Cisco on Cisco The Business Value of Collaboration

Cisco on Cisco The Business Value of

Collaboration

Oren Seliger IT Theater Leader – EMEAR South

Nov 2014

Cisco and/or its affiliates. All rights reserved. Presentation_ID Cisco Public

2

Introductions Who am I and What is Cisco on Cisco?

Current Landscape What are the Market Trends?

4 Telepresence Beyond the Technology

Connected Workplace The “Work from Anywhere” Methodology

Agenda

Show & Share The Value of Video Sharing


Who Am I? Responsible for implementing, supporting, and showcasing Cisco IT in Southern European Markets

High Touch

Procurement

Cisco on Cisco

Events Support – Global, Local

Technology Pilots and deployment service

Local Relationship with Service Providers (desktop/mobiles)

Mobility Services

Collaboration

Medium Touch

Video services

Print Services

New employee Orientation

Exec Admin productivity trainings

Local IT management

Asset Management

Low Touch

Software licensing/compliance

Cisco Home (Virtual) Office

Campus onsite event support

Data backup/Credent

Webex and Collaboration

Unique Services

Executive Support Models

Connected Ops Engagement

IT Theatre Leader

EMEAR-South Who am I Really?


VALUE PROPOSITION

Trusted Advisor to Customer

Deep Understanding of Cisco Technologies for Customers

Sharing of Lessons Learned

The adventures of our IT journey –

How we use our own technologies to

solve business challenges, create

opportunities, and communicate

lessons learned

4

What Is Cisco on Cisco

John Chambers :

“A key competitive advantage for

Cisco is how we use our own

technology to drive productivity.”


Sample Sessions

Cisco and/or its affiliates. All rights reserved. Presentation_ID Cisco Public 6

Global Enterprise

74,616 Employees

470+ Locations worldwide

16 DC’s +1500 Labs

48.6 B$ Revenues

~50 B$ Cash end of FY14

First Customer ACI /SDN

UCS

Nexus

Jabber (IM/Voice/Video)

Cisco Prime Catalogue

CUPC , Presence & Mobility

Telepresence

MVDC

Collaborative tools

Cisco Virtual Office

Cisco Connected Workplace

Mobile EasyApps

Cisco Security Solutions

Virtualization (CITEIS)

VDC’s (Virtual Data Centers)

….. And more

…

Huge Global Enterprise

Unique combination of Cisco solutions

First customer for most DC and UC solutions

Cisco Powered

3780 Routers

4697 Switches

7000+ Access Points

36,300 CVO Teleworker Routers

1056 MDS (Multilayer Director Switches)

5 CallManager clusters

17 IPCC sites (IP Contact Centers)

1600+ Telepresence Rooms

Why Cisco, and Why Cisco IT?


Cisco Faces the same Challenges As Its Customers

Versatility

Performance

Functionality

Ease of Operation and

Maintenance Security Cost of Ownership

Environment /

Green Enabling Innovation

Current Landscape What are the Market Trends?


1995

Voice Over IP (VoIP) is invented

The Global Communications & Collaboration Journey

March 10, 1876 Alexander Graham Bell invented the telephone

1876 – 1994

The phone didn’t change much


The Global Communications & Collaboration Journey

2007

The Smartphone is invented


The History of Mobility Communications is changing




The ‘Phones in the Middle’ Game

Here are the rules: 1. Everyone puts their phones in the middle of the table.

2. Whoever touches their phone first, pays for everyone's meal.

So, will YOU be paying for lunch?!?


The Smartphone is the New PC Market Collaboration Trends

Collaboration “Cisco Style” Collaborative “Work from Anywhere” Methodology


Cisco’s Work Culture A Major Driver for Collaborative Solutions

41%

38%

47%

89%

32%

6%

collaborate with people in different time zones

telecommute at least once a week

classified mobile workers, though 43% work

that way

work in a fully remote manner

work in a different location than their manager

of our employees work outside the U.S.

