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IBM Mobile Quality Assurance study group - round 2 - see the links in the presentation for pre-requisities and follow on materials.
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© 2014 IBM Corporation1
MQA Study Group - New Q4 client value features in 20 minutes or less!
Roger Snook, [email protected], WW Mobile/ADC Community/Enablement Leader
Sanji Alwis, Applause, [email protected] President of Business Development
November 6, 2014
PRE-REQUISITE: This and Prior Study Group Link
© 2014 IBM Corporation2
Mobile Quality Assurance – Quick Recap
IBM MobileFirst Platform
Quality Assurance
(On-Premise)
IBM Mobile Quality
Assurance service on
www.Bluemix.net
(SaaS)
Mobile
Services
SaaS vs. On-Premise
1. Same features (including
Rational Team Concert or
DevOps Services integration)
2. Different delivery methods and
routes to market (customer
choice!)
3. Different consumption models
and charge metrics
4. Require separate entitlements
1
2Name Change – formerly
Worklight Quality Assurance
Operate Develop/ Test
Deploy
Steer
DevOpsContinuous Feedback
© 2014 IBM Corporation3
Mobile Quality Assurance – Quick Recap
part of a DevOps practice…..
Continuous Delivery of
Quality Mobile Apps and
Rapid Response to feedbackOperate Develop/ Test
Deploy
Steer
DevOpsContinuous Feedback
© 2014 IBM Corporation4
Benefits:
•Further differentiate their market leading
position in mobile banking
•Reduce end-to-end development time from 6
to 2 weeks
•Stand up an operational hardware and
software stack in 30 minutes
“IBM Mobile Quality Assurance for Bluemix allows Tangerine to provide a proactive customer experience that is relevant and contextual. A ‘shake to feedback’ feature is embedded in our mobile app, allowing customers to provide direct feedback about our mobile features and giving us insight into their mobile experience. We will continue to leverage IBM Bluemix and Watson to further engage our customers and deliver innovative mobile solutions based on their direct input.”
Charaka Kithulegoda, CIO, Tangerine
Tangerine Bank embraces “MobileFirst in a box” solution featuring
IBM Mobile Quality Assurance for Bluemix (Public Case Study)
Solution components: IBM DevOps for Bluemix (Mobile Quality Assurance)IBM Worklight with IBM API management with DP XG45 (security gateway), IBM Tealeaf, IBM PureApplication System
Key accomplishments:
• Deploy and run mobile applications based on customer insights
• Proactively monitors site and mobile processes to resolve usage issues faster
• Speeds response times to feedback to increase customer satisfaction
Reference link
© 2014 IBM Corporation5
New feature highlights:• Support sentiment analysis in UK, Canada and Australia
• Compare your competitors’ mobile apps
• Improved “at-a-glance” dashboards
Trends, clusters - Turn reviews into actions with rich contextual analysis
New MQA Features in 2014 Q4
© 2014 IBM Corporation6
6
IBM Mobile Quality Assurance for Bluemix
IBM MobileFirst Platform Quality Assurance
User Sentiment Analysis –Compare AppsYour homework: compare your (or your clients’)
apps with top competitors.
© 2014 IBM Corporation7
New feature highlights:Support sentiment analysis in UK, Canada and Australia
Compare your competitors’ mobile apps
Improved “at-a-glance” dashboards
Trends, clusters - Turn reviews into actions with rich contextual analysis
New MQA Features in 2014 Q4
© 2014 IBM Corporation8
User Sentiment Score (PRIOR Bluemix Version)
8
© 2014 IBM Corporation9
Enhanced: Get the details behind app sentiment score at a glance
App category, app quality score, # of reviews & daily average, trend
Quality attribute, # of reviews & daily
average, trend, and signals
© 2014 IBM Corporation10
Attributes, signals, and reviews (Prior Bluemix version)
© 2014 IBM Corporation11
Enhanced: Quality attribute scorecard
© 2014 IBM Corporation12
Enhanced: Analyze user sentiment trend with rich contextual
data and turn reviews into actions
© 2014 IBM Corporation13
Enhanced: Group similar reviews into clusters
Review clusters (based on phrase
commonality, recency and frequency) which
are having a strong recent effect on your app's
ratings.
You can click a cluster to see the
associated reviews and learn which
attributes of your app are being
affected.
Current
Enhanced
© 2014 IBM Corporation14
New: Discover what’s trending with top review clusters
© 2014 IBM Corporation15
Q&A and Reference Material for Further StudyVideos:
• IBM Worklight Quality Assurance overview by Rich Ralston
• Getting Started with IBM Mobile Quality Assurance for Bluemix by Colleen Anderson, Gabriel Indik, and
Joel Cayne
• Build Great Mobile Apps with IBM Mobile Quality Assurance by Yan (Tina) Zhuo
• IBM Mobile Quality Assurance Demo by Leigh Williamson
• DevOps for Mobile in Action by Leigh Williamson
Articles:
• Add IBM Mobile Quality Assurance to your mobile quality regimen by Leigh Williamson
• Build mobile apps that work: Five tips from an expert panel by Yan (Tina) Zhuo, Leigh Williamson, and
Dennis Schultz
• Build a mobile app that isn't perfect by Chris Brealey
• DevOps for mobile apps challenges and best practices by Leigh Williamson and Sanjeev Sharma
• The value of over the air app distribution to engage with mobile app testers by Ian He
• Your homework:
• Compare your (or your clients’) apps with top competitors.
• Explore Dashboard tabs
Next Study Group Session: 20 November 2014
© 2014 IBM Corporation16
Thank You
MerciGrazie
Gracias
Obrigado
Danke
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English
Roger Snook
Mobile, Agile, SOA, Design
