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How to design for wellbeingA practical introduction to positive computing
Rafael A. Calvo & Dorian PetersFaculty of Engineering and ITThe University of Sydney
PositiveComputing.org
Tweeting?#PositiveComputing@Rafael_A_Calvo
@Dorian_Peters
Uninvited guests
See Video Uninvited Guests at:http://www.superflux.in/work/uninvited-
guests
Were the devices good for his wellbeing?What happens when technologies (even those intended to improve physical wellbeing) don’t take into account psychological wellbeing?
Rafael Calvo & Dorian Peters, PositiveComputing.org
Today…• Positive computing: what, why and how? • Activity 1: Analyse technology scenarios for impact on
wellbeing• Designing for Wellbeing – frameworks & approaches
Break
• Activity 2: Brainstorm design solutions for wellbeing problems• Discussion: Share strategies• Measuring Wellbeing – Tools and methods • Wrap-up: The future of wellbeing technology
Positive ComputingWhat, why and how?
Technology should be designed to support psychological wellbeing
POSITIVE COMPUTING The research and development
of technology to support wellbeing and human potential
Rafael Calvo & Dorian Peters, PositiveComputing.org
• HCI & UX• Human-Centered
Design• Values-Sensitive Design• Emotional design• Architecture
• HCI• Affective computing• Personal informatics• Persuasive
technologies• Attentive technologies
COMPUTINGPSYCHOLOGY & BRAIN SCIENCE
DESIGN
• Positive psychology
• Subjective Wellbeing
• Psychiatry• Neuroscience
• Behavioral Economics• Personal development• Learning technologies• Media Studies• Social Work
EDUCATION & SOCIAL SCIENCES
Research FoundationsMany areas can contribute to our understanding of wellbeing and how to apply it to technology.
Rafael Calvo & Dorian Peters, PositiveComputing.org
Rafael Calvo & Dorian Peters, PositiveComputing.org
Speed-dating with key psychological theories
MODELS OF PSYCHOLOGICAL WELLBEING1. Clinical DSM Global Assessment of Functioning (e.g. CES-D < 16) 2. Positive Psychology (e.g. Fredrickson, Seligman, Lyubimorski,
Huppert, etc. )3. Socio-emotional intelligence (e.g. Salovey, Mayer & Caruso)4. Self-determination Theory (Ryan & Deci)5. Subjective well-being (e.g. Diener, Kahneman) 6. Neuroscience and Physiology (e.g., Panksepp, Davidson)
Rafael Calvo & Dorian Peters, PositiveComputing.org
Theories frequently identify determinant factorsDeterminant factors of WellbeingAutonomy, connectedness, competence (Deci) Autonomy, Personal Growth, Environmental Mastery, Positive Relations, Purpose in life, Self-acceptance (Ryff)Mindfulness (Davidson), Flow (Cziksentmihaly), Compassion (Gilbert)
AutonomyCompetenceRelatednessPositive EmotionsGritGratitudeSelf-awarenessKindnessEngagement
FlowMeaningMindfulnessEmpathyCompassionSelf-compassionAltruism
Designing to Support Determinant factors
Rafael Calvo & Dorian Peters, PositiveComputing.org
Integrating Wellbeing into Software Design
• Word redesigned to support flow• Social media redesigned to support
social intelligence
• Positive psychology interventions • Game for developing empathy
Examples
• Redesign to prevent trolling or cyberbullying
Rafael Calvo & Dorian Peters, PositiveComputing.org
Superman Experiment
Rosenberg, R. S., Baughman, S. L., & Bailenson, J. N. (2013). Virtual Superheroes: Using Superpowers in Virtual Reality to Encourage Prosocial Behavior. PloS one, 8(1).
Altruism | Dedicated
Conclusions:• Superpowers lead to helping behaviors! • Helping in virtual worlds promotes helping in
the real one.
Implications:• Give superpowers to the people• Promote kindness
New Design tradeoffs
• LinkedIn vs. Yammer: Speed vs Psychological benefits? • Expressing praise or gratitude benefits both parties.• Rushing endorsements reduces meaning and reflection time.
Kindness, Praise, Gratitude
LinkedIn endorsements Microsoft Yammer praise
| Active
Rafael Calvo & Dorian Peters, PositiveComputing.org
Payroll as a celebrationBy tapping into the meaning behind payroll activity, ZenPayroll taps into intrinsic motivation thus Improving user satisfaction.