Source: Cisco Work Profile Survey


One cannot see

these faces in an

email or when on a

phone call!

Words Are Only 7% of Human Interaction!! Human Expression is shared through video


Academic studies have scientifically concluded

that only 7% of communication is conveyed by

words!

38% of communication is conveyed by the tone

of your voice

55% of communication comes from body

language.

Body language

55%

Spoken words

7%

Tone of voice 38%


http://en.wikipedia.org/wiki/Albert_Mehrabian


Body language

55%

Spoken words

7%

Tone of voice 38%


93% of your communication is not what your are saying, but how

you are saying it!

WOW!!!


Video is Critical to a Global Enterprise Since Words Are Only 7% of Human Interaction

Connect People

Collaboration & Globalization

Humanization & Trust

Accelerate Decisions

http://www.cisco.com/en/US/prod/collateral/video/ps9339/ps6681/data_sheet_c78-565776.html


“Unified Communications” - IPT and Video Merging The “shape of phones” will never be the same again

• Calls are no longer “voice” or “video” – they’re “voice and video” • “Phones” deliver voice and video – with wider varieties of “phone” configurations

• Fixed location, Hardware “phones” like 9951, 9971, EX-90, …..and Telepresence

• Mobile phones – like BYOD devices and Cisco Jabber

EX-90 99xx WebEx

Tele-Presence Mobile

BYOD

Jabber


Cisco Connected Workplace

INTERNET

Mobile Office

12K – 15K employees at any time Resilience

Home Office

36K Home Offices

Flexibility, Performance

Collaborative

Office

• Prefer environment: + 77%

• Improved communications: + 82%

• Workforce satisfaction: + 82%

• Ease of finding quiet space: + 62%

• Ease of finding meeting room: + 80%

People

• Space reduction per person: 30%

• CAPEX for furniture: - 55%

• CAPEX for cabling, infrastructure: - 55%

• Power usage per person: - 58%

Financials


Hardware VPN

(always on, wireless)

Mobile / Softphone + Remote Access / Wireless = Productivity

+ Globalization + Resilience + Cost Savings

Wireless Everywhere

Mobile

Devices

Jabber: Soft phone/Video

Video Everywhere

Extension Mobility

Software VPN


Collaborating From Home

Cisco Virtual Office - CVO

Supporting home hardware Video phones

Voice / video QoS

Supporting over 26K Cisco employees

Productivity Metrics:

CVO users typically work 3 full days at home/week

CVO users gain 2 hours 45 minutes productive work hours per week typically spent commuting to/from a Cisco office.

35M commuting miles avoided per year – and 17K tons CO2 emissions reduced.

“Benefit” mentioned by new hires

Other 14,726 35,908 17,273 53

632

-0.1%

Growth

-1.7%

Growth 1.2% Growth -11.3% Growth 0.3% Growth

78,733 43,262 8,627

-1.4%

Growth

-0.1%

Growth

1.4% Growth

69,544

Personally

Owned

Mobile

Devices

(BYOD)

130,622

Corporate

Provided

Laptops

(COD)

952

6% Growth

Growths based on a 3 month period

Collaborating From Anywhere

COD - BYOD

Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug

2012 2013 2014

Nokia & Windows 6 6 7 4 5 5 7 8 9 5 3 2 2 5 2 1 2 1 1 1 1 1 1 2

Android & Windows 173 167 158 163 164 133 178 168 187 124 126 117 52 52 49 58 60 55 46 56 61 57 66 91

