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Cisco Confidential 1© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco IT CollaborationRich Gore
23 March 2011
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
Collaboration…
• 68,000 employees -- 45,000 contractors -- 130+ Extranet partner companies
• 350 locations in 440 buildings in 90 countries
• 22M calls / yr. at 30+ IP Contact Centers
• 300,000 UC end devices (phones, softphones, mobile devices, etc)
• 1010+ Telepresence units, 64% utilized; 30,000 Telepresence meetings per month
• 600,000 Webex meetings, 110 Million conferencing minutes / month
• 2.4 Million intranet web pages; 42,000 Wiki pages
• 2,000 new videos uploaded / month; 120,000 views / month
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
Collaboration…
• 68,000 employees -- contractors -- 130+ Extranet partners
• 350 locations in 90 countries
• 440 buildings
• 22M calls / yr. at 30+ IP Contact Centers
• 980+ Telepresence units
• 300,000 UC end devices (phones, softphones, mobile, etc).
• 2.4 Million web pages; 42K Wiki pages
• 110 Million conferencing minutes / month
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
Users Taking Matters into Their
Own Hands
Technology Designed for the Old
World
Enterprise Employee
Enterprises Challenged to Keep Pace
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
RSSDiscussion
Forums
Wikis
Social
Bookmarking
IM
Cisco Confidential 6© 2010 Cisco and/or its affiliates. All rights reserved.
Employee
Demands
“I want Facebook for
the Enterprise...”
“I’m going to do it
whether you
support it or not...”
“Why can’t I get
access to…”
Enterprise
Demands
Standards, Compliance
DR Strategies
Security
Operational Excellence
QoS, SLAs
The CIO Is Caught In The Middle
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
Control
The Role of IT: Synchronization
Chaos
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
• Continuous
Connectivity
• Virtualization
• SOA
•Social Software
• Employee Mobility
• Real-time Content and Video
• Device Proliferation
• Work Anywhere, Anytime
• Globalisation
• Scale Speed
• Empowered Employees
• Consumer-like
Capabilities
• Green
•Economic Pressures
• Current Content
- Email, PowerPoint
• New Content
- Wikis, blogs
• Video
Four Trends Driving Collaboration
Mobility
Content
Business
Technology
Cisco Confidential 9© 2010 Cisco and/or its affiliates. All rights reserved.
IP
CommunicationsCustomer
CareConferencingTelepresence
Enterprise
Social SoftwareMobile
ApplicationsMessaging
On-Premise SaaSHybrid
Cisco Confidential 10© 2010 Cisco and/or its affiliates. All rights reserved.
Telepresence Data
1010+ rooms at Cisco
In 241 cities in 59 countries
909,000 meetings
191,000 avoided travel
$817 M travel cost avoided
$306 M productivity cost savings
441 Metric tons emissions avoided
64% Avg. Utilization
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
•20,000 global participants
•90 countries, 270 cities
•211 million air miles avoided
•88 hrs of consecutive events
•Streaming video
• Integration of 7 technologies
•90% cost savings
•Highly engaged employee
experience
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
Phone / PC based
Video Advantage
for office / home
Meeting Room and
Industrial Video
Conferencing units
1,200 H.323 Video
Conferencing units
at home and office
Reference Points
• Video conferencing at Cisco had very slow growth until ease-of-use and quality improved
• Today Cisco generates hundreds of thousands of video conferencing minutes per month
• Integration of Tandberg solutions likely to increase that significantly
Enterprise/Scheduled to Personal/Ad-hoc
Webex, Movi, EX90,
Telepresence…
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
• 700K meetings / mo. (5M
minutes / day)
• 68% usage increase in 12 months
• Full migration activities took 45 days
• Included testing ,backup, readiness
• Actual account migration took 2 weeks
• 87K users now with single IM solution
• Significant usage increase over previous IM
• Business to Business IM federation
• Changes policy and process
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
Phone / PC based
Video Advantage
for office / home
Meeting Room and
Industrial Video
Conferencing units
1,200 H.323 Video
Conferencing units
at home and office
Reference Points
• Video conferencing at Cisco had very slow growth until ease-of-use and quality improved
• Today Cisco generates hundreds of thousands of video conferencing minutes per month
• Integration of Tandberg solutions likely to increase that significantly
Enterprise/Scheduled to Personal/Ad-hoc
Webex, Movi, EX90,
Telepresence…
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
Webex Conferencing
600,000 Webex meetings /
month
110 Million conferencing
minutes / month
About 10% video enabled
Cisco Confidential 16© 2010 Cisco and/or its affiliates. All rights reserved.
Telepresence Data
1002+ rooms at Cisco
In 245 cities in 60 countries
893,000 meetings
194,000 avoided travel
$804M travel cost avoided
$291 M productivity cost savings
434 Metric tons emissions avoided
64% Avg. Utilization
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
Video of the active speaker
from the TelePresence room in
widescreen display
Video of participants
joining via WebEx
WebEx Client User Experience
Integrated participant list with
active speaker indication
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 18
1,138 deployed today (started Sept 2010)
5,000 predicted by end of CY2011This may scale to 20,000 if we enable our entire sales force
Deployment delayed due to:
– Capability enablement (interop)
– WAN Bandwidth concerns
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 19
558 deployed today (started Sept 2011)
1500 deployed by end of CY2011
Deployment delayed due to:
– Capability enablement (interop)
– WAN Bandwidth concerns
Cisco Confidential 20© 2010 Cisco and/or its affiliates. All rights reserved.
14000 Videos
2000 more / month
120,000 views / month
23 x growth in one year
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
7,000 Active Wikis
42,000 pages
8 x growth since 2008
Cisco Confidential 22© 2010 Cisco and/or its affiliates. All rights reserved.
3000 + entries
30-60 more / month
550,000 views / month
Cisco Confidential 23© 2010 Cisco and/or its affiliates. All rights reserved.
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
eLearning
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
Workforce Services Today
Functionally Driven
Difficult to find & navigate
Many are event driven
Underlying content
missing, incorrect or
outdated
Finance Services (Payroll, Stock, 401k, Procurement)
HR Services (Comp, Staffing, Benefits, Learning, HR Support)
WPR Services (Cafes, Shipping, Facilities)
IT Services (Mobility, Computing, Network, IT Support)
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
Information: Many Sources. One View.
Integration with
Directory to show
Experts
Integration with Show and Share
Integration with relevant
blogs and discussion
forums
Personal Communities
Integration with Tagging and Ratings
Personal Dashboard
Integration with related
Communities
Soon –integration with UC / Webex
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27
www.cisco.com/go/collaborationexperience
Collaboration Experience - Booth C1
Thank you.
Cisco on Ciscowww.cisco.com/go/ciscoit
Cisco Confidential 29© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Global Clusters
Cisco Backbone WAN
Sydney
Bangalore,
India
San Jose
Dallas
RTP
EMEA
Amsterdam,
London,
Brussels
Hong Kong
Tokyo
MPLS Network
10 Gigabit Ethernet – 10 Gbps
OC48 - STM16 - 2.5 Gbps
OC12 - STM4 - 622 Mbps
OC3 - STM1 - 155 Mbps
Boxborough
Singapore
Bahrain
Cisco CUCM Clusters
Campus
WAN
Extranet
IPCC
Voicemail
Conferencing
Johannesburg