Meaning | Active
Rafael Calvo & Dorian Peters, PositiveComputing.org
Facebook Reporting
PRACTICAL: Support conflict resolution among members.Reduce number of reports on images that don’t violate policy.
WELLBEING: Support empathy and socio-emotional intelligence skills as a preventative measure against conflict.
Socio-Emotional skills, Empathy | Preventative
Rafael Calvo & Dorian Peters, PositiveComputing.org
Wellbeing Determinant Cards
RA Calvo, D. Peters. Introduction to Positive Computing – Technology that Fosters Wellbeing. In Extended abstracts of the ACM conference on Human Factors in Computing Systems (CHI 2015), Courses. Seoul, Korea. April, 2015
Rafael Calvo & Dorian Peters, PositiveComputing.org
Benefits of thinking in determinants
You can use determinants to… Brainstorm ideas
how could we support autonomy? Understand problems
Why is user satisfaction post-upgrade so low? Detect compromises to wellbeing
how might we be hindering a sense of competence? Identify opportunities and successes
Rafael Calvo & Dorian Peters, PositiveComputing.org
Feeling that one has the power to influence the outcome of an experience.
Rafael Calvo & Dorian Peters, PositiveComputing.org
Feeling that one has sufficient ability or expertise relevant to an experience.
Rafael Calvo & Dorian Peters, PositiveComputing.org
Belongingness and connectedness with others; good relationships; secure relational base.
Rafael Calvo & Dorian Peters, PositiveComputing.org
Feeling that arises in witnessing another’s suffering that motivates a subsequent desire to help.
Rafael Calvo & Dorian Peters, PositiveComputing.org
Find a deep sense of fulfillment by employing our unique strengths for a purpose greater than ourselves.
Rafael Calvo & Dorian Peters, PositiveComputing.org
Taking part in activities that absorb one completely; state of concentrated attention with loss of self-consciousness.
Rafael Calvo & Dorian Peters, PositiveComputing.org
Activity 1 – Considering wellbeing impact
For each scenario write down ways it may support or hinder wellbeing.
1 2 Rate against different wellbeing factors.
Designing for wellbeingFrameworks, tools and ways of thinking about the space.
Framework & Tools – Turning research into practice
RA Calvo, D. Peters. Introduction to Positive Computing – Technology that Fosters Wellbeing. In Extended abstracts of the ACM conference on Human Factors in Computing Systems (CHI 2015), Courses. Seoul, Korea. April, 2015
Positive Computing Framework
Sour
ce: C
alvo
, R. A
., &
Pet
ers,
D. (
2014
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ting:
Te
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logy
for w
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MIT
Pre
ss.
Rafael Calvo & Dorian Peters, PositiveComputing.org
Measuring Wellbeing• Positive and Negative Affect Scale (PANAS). (20 items)
• Warwick-Edinburgh Mental Well-Being Scale (WEMWBS) (Tennant et. Al 2007)
• Satisfaction With Life Scale (SWLS) (5 items)
• UN’s first World Happiness Report (Helliwell, Layard, & Sachs, 2012)
• Gallup-Healthways Well-being Index live daily assessment of health and wellbeing measures across the U.S.
Multicultural needs:Need Satisfaction and Subjective Well-being
Country (n)
US(n = 195)
Russia(n = 159)
Korea(n = 111)
Turkey(n = 94)
Basic NeedSatisfaction
.72 .60 .62 .71
From Chirkov, Ryan, Kim and Kaplan, 2003
Rafael Calvo & Dorian Peters, PositiveComputing.org
Spheres of Influence
Adapted from Spheres of Autonomy in: RA Calvo, D. Peters, D. Johnson, Y. Rogers “Autonomy in Technology Design” CHI ’14
TECHNOLOGYENVIRONMENT ACTIVITYPERSONAL
DEVELOPMENT
A technology can foster a wellbeing factor at at least three different levels and its important to tease these apart.
Rafael Calvo & Dorian Peters, PositiveComputing.org
Spheres of Influence
Adapted from Spheres of Autonomy in: RA Calvo, D. Peters, D. Johnson, Y. Rogers “Autonomy in Technology Design” CHI ’14
TECHNOLOGYENVIRONMENT
A software environment can support a sense of autonomy or competence when the user feels in control and capable operating the software.