Android & Nokia 23 22 22 11 14 22 27 28 28 26 20 21 24 14 15 10 15 13 8 9 8 4 5 3

iPad & Windows 124 108 105 115 141 152 144 144 146 76 73 71 69 64 69 67 64 75 74 70 66 57 66 72

iPad & Nokia 59 52 48 42 35 38 31 31 30 27 25 19 18 14 12 10 10 9 6 5 5 4 3 2

iPad & Android 862 902 948 988 1,2 1,3 1,3 1,3 1,4 1,5 1,5 1,5 1,6 1,6 1,6 1,6 1,6 1,68 1,74 1,70 1,74 1,65 1,68 1,75

iPhone & Windows 72 65 72 66 65 80 75 78 77 65 72 66 36 23 21 15 25 19 16 21 21 31 29 42

iPhone & Nokia 10 10 9 9 10 12 2 8 10 8 3 4 5 4 3 3 3 2 1 1 0 2 1 1

iPhone & Android 327 344 349 339 417 477 470 490 543 601 594 566 667 665 718 691 781 755 736 828 845 844 819 807

iPhone & iPad 8,2 8,5 8,8 9,1 9,9 10, 10, 10, 11, 11, 11, 10, 11, 11, 11, 11, 10, 11,2 11,3 10,8 10,9 10,0 10,2 10,4

BlackBerry & Windows 64 63 55 48 19 34 27 29 25 21 17 16 6 7 4 5 12 5 5 4 2 2 4 4

BlackBerry & Nokia 10 10 6 7 2 5 2 1 1 2 2 0 0 1 0 0 0 0 0 0 0 0 0 0

BlackBerry & Android 315 388 539 575 209 227 205 240 199 227 162 215 189 247 220 254 167 109 121 72 35 27 30 30

BlackBerry & iPad 1,1 1,0 929 839 783 743 698 669 654 616 596 538 490 458 404 369 298 236 195 143 103 98 104 109

BlackBerry & iPhone 842 803 1,0 1,2 504 646 595 652 381 420 297 396 348 389 357 368 343 133 122 56 16 18 20 22

Total users with 2 Devices 12, 12, 13, 13, 13, 14, 14, 14, 14, 14, 14, 14, 14, 14, 14, 14, 14, 14,3 14,4 13,7 13,7 12,8 13,0 13,3

% of mobile mail users > 1 device 34.3 34.5 36.0 37.1 34.8 35.7 35.5 35.6 34.9 34.7 34.0 33.2 33.0 33.0 33.1 33.3 32.5 31.9 35.6 34.4 34.6 32.1 32.1 32.3

29%

30%

31%

32%

33%

34%

35%

36%

37%

38%

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

% o

f U

se

rs w

ith

> 1

De

vic

e

Use

rs

Growth of over 20%

in 18 months

Users With 2 ‘Registered’ Mobile Mail Devices Aug 31, 2014


A Typical Cisco Employee Home Office


Jabber Client ‘Everything & Everywhere’ Collaboration

Search and dial bar

Tab Views

Contacts

History

Visual Voicemail

Custom Apps

Logged in User

Contact

Name, Presence

and photo

Manual Presence

Compact View

(Offline contacts

hidden)

Start voice/video

call

Call Forwarding

Calling Mode

(Soft / Desk phone)


Typical Jabber Client Video Call


Video Conferencing WebEx Conferencing

Voice Instant Messaging

Voice Messaging Presence

Calendar Directory

Cisco on Cisco Jabber – Monthly Metrics All in One Communication on Any Device

As of Nov. 2013 Monthly volumes – Jan. 2014


IT Value Added Services Jabber Custom Tabs

Instant Video

Meeting Create an Instant Dial Number, allowing

multiple video users to call in.

Jabber Help Quick access to Jabber News,

FAQs and Support

Video Directory Quick Search for Video Endpoint Rooms.

Click to Call from Jabber.

