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Be Digital.
Insights from the Infosys study on digital transformation
Be More.Preparing for the Digital Transformation Tsunami
Infosys commissioned Forrester Consulting to evaluate how businesses
define, plan, and execute digital transformation
2
The study involves insights from 200+ IT and business decision-makers from USA, France, Germany, UK and across industry segments
Leading organizations are applying digital thinking
across the entire organization to best win, serve, andretain customers; operate internal processes;
and create new products and business services
3
Only 9%firms have reached digital maturity and are differentiating across all
aspects of their digital activity
69% companies believe
they lack a systematic digital strategy today
4
Organizational issues are key barriers tosuccessful execution of digital strategy
Lack of digital expertise /
skills
57%
Competing departmentswant to own
digital
52%
Organizational inertia
51%
5
Ownership of digital strategy by the CEO leads to higher levels of digital maturity and digital investment
CEO was responsible for the digital vision
and strategy at
57%of the firms with a systematic digital operating model
CEO leads digital strategy in the
69%of firms that will invest more
than 10% of company revenues in digital over the
next 12 months
6
Organizations must address both
digital customer experience and
digital operational excellence
Create customer-centric
organizational structures
68%
Change business models
64%
Innovate product / service
offerings
51%
Improve ITagility and flexibility
61%
7
Linking outside-in and inside-out thinkingwill create dynamic ecosystems of value
95% believed that their organization looked to third-parties to support their digital strategies
To capitalize on the
potential that digital
business brings, most
firms need to
restructure their organizations
replatform their technology
transform their company culture
8
Digital transformation the year ahead
Top
priorities 5
Improve products or services through digitization 47%
Improve operational efficiencies 47%
Improve the customer experience 42%
Address rising customer expectations 40%
Improve differentiation in the market 40%
Get more insights from
Be Digital. Be More.
The Infosys commissioned Forrester Consulting study
How well are you embracing the digital business transformation?
Infosys.com/bedigital #InfosysDigital linkedin.com/company/infosys-digital