Rafael Calvo & Dorian Peters, PositiveComputing.org
Spheres of Influence
Adapted from Spheres of Autonomy in: RA Calvo, D. Peters, D. Johnson, Y. Rogers “Autonomy in Technology Design” CHI ’14
ACTIVITY TECHNOLOGYENVIRONMENT
A technology can support a sense of autonomy or competence in relation to the activity it supports – for example, cycling, managing finances, socializing, etc.
Rafael Calvo & Dorian Peters, PositiveComputing.org
Spheres of Influence
Adapted from Spheres of Autonomy in: RA Calvo, D. Peters, D. Johnson, Y. Rogers “Autonomy in Technology Design” CHI ’14
TECHNOLOGYENVIRONMENT ACTIVITYPERSONAL
DEVELOPMENT
Technology can support the development of autonomy or competence in relation to one’s life and personal development (eg. an app designed to help adolescents with
chronic illness gain independence.)
Rafael Calvo & Dorian Peters, PositiveComputing.org
Motivation & wellbeing in gamesA self-determination theory approach
4 observational studies on different existing games…
PENS Competence (5 items) “I felt very capable and effective” “The game kept me on my toes but did not overwhelm me.”PENS Autonomy (5 items) “I did things in the game because they interested me” “I felt controlled and pressured to be a certain way” PENS Intuitive Controls or presence (3 items)Subjective Vitality (energy and aliveness)Self-steem (10 items)Mood rating (9 items) pre and post playGame enjoyment (4 items) ‘I enjoyed playing the game very much” and “I thought the game was boring (reversed)”
TECHNOLOGYENVIRONMENT
ACTIVITY
Ryan, Richard M., C. Scott Rigby, and Andrew Przybylski. "The motivational pull of video games: A self-determination theory approach." Motivation and emotion 30.4 (2006)
Rafael Calvo & Dorian Peters, PositiveComputing.org
Ryan, Richard M., C. Scott Rigby, and Andrew Przybylski. "The motivational pull of video games: A self-determination theory approach." Motivation and emotion 30.4 (2006)
Rafael Calvo & Dorian Peters, PositiveComputing.org
Conclusions and implications1. Perceived in-game autonomy and competence are associated
with game enjoyment, preferences, and changes in well-being pre- to post-play.
2. Competence and autonomy related to intuitiveness of game controls, and the sense of presence or immersion.
3. SDT’s theorized needs for autonomy, competence, and relatedness independently predict enjoyment and future game play
4. Pre- and post- play scores showed that on an absolute level, mood, vitality and state self-esteem dropped for non-continuers, whereas both mood and self-esteem rose for those who continued.
Implications: Design to support competence and autonomy (through intuitiveness and immersion)
Ryan, Richard M., C. Scott Rigby, and Andrew Przybylski. "The motivational pull of video games: A self-determination theory approach." Motivation and emotion 30.4 (2006)
Rafael Calvo & Dorian Peters, PositiveComputing.org
Variable Helping in generala Autonomous motive for helpingb
Subjective well-being .05* .33**
Vitality .09** .25**
Self-esteem .05 .36**
Need satisfaction .09** .44**an = 1,724 in analyses using the daily help/no-help variable. bn = 747 in analyses including daily motivation for help. Help coded 1 for yes, 0 for no. * p <.05. **p<.01.
Eg. helping in general vs. autonomous helping, as relates to Need Satisfaction and Well-Being.
Motivation matters
Weinstein & Ryan. (2010). When helping helps: Autonomous motivation for prosocial behavior and its influence on well-being for the helper and recipient. JPSP.
Rafael Calvo & Dorian Peters, PositiveComputing.org
N=1193 Bonding scale (5 items) UCLA loneliness scale (8 items) Facebook Intensity Scale (8
items) Self-esteem scale Satisfaction with life scale
Conclusions• Direct communication increases
bonding• Consumption is correlated with
loneliness and reduced social capital
Implications• Design to promote directed communication rather than just consumption
Facebook activities and wellbeingDirected communication vs. consumption
Burke, Moira, Cameron Marlow, and Thomas Lento. "Social network activity and social well-being.“Proceedings of the SIGCHI conference on human factors in computing systems. ACM, 2010.
Rafael Calvo & Dorian Peters, PositiveComputing.org
Methods in Positive ComputingExamples of Observational, experimental
and quasi-experimental designs
Observational Studies
Facebook data over 2 years.
