M-ake a point of responding to messages promptly
• A-lways use spell-check and grammar check before sending messages—be brief and clear
• I-nclude your telephone number in your message
• L-earn that e-mail should be used for business rather than personal use—don’t send anything you wouldn’t want to see in public
Wednesday, April 12, 2023 Vasant Parakhiya 23
Voice Mail/Mobile Phone Use• Realize proper usage of mobile phones in
business• Understand how to leave an adequate voice
message• Check messages frequently on a daily basis • Avoid using in a restaurant, movie, church, or
meeting• Limit your conversation when in close quarters• Use a quiet voice• Don’t give out credit card # • Refrain from using when driving
Wednesday, April 12, 2023 Vasant Parakhiya 24
Telephone manners
• Answer the phone with your name and company (or department)
• When placing calls, state your name and company or department immediately when phone is answered
• Speak clearly• State the purpose of your call• Only use speakerphone for conference calls• Always smile when using the phone• Say please and thank you• Judge your audience before making small talk• Return your calls
Wednesday, April 12, 2023 Vasant Parakhiya 25
Here are some examples
of different cultures
Wednesday, April 12, 2023 Vasant Parakhiya 26
What is Diversity?
Wednesday, April 12, 2023 Vasant Parakhiya 27
Asian CulturesJapanese• The bow symbolizes respect and humility. • The “ok” sign is a symbol for money.• The business card – treat it with respect.• Very punctual. It is rude to be late to a business meeting.
Chinese• Opening a gift in front of the giver signifies the gift is more important
than the giver.• The triangle is considered a negative shape.
Thai• Never touch the head or pass an object over the head – the head is
considered sacred in Thailand.• Never cross your legs in the presence of an older person.
Wednesday, April 12, 2023 Vasant Parakhiya 28
European and African Cultures
• In Great Britain, the napkin is a child’s diaper. They call it the Serviette.
• In France, the “ok” sign means zero.• In Germany, first names are seldom used when doing
business.• In Germany, gifts are rarely exchanged and are usually not
appropriate.• The number 7 is considered bad luck in Kenya and good luck
in Czech Republic.• In Bulgaria, a nod means “no” and shaking you head means
“yes”.• In some African countries, the color red represents witchcraft
and death.
Wednesday, April 12, 2023 Vasant Parakhiya 29
Middle Eastern Cultures
• Never, never eat with your left hand. • Never sit in a position that displays the sole
of your foot to an Arab, especially women.• Never ask a businessman about his wife or
other female members of his family.• Famous for their hospitality. The coffee
ritual.
Wednesday, April 12, 2023 Vasant Parakhiya 30
South America
• Much more relaxed attitude toward time.• In Brazil, the “A-OK” gesture means “up
yours” (to be polite).
Wednesday, April 12, 2023 Vasant Parakhiya 31
Office Etiquette
• Be self-aware-use common sense• Mind your own business• Avoid strong cologne• Never ever go over your supervisor’s head• Obey your company’s business dress attire• Keep your germs to yourself• Treat every employee with the same
respect• No matter your job or your title, always
hold yourself to a higher standard
Wednesday, April 12, 2023 Vasant Parakhiya 32
Meeting Etiquette• Always have your calendar, notebook &
pen• Never bring up personal
problems/issues in a professional situation
• Avoid “you” talk• Stay on schedule• In conference rooms hang back until
power players have taken seats: ends and middle sides of table are power seats
Wednesday, April 12, 2023 Vasant Parakhiya 33
Office Romance
• Dating a supervisor or subordinate is absolutely a no-no
• Any behavior of a sexual nature on company property gives the company grounds for legal action
Wednesday, April 12, 2023 Vasant Parakhiya 34
Office Romance (When it Happens Anyway)
• Risk loss of credibility• Difficulty focusing on work• Don’t use work email or
voicemail systems • Remember when it ends you will
still have to work with this person
Check out more great forwards [email protected]
Mo. No. :- 94279-13540