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The top documents tagged [gentle art of persuasion]
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Achieving Voluntary Compliance: M aking C ourtesy C ommon Presented by the College Civility Committee 2009 Achieving Voluntary Compliance: M aking C ourtesy
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Verbal Judo …AND THE GENTLE ART OF PERSUASION. Tactical language shapes words and meaning to effectively manage people who are under stress. Natural language
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R. Keith Kelsall* Anne Poolet Annette Kuhnl
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