People happier on holidays and sunny days.
Happiness spreads:
• 1 positive post decreases 1.80 negative posts in friends
• 1 negative post decreases 1.26 positive
Implication: Australia should export sunshine, frequent holidays and general positivity via Facebook.
Observing how an activity (writing) influences the wellbeing of others.
Detecting Emotional Contagion in Massive Social Networks. Coviello, Lorenzo, et al. PloS one 9.3 (2014)
Rafael Calvo & Dorian Peters, PositiveComputing.org
Experimental studies
N = 689,003
“Emotional states can be transferred to others via emotional contagion, leading people to experience the same
emotions without their awareness.”
2 conditions:
Positivity reduced => fewer positive posts and more negative posts;
Negativity reduced => Fewer Negative and more positive
Evaluation of Facebook newsfeed filters
Kramer, A, J.E. Guillory, and J.T. Hancock. "Experimental evidence of massive-scale emotional contagion through social networks. "Proceedings of the National Academy of Sciences (2014)
Rafael Calvo & Dorian Peters, PositiveComputing.org
Quasi-experimental studiesWellbeing scales Subjective Happiness Scale: 4 item survey that assesses happiness of self, and self relative to others.
Satisfaction with Life Scale: 5 item survey that assesses overall life satisfaction.
Psychological General Well-Being Index: 22 item survey that measures self-representations of affective and emotional states.
Mindfulness Attention Awareness Scale: 15 item survey that measures attentiveness to what is occurring in the present
Linguistic Analysis Used LIWC to examine how the language used in posts correlated with responses to specific well-being
scales.
Hand-coded selected posts to rate emotional depth to better understand results.
Echo – Technology mediated reflection
Isaacs, E., Konrad, A., Walendowski, A., Lennig, T., Hollis, V., & Whittaker, S. (2013, April). Echoes from the past: how technology mediated reflection improves well-being. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (pp. 1071-1080). ACM. Chicago
N=44
Rafael Calvo & Dorian Peters, PositiveComputing.org
Coffee break
Activity 2 – Design Strategies
Find 4 other people with the same sheets as you.
1 2 Combine all the ways your scenarios could hinder wellbeing. Devise a design solution for each.
Group discussion
Combine all the ways your scenarios could hinder wellbeing. Devise a design solution for each.
Part 3: In practice
Project Goal Layers
Wellbeing goals & challenges eg. support autonomy
Practical goals & challengeseg. allow user to connect with friends online, reduce help
center inquiries
Technical goals & challengeseg. manage a large database, privacy, security,
scalability
Rafael Calvo & Dorian Peters, PositiveComputing.org
AsthmaZenGoal-setting for Adolescents with AsthmaIn Partnership with: Charles Perkins Centre | Asthma Australia
Rafael Calvo & Dorian Peters, PositiveComputing.org
Rafael Calvo & Dorian Peters, PositiveComputing.org
Asthma Zen+Autonomy, +competence
Determinants helped us interpret and structure user research outcomes.Keys issues: anxiety caused by feeling out of control of ones health and not competent to deal with emergencies; a sense of being disconnected socially.
Rafael Calvo & Dorian Peters, PositiveComputing.org
Asthma Zen Supporting behavior change+ Provide opportunity to reflect on and record their intrinsic motivations for self-care+ Support asthma-related goal setting.
Supporting relatedness+ Make salient belongingness to larger community+ Provide place to upload images of those who support them
Supporting Autonomy + competence+ Provide easy access to emergency help and guidance.+ Provide information, strategies and tips for better asthma control+ Support goal-setting to increase chances of success
L. Smith, J. Foster, D. Peters, S. Sawyer, RA Calvo, S Davis. Development of a tailored goal-setting self-management app for young people with asthma. TSANZSRS Annual Scientific Meeting 2016 Perth, 1 – 6 April 2016.
Moderator Assistant + CybermateHelping those who help others onlineIn Partnership with: ReachOut.com
Rafael Calvo & Dorian Peters, PositiveComputing.org
Rafael Calvo & Dorian Peters, PositiveComputing.org
Helping those who help others Competence, Resilience
Moderator Assistant Triage & support system for mental health forum moderators.
In Partnership with:
CyberMateMental health support chat environment
Supporting resilience + compassion+ Provide feedback demonstrating number of young people they have helped.Supporting relatedness + competence+ Provide ability to consult with each other and more experienced moderators live online to share experience and responsibility.