Leverage Jabber Core Competencies: INSTANT, SIMPLE, EVERYWHERE

Telepresence Beyond the Technology


Technology is Only Part of the Story

The largest value of our video investment came with

an equal focus in all 3 areas

Process

Technology

Culture


Incorporate HD 1080p Video into Meetings

A natural way to communicate

Builds trust and understanding across time zones and diverse teams

Enables Face-to-face brainstorming

45% of decision makers strongly agree that video saves time; 35% agree it saves money


Future Video Technology Solutions—Here Today

Large Video

Conference Room Virtual Cafe

Virtual Assistant Active Collaboration Room


857 (-20%)

1,255

Cisco

Devices

291 (169%) 107 (-51%)

DX650 DX80 DX70

Personal Telepresence @ Cisco Cisco Employee Device Landscape (Aug 31, 2014)

Cultural change is critical to success

Every interpersonal communication by default is video enabled

Immersive Telepresence video is available to all, not just to executives


High-end integrated speaker

system optimized for voice

Internal mic +

two external table mics

55 inch display

High quality LED Screen

4 x optical x 2 digital zoom

70 degree HFOV

Fully integrated unit: 55” LED Screen, speakers, camera and micro-phones

The main structural and visual elements from the original MX300 like the floor stand, column and camera are structurally unchanged.

Integrated Cable Management

MX300 G2 The Main Unit


Cisco Telepresence Metrics Dashboard

Global Deployment by Unit Type

Utilization Rates for Public/Private

Rooms

Business Value Metrics


Modify Company Travel Policy


CTN – Cisco Travel Network Ordering and Approval process

WebEx Full Collaboration and control; All from the Web


Cisco Webex Web based, fully interactive


Cisco Webex

PC/Mac Full

Video Mode

iPad Desktop

Sharing w/ Video

PC/Mac Desktop

Sharing w/ Video

iPhone Full

Video mode


Video Usage Growing Even Faster than Adoption

Nu

mb

er

of U

se

rs

Nu

mb

er

of M

inute

s

0

4,000

8,000

12,000

16,000

20,000

0

500,000

1,000,000

1,500,000

2,000,000

2,500,000

Q3FY11 Q4FY11 Q1FY11 Q2FY12 Q3FY12 Q4FY12

Number of Minutes Cumulative Number of Unique Users


Executive Messaging Product Demonstrations Learning and Tutorials

HR Training Community Involvement

Meeting Recordings

Company Meetings

The Value of Video Sharing



Show and Share Traffic Trends

0

5000

10000

15000

20000

25000

30000

0

1000000

2000000

3000000

4000000

5000000

6000000

7000000

Q3FY10 Q4FY10 Q1FY11 Q2FY11 Q3FY11 Q4FY11 Q1FY12

Cumulative Site Views Cumulative Video Views Cumulative Video Uploads

Nu

mb

er

of V

iew

s

Nu

mb

er

of U

plo

ad

s

Virtual Events Experience

New Business Models: Traditional vs. Virtual Events

SVP

Offsite Employees

3,200

2200 Traditional Virtual

Cost/Person

$600 $2800 Traditional Virtual

Employees

70 60 Traditional Virtual

Cost/Person


Cost/Person


Employees

16K 13K Traditional Virtual

Employees

13K 4.5K Traditional Virtual

Cost/Person


Bangalore

Company Meeting

SLX

GSX

Video Everywhere Cisco IT Deployments

TX9000 TX9200

1000+ Immersive Rooms

Immersive

IP Phone 9971

IP Phone 8945

120K IP Phones

Desktop Video

Codec C90

Quick Set SX20

110 Rooms

Custom/Large Video

Rooms

EX90

DX80

7k+ Personal Desktops

Desktop Collaboration

DX70

MX200/300

Collaboration Meeting Rooms

600+ Small Rooms

MX G2

MX 800

Jabber and WebEx

125K Jabber Clients 136K WebEx Accounts

Any Device & Mobility


One cannot see

these faces in an

email or when on a

phone call!

In Conclusion… Human Expression is shared physically


In Conclusion… Human Expression is shared physically

If 93% of our communication is not what we are saying, but how we

are saying it!

Then, implementing collaboration technology

is not a luxury, it is definitely a

necessity!

Body language

55%

Spoken words

7%

Tone of voice 38%

Thank You