Supporting competence+ Provide way to call in more experienced moderator for difficult cases.+ Provide easy access to resources relevant to their task
Moderator Assistant
Liu, Calvo, Davenport, Hickie “Moderator Assistant: helping those who help via online mental health support groups”. Social Technologies for Health and Wellbeing’ workshop at OzChi 2013.
Rafael Calvo & Dorian Peters, PositiveComputing.org
Moderator Assistant - Measures
1 I get to make my own plan. 2 I can vary how I do my work.3 I don't have to check with anyone else when I think I've properly resolved a post 4 I'm free to decide which posts to resolve when (Hilol and Venkatesh, 2013)
Self-reports
Behavioral• Changes in use patterns?• Variation in use patterns according to time, etc?
Assigning a task
Measures of Autonomy
Rafael Calvo & Dorian Peters, PositiveComputing.org
Moderator Assistant - Measures
Gagné, Marylene. "The role of autonomy support and autonomy orientation in prosocial behavior engagement." Motivation and Emotion 27.3 (2003): 199-223.
Behavioral measures
• Number of conversations/threads per end-user?• Time spent in socializing?
Questionnaire
Measures of Relatedness
Rafael Calvo & Dorian Peters, PositiveComputing.org
Moderator Assistant - Measures
Adapted from Perceived Competence Scale Williams and Deci (1996)
Behavioral measures
• Inter-rater agreement? (changes in labeling)• Time spent in responding/editing?
Questionnaire
Measures of Competence
Rafael Calvo & Dorian Peters, PositiveComputing.org
Well@WorkWellbeing in male dominated workplacesWith funding from: beyondblue, Movember Foundation
+
Rafael Calvo & Dorian Peters, PositiveComputing.org
Rafael Calvo & Dorian Peters, PositiveComputing.org
Well@Work - Wellbeing in male dominated workplaces
+Resilience, +Self-awareness, +competence,
Psychologists want.. Risk assessment toolWhat would audience be willing to engage with/find useful?We suspected solution would include…Self-awarenessand possibly…Compassion (based on motivation for emergency work)
Funded by:
User Workshops with 60 Firefighters,
urban, suburban and rural.
MOOD FIX
Mood boost
Helps to reset your mindHelping put your mind in a better place for your familyTrying to get yourself back into a happy place A visual light-hearted scenario to quickly shift focus of mind into higher states of consciousness
change of focus
You could have an alarm feature that notifies your crew: “Steve’s having a bad day” so they know to bring you coffee.
Stress button
In their words…
Immediate options to “reset your mind”.
Rafael Calvo & Dorian Peters, PositiveComputing.org
MOOD TRACKERA way to track moods, and their causes, over time.
How you’re feeling, what your sleep’s like and you can track that.
I’m having a great day cause this happened or, I’m having a shit day cause this happened.
How you feel… I wouldn’t do it once a day, I’d probably only do it if I felt shit.
“”
Mood tracker
Learn
Track Mood
Take 5
Assess + Train
From needs to tech functionalities
Rafael Calvo & Dorian Peters, PositiveComputing.org
Mood tracker
Learn
Track Mood
Take 5
Assess + Train
From needs to tech functionalities
Self-awarenessBetter recognize their emotions, spot
patterns, causes
CompetenceMore confidence in handling
psychological situations that arise in themselves and others (friends, family,
members of public)
Autonomy + Resilience
Ability to take control of one’s mental fitness in the way one can take control
of physical fitness. (Promotion / Prevention)
Ability to take action and influence the situation when problems arise.
Rafael Calvo & Dorian Peters, PositiveComputing.org
First product: MindgaugeTesting Mood & activity tracking IXD + various forms of feedback
Rafael Calvo & Dorian Peters, PositiveComputing.org
Download at: MindGauge.org.
au
Takeaways1. There are psychological factors known to increase
wellbeing.
2. We can use these factors to inform and enhance the design of technologies.
3. There are research-based methods, measures, frameworks, and tools to support work in this area.
4. This is a multidisciplinary effort – psychologists, social scientists and technologists need to work together in order to be successful.
Rafael Calvo & Dorian Peters, PositiveComputing.org
Thank you. PositiveComputing.org
@Rafael_A_Calvo @Dorian